Razon Reviews 64

The bike was delivered with a damaged fender, even though the packaging wasn't damaged. Furthermore, the kickstand wouldn't attach. I immediately contacted customer service, and they only addressed the issue of the kickstand. After much back and forth, they suggested I buy a new kickstand and send in the invoice. The damaged fender wasn't addressed at all. I expect a price reduction and don't see the point in just being reimbursed for the additional cost of the kickstand. Who's paying me for my time and the additional tools I have to buy to replace it? Customer service isn't responding. Very poor customer service. And what about the fender? You don't buy a new bike to ride around with a dented fender. The bike was supposed to be a gift. :-(

The bike looks very expensive, has a nice built and good quality. One problem I encountered is one of the bolt is screwed tightly and I can’t unscrew it. The bolt is soft and it broke when I tried to remove it.

Not good quality

excellent service, which I want to trust again. and a good bike is the most beautiful bike I have ever seen! a clear instruction manual in my language was included 👌🏼

What a beautiful and strong bike
Delivery was fast , i have only praise for that company. Thank you

After I posted the review at the bottom, I actually got a response from the company, in the form of the CEO reaching out and trying to explain that my emails got accidentally filtered out (all of a sudden, after a back and forth). He was very apologetic and professional, regarding the mix up. Offered to send me the (already promised) lock, and a discount for any future purchases. He ensured that I did in fact get the lock, along with a lights set, and pump. Which is appreciated.

I will change my rating from 1 star, to 2, for the simple fact that once the CEO got involved, progress happened swiftly and I got what was originally promised.

However, personally, the damage is done and I will not buy from there again. I do think it’s very sad that customer service could act that way and it needed a public review and action from CEO to rectify a simple situation.

Where’s the review on the actual product you may ask? Well ok here it is. It was simple enough to put together, maybe more difficult if you’ve never put a bike together before. It ran smoothly for about a week and then things started to go a little funky. Instead of playing around with things myself, I just paid someone to check it over. The gears needed a little fine tuning and suspension adjusted. Running well now, and my son loves his new found fast freedom.
Why didn’t I contact them about the bike not running correctly.. because I couldn’t get them to respond in the first place about a missing product.

Below is my original review, which I am keeping there for honesty purposes.
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Terrible service.
Ordered a bike, got put on back order. They offered a new lock as an apology. I accepted.
Bike arrived with no lock. They have since ghosted me, I have messaged multiple times to no response.
Will never buy a bike from them again. Sad thing was this was the test buy, because the whole family needs new bikes and I didn’t know this company. Lost business because they are dodgy.

Wrote a review on TrustMate and they started a conversation about it so the review wouldn’t be seen. What did they write for this conversation? “,,,,,,,,,,,,,,,,,,,,,,,,,,,,,”

Dodgy company, stay away from them and give your money to people who actually care about their customers instead of ripping them off.

I was a bit skeptical about the company at first, but I decided to give them a shot. I ended up being really impressed the shipping was fast, and the bike offers great quality for the price.

Damaged bike in transit. Scratched seat and needed to replace a gear shifter.

Smooth order process and a nice bike. No extra toll fees to Sweden since the shipment was from WH in Poland.