RCA Plumbing & Heating Reviews 

262
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the exceptionally fast response times and efficient scheduling, noting that appointments are arranged rapidly and technicians always arrive right on time. Communication is described as first-class, keeping people fully informed through automated reminders and clear updates throughout the entire process. People frequently praise the professional staff for being remarkably friendly, knowledgeable, and courteous during every single home visit. Consumers also note the outstanding quality of the plumbing and heating services, emphasizing that all tasks are completed to a high standard while leaving the property spotless and tidy.

What people talk about most

Service

Consumers find service to be exceptionally satisfying, with reviewers consistently praising the prompt,... See more

Staff

Customers had positive experiences with staff, frequently highlighting their promptness, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting first-class... See more

Quality

Clients share positive opinions on quality, consistently highlighting excellent workmanship, quick service,... See more

Response time

Reviewers highlight great satisfaction with the response time, noting that appointments are arranged very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We required different aspect of plumbing and heating done throughout the house from moving gas and water pipes, fitting a new toilet and radiators, plus more. The company is spot on. You are kept... See more

Company replied

Rated 5 out of 5 stars

The work included replacing a really old boiler with brand new one and fitting 8 new radiators. It also involved a new mixer tap in the kitchen and work in both bathrooms, including a new mains operat... See more

Rated 5 out of 5 stars

2nd time we have used this company. Amazing, appointments made quickly, turn up when they say they will, get on with job, resolve issues professionally and neatly. 2 experts working as a team, resolvi... See more

Company replied

Rated 5 out of 5 stars

First time using RCA and super happy with the service, quick response from Ryan via WhatsApp to get us booked in, very quickly too. Chase who came out was super helpful in fixing our issues. Ch... See more

Company replied


Company details

  1. Plumber
  2. also in
  3. Boiler Supplier
  4. Gas Engineer
  5. Heating Contractor

Written by the company

RCA specialise in central heating systems and boiler installations. Based in Clackmannanshire, we cover the local area as well as the rest of Scotland and the UK as required


Contact info

4.9

Excellent

TrustScore 5 out of 5

262 reviews

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4.9

All reviews

(262)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable company

We had an issue with our hot water function and booked Ryan to come round and take a look. The communication was excellent from start to finish and Ryan arrived exactly when he said he would. For a trustworthy heating engineer, book RCA Plumbing. Ryan also did some work for my parents and they were very pleased with the results.

December 19, 2023
Unprompted review
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Rated 5 out of 5 stars

Saved Christmas

Had my boiler go for a Burton just as the cold weather started. I initially went with someone else as they offered a great price, but couldn't get out to do the job. Ryan was great booked us in within days, hugely professional, and Chase and Stewart were on time, ready, and start to finish experts. Single day install, despite my house being what could politely be described as non standard construction, and left the place spotless.

Would heartily recommend for price, professionalism, and speed.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

First class service from a first class

First class service from a first class company. Contacted Ryan Monday morning, when my boiler suffered terminal problems. Site visit Monday afternoon and quote received Monday evening. New boiler fitted Thursday. Throughout this exercise communication between both parties was excellent. I would have no hesitation in recommending Rca for all and any plumbing and heating requirements. One of the best companies I've ever had the pleasure to deal with. Thank you.
Jerry Cant

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

RCA plumbing and heating, you'll not regret it

We have been using Ryan and company for a few years now and wouldn't go anywhere else.1st class job done and also fantastic help when our old boiler was done and when needing a new one, massive help in picking best 1for our needs.Wouldnt go anywhere else

November 11, 2023
Unprompted review
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Rated 1 out of 5 stars

Too expensive

Appointment was made easily.
Voiced I had a leak and was told this was not an emergency, so waited 4 days for an engineer.
Engineer was friendly and job was completed in a matter of minutes.
The engineer was in my house for 10-15 minutes, most of this time was spent completing his job sheet.
No price was provided before or during the job.
The engineer stated he didn’t deal with money and I would be contacted with a bill.
I was charged £90 for radiator valve to be tightened.
In today’s climate, this is far too expensive.
I explained this to the call handler when I called to check the bank details I was provided to pay the bill.
She did not respond to this, only stated the bank details were correct.
I would not recommend this company as they provide no information prior to visits or during them.
Plus they are very expensive.
I will not use this company again.

November 20, 2023
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Hi Suzanne.
Firstly I would like to apologise that I did not mention our hourly rate over the phone, this was a fault on my part and something I am now putting in place for all new customers to be noted off.
We do have all our rates on our website and if asked I would have explained.
It was also myself that you spoke to when you checked the bank details and you did mention that the price was too high and I passed your thoughts onto my manager after your call. Unfortunately I would not be able to change the rate as this is a standard rate.
Our engineer did say that he spoke to you in regards to paying and advised that you would receive an invoice as we do not like our engineers to have to deal with cash payments that is standard.
Sorry about the miscommunication and I have now added that with new customers the rate must always be advised.

Rated 5 out of 5 stars

Updated system

Having suffered a heating system breakdown RCA responded very quickly and attempted a repair. Due to the age of the system it was obvious that repair costs Versus new boiler was a no-brainer. RCA provided heaters for a couple of days until the new boiler could be supplied which was fitted very quickly. Their workmanship was tidy and clean and I would have no hesitation in recommending them.

November 9, 2023
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Hi Andrew thank you for the 5 star review. We are glad that you were happy with the boiler installation.

Rated 5 out of 5 stars

Efficient and fair price!

Found and fixed source of leak and fitted new tap quickly and efficiently and at a fair price. Highly recommended and will use again when needed.

November 15, 2023
Unprompted review
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Reply from RCA Plumbing & Heating

Thank you for the 5 star review Michael. RCA are pleased the were able to fix the leak.

Rated 5 out of 5 stars

Excellent service - RCA

Ryan came out to do my boiler's 1st service. They were on time and very efficient. Ryan also discovered a gas leak, nothing to do with the boiler! He phoned SGN and arranged for them to come out and sort that day. I would recommend RCA whether it's for a new install or maintenance or a service!!

November 3, 2023
Unprompted review
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Reply from RCA Plumbing & Heating

Ryan was glad that he found the leak and everything was resolved. Thank you for using RCA for your annual boiler services.

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Rated 5 out of 5 stars

Ryan and his team are highly professional - carry out work to high level at price quoted

Ryan and his team provide excellent service and always appear on time and carry out work at the price quoted. Service my boiler annually and on their recommendation have fitted a Hive thermostat and pressure control valve to my Valiant boiler - both of which have made operation of boiler much easier. They are friendly and patient when explaining what they are doing and how to get the best out of my heating system. Have no hesitation in recommending RCA to others.

November 3, 2023
Unprompted review
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Reply from RCA Plumbing & Heating

Thanks for the 5 star review Susan. RCA always do our best to ensure our customers are happy and the boiler install is done to a high standard.

Rated 5 out of 5 stars

They filled me with confidence

They filled me with confidence. They were polite and respectful. They worked quickly and cleanly. Could not have had a better experience

November 1, 2023
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Thank you for the 5 star review :)

Rated 5 out of 5 stars

Very happy with the service

Very easy to contact and book. I got an appointment, with a price, for my boiler service very quickly and it was confirmed by e-mail and Text. Ryan and his apprentice arrived on time and carried out the work very conscientiously with no time wasting. Ryan gave me advise on how I could make economies on my gas usage and left the place very clean. I highly recommend them and will happily use them again.

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, they sorted out problems with our Wickes installed bathroom. Highly professional and genuinely nice people.
Were here exactly when they said they would be and tidied everything up when they were finished.
Highly recommended.

October 11, 2023
Unprompted review
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Rated 5 out of 5 stars

New shower

We had a new shower fitted and other work. The company were great. Punctual ,polite and clean worker.

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

Superb customer service

I just moved house and called this company at random to fix a leak in the waste under the kitchen sink. I’m glad I did. Their customer service is really impressive from initial call to job done. They arranged to come at 9am next morning following my call the previous afternoon and arrived just before. They replaced the waste outlet and fixed other leaks and secured the pipe to the wall. After an hour it was fixed and I was given a demo of the test. And the cost was very reasonable. I will certainly be using them in future and would highly recommend them.

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

A very satisfactory experience

From the time of survey and quote to completion of
Boiler installation RCA Plumbing and Heating have always been very efficient, helpful and friendly. Ryan, Chase and Jimmie were good communicators and gave meaningful and relevant info and advice as they proceeded with the many aspects of installation. They attended to the job in hand in an organised and
tidy way and carried out the work to a high standard. Advice and guidance on the new system's workings was adequately and politely explained: good follow-up after completion was appreciated. Would highly recommend these professional tradesmen to others. B&L

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient and trustworthy

Having installed a new boiler a year ago, they made an appointment to service it in order to maintain the warranty. They arrived on time and it was notable that all personnel were the same as last year, so, happily, no turnover of staff there, which is always a good sign. All equipment has worked well and I am particularly pleased with the timer they installed (unusually not wireless) which suits my needs perfectly.

September 22, 2023
Unprompted review
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Rated 5 out of 5 stars

I have just had RCA plumbing & Heating…

I have just had RCA plumbing & Heating back to do a couple of jobs for me, and again they were very quick and efficient at sorting things out.
A big thank you Ryan for a great service.

September 9, 2023
Unprompted review
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Reply from RCA Plumbing & Heating

Thank you for the 5 star review. We are glad we were able to carry out the plumbing jobs for you.

Rated 5 out of 5 stars

Fantastic Service

I can't recommend this company enough. Our previous shower was badly installed so we had to rip out the tiles and the majority of plasterboard that went with it. We contacted RCA and someone came out very quickly to have a look and got started straight away. They were great from start to finish and even picked out the materials we needed for us as we didn't have a clue. A joiner was needed and they organised that too - also very happy with his side of the work! Our shower looks fantastic and we'll definetely use them again in the future.

September 7, 2023
Unprompted review
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Reply from RCA Plumbing & Heating

We appreciate the lovely review Fiona. We are glad that you are happy with your new shower and enclosure.

Rated 5 out of 5 stars

Another 1st class job carried out by…

Another 1st class job carried out by Chase [RCA Plumbing.] Had a leaking external waste pipe and Chase cut away the old one and fitted a new one. Checked under the kitchen cabinets to make sure everything was good before leaving site. Work place left clean and tidy as always, no mess no fuss.

August 11, 2023
Unprompted review

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