RC Willey - Draper Reviews 367

TrustScore 4.5 out of 5

4.4

13300 S 200 W, 84020 Draper, UT, US


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See what reviewers are saying

Rated 5 out of 5 stars

We recently bought some carpet from the RC Willey Draper, Utah store and could not be happier! Our sales associate Cher was awesome and helped us pick out some amazing carpet and pad. The guy who came... See more

Company replied

Rated 5 out of 5 stars

We recently purchased a split king mattress from the Draper store. Our sales person, Christopher Maurer provided exceptional service during the purchase. After the sale and delivery, he provided amazi... See more

Company replied

Rated 3 out of 5 stars

The person I spoke to tried to be as helpful as possible and I would have given her more stars. Unfortunately, the people who she reached out to for assistance didn't have clear answers that differed.... See more

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Rated 3 out of 5 stars

We bought a white chair from the clearance section for what we thought was a good price. But when we got it home, the different lighting showed a large blue stain. It looks like they tried to wash... See more

Company replied


Company details

  1. #111 of 169 best companies in Furniture Store
  2. #12 of 24 best companies in Appliance Store
  3. #73 of 115 best companies in Electronics Store
  4. #10 of 15 best companies in Flooring Store
  5. #49 of 85 best companies in Home Goods Store
  6. #9 of 14 best companies in Mattress Store

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

367 reviews

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Rated 5 out of 5 stars

Jeff Allred made my experience much…

Jeff Allred made my experience much better he went above and beyond other salesmen

June 5, 2026
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Reply from RC Willey - Draper

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Patti Strout's service is unparalleled

Patti Strout's service is unparalleled. Her follow up and customer service were great all of the way through. I highly recommend using Patti at the Draper location.

May 12, 2026
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Reply from RC Willey - Draper

Hi Michael! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon. Have a great weekend!

Rated 3 out of 5 stars

I bought a dryer on Friday

I bought a dryer on Friday. It said ready for pick up Saturday morning from Draper and when I called to pick it up Saturday afternoon, they said it should’ve said ready on Monday not Saturday. Very frustrating.

May 8, 2026
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Reply from RC Willey - Draper

I apologize for the inconvenience and frustration you have experienced. Our records show that your dryer is available for pick up today at our Draper store during the hours of 10 am to 8 pm. We have passed your feedback along to our online help desk for internal review.

Rated 5 out of 5 stars

The customer service person was very…

The customer service person was very helpful and kind.

May 6, 2026
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Reply from RC Willey - Draper

Hi Robin! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon. Have a great weekend!

Rated 5 out of 5 stars

You have done a good job actually

You have done a good job actually. Prices are very high and the furniture I bought went on sale the next week. That was a bit depressing. Anyway, overall, RC Willey has been great.

April 23, 2026
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Reply from RC Willey - Draper

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 4 out of 5 stars

Nice

I think the help was Great, they weren’t overwhelming us. They let us choose our appliances at our pace.

April 3, 2026
Unprompted review
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Reply from RC Willey - Draper

Hi Dram! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

The sales force is the greatest

The sales force is the greatest. I only problem was with the delivery had to call four times to different people to get the problem corrected. Finally the sales man that helped us with the order got involved. We were set for the delivery at 7:30 am and took till 3:00 to finally get it delivered.

March 17, 2026
Unprompted review
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Reply from RC Willey - Draper

Hi Danny! Thank you for your review! We appreciate your feedback. Please call our customer service at 801-596-6950 if you need any assistance.

Rated 5 out of 5 stars

I needed to call customer service to…

I needed to call customer service to clarify my delivery options. The representative that I spoke with (Tom) processed a complete re-do of the transaction (which was necessary) and was very kind and knowledgeable and overall stellar in his work.

March 12, 2026
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Reply from RC Willey - Draper

We appreciate you sharing your feedback. We're happy to hear that the representative was able to provide excellent support and resolve the delivery concerns. Thank you for your positive comments.

Rated 5 out of 5 stars

5 Star Service

The purchase that I made was easy and the credit details were very helpful. The pick up process was also explained well in the paperwork and the pick up itself was easy.

March 8, 2026
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Reply from RC Willey - Draper

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellent

Excellent. Thanks

March 3, 2026
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Reply from RC Willey - Draper

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

I use my account at times for an auto emergency …

I use my account often for emergency auto repairs and it eases my stress to be able to have the six months no % plan. Thank you!!!

February 27, 2026
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Reply from RC Willey - Draper

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

If I could give less than one star

If I could give less than one star, I would. The customer service here has been absolutely awful. I’ve been waiting for my delivery for three weeks, and the date keeps getting pushed back. Each time, I’ve had to chase them down myself for answers after being promised a callback that never comes.
I purchased this furniture weeks ago and was genuinely excited about it, which makes this whole experience even more disappointing. The lack of communication and follow through is unacceptable. I understand delays can happen, but being ignored and constantly having to hound customer service for basic updates is frustrating and unprofessional.
I would not recommend purchasing from here unless you’re prepared for poor communication and ongoing delays.

February 27, 2026
Unprompted review
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Reply from RC Willey - Draper

Jennifer, we apologize you did not have the best experience with your recent order.
Would you be willing to E-Mail us at customer.support@rcwilley.com with your Account number, Phone number, or Order number, so we can look into this issue further for you?
Thank you.

Rated 5 out of 5 stars

Ordering on line is a breeze

Easy order on line and quick pickup.

February 21, 2026
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Reply from RC Willey - Draper

Thank you so much for the positive feedback. We are glad to hear your experience ordering online was easy, and that picking it up was quick!

Rated 5 out of 5 stars

Easy online purchase

Easy online purchase, easy pickup at will-call, smooth working experience. Bought a new microwave in the late morning and had it installed and working by 4:30pm the same day.

February 20, 2026
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Reply from RC Willey - Draper

Hi Dan! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

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