RC Willey - Intermountain Distribution Center Reviews 

150
•
TrustScore 4 out of 5

4.2

256 S 5500 W, 84104 Salt Lake City, UT, US

•

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Rated 1 out of 5 stars

Regular RC willey customers for 30+ years. Unexpectedly, we needed to find a washer to replace ours. Got online and found the exact upgaded brand and size we we were looking for that matches the dryer... See more

Company replied

Rated 5 out of 5 stars

We put some new tires on my daughter's car. RC Willeys is our financial go to for our financial needs. They have the best interest rates and so easy to deal with. Thank you

Rated 4 out of 5 stars

I feel like I received a good product at a fair price. I was very happy with my furniture and it matched my room, just as I had hoped it would. Only downside was a kind of a long wait at will call w... See more

Company replied

Rated 5 out of 5 stars

I had such an amazing experience for my first time using RC Willey. My dishwasher died and I would've had to wait a couple days to pick it up. I called to see if there was a chance that I could pick... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Appliance Store
  4. Electronics Store
  5. Flooring Store
  6. Home Goods Store
  7. Mattress Store

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

  • 256 S 5500 W, 84104, Salt Lake City, UT, United States

  • 801-596-6950

4.2

Great

TrustScore 4 out of 5

150 reviews

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4.2

All reviews

(150)

934 reviews in the last 12 months

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Rated 1 out of 5 stars

RC Willey NOT HONORING Online purchase

Regular RC willey customers for 30+ years. Unexpectedly, we needed to find a washer to replace ours. Got online and found the exact upgaded brand and size we we were looking for that matches the dryer bought originally with it. There was an awesome discount. We made sure it wasn't a scam and purchased it (sharing payment info etc.) with a pick-up date arranged. We connected with a resource to get a truck we needed and were excited. THEN...1-2 days later we get an email saying RC Willey made an error, and was not honoring their customer 😞 POOR CUSTOMER SERVICE when 1. The company error isn't caught earlier 2. Business errors are fixed with an apology vs. honoring the deal given

November 2, 2026
RC Willey - Intermountain Distribution Center logo

Reply from RC Willey - Intermountain Distribution Center

Hi Bill! I apologize for the inconvenience and frustration you have experienced. Our website experienced a glitch and orders that were placed online were charged incorrectly. Our online team sent out an email was to explain that we cannot honor that pricing with the original discounts, but we have updated your order to our Black Friday pricing with an additional $50 off. If you want to proceed with the order, you will have to pay for the remaining balance or you can also cancel the order if it no longer works for you.  Please call our online help desk at 888-584-5156, option 1 for further assistance.

Rated 5 out of 5 stars

RC Willey is and EXCELLENT company and…

RC Willey is and EXCELLENT company and they stand behind their products. FIVE STARS!!!

October 6, 2026
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Reply from RC Willey - Intermountain Distribution Center

Thank you so much for the fantastic five-star rating! We truly appreciate your positive feedback and look forward to serving you again soon. Have a fantastic week!

Rated 5 out of 5 stars

Fast and easy pick up!

Picked up item at distribution center. Fast and easy!

October 13, 2026
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Reply from RC Willey - Intermountain Distribution Center

We are glad you enjoyed your experience with our smooth order pickup process. Thank you for your review! Have a great rest of your week!

Rated 5 out of 5 stars

Always good

Always good. Excellent customer service too.

October 2, 2026
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Reply from RC Willey - Intermountain Distribution Center

Hi Isabel! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Very quick and helpful

September 25, 2026
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Reply from RC Willey - Intermountain Distribution Center

Hi Susan! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great customer service

Great customer service

September 24, 2026
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Reply from RC Willey - Intermountain Distribution Center

Thank you for the 5-stars and the positive feedback! Glad that you had a great experience with our Customer Service team and we look forward to seeing you again soon!

Rated 5 out of 5 stars

Sharon and Jeanene were great!

Sharon and Jeanene were great!
They really cared about taking care of my will call.
Great employees!
Thank you!

September 4, 2026
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Reply from RC Willey - Intermountain Distribution Center

Thank you for the kind words for Sharon and Jeanene! Glad that our employees in will-call could help make your experience amazing!

Rated 2 out of 5 stars

Great item disappointing service.

I tried to purchase my item over the phone but couldn't understand the person taking my order as to where I should collect the item - very confusing, despite multiple attempts to clarify. I found it much easier to purchase online. On arriving at will call, the reception was a little curt. There was minimal assistance in loading the item to my vehicle and I was left to struggle alone to get the heavy item loaded. Although I very much love the item (quality, look etc.) the service I received definitely lacked luster.

July 29, 2026
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Reply from RC Willey - Intermountain Distribution Center

I apologize for the inconvenience and frustration you have experienced. We appreciate your feedback. If you need any assistance with your order, please call our online help desk at 888-584-5156, option 1.

Rated 5 out of 5 stars

Fast service at the warehouse

Fast service at the warehouse, friendly staff and on a Friday before a holiday. What’s not to like

July 3, 2026
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Reply from RC Willey - Intermountain Distribution Center

We're so glad you had such a positive experience with our friendly staff and fast service, especially before a holiday! We appreciate your kind words.

Rated 1 out of 5 stars

Worse delivery EVERY

I'd give a minus 20 if I could and recommend that the 2 drivers are fired. The worse service when it comes to delivery that you could possible imagine.

June 16, 2026
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Reply from RC Willey - Intermountain Distribution Center

I apologize for the inconvenience and frustration you experienced with your recent delivery. Our records show that you did receive a gift card for the inconvenience. If you need any other assistance, please call our customer service at 801-596-6950.

Rated 5 out of 5 stars
RC Willey - Intermountain Distribution Center logo

Reply from RC Willey - Intermountain Distribution Center

Hi Rosaio! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Good service

Customer service

June 5, 2026
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Reply from RC Willey - Intermountain Distribution Center

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Awesome deal....

Awesome deal....
Easy pickup....
Fantastic financial plan....

May 25, 2026
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Reply from RC Willey - Intermountain Distribution Center

Thank you Carl! We are happy that your experience was amazing and that you enjoyed all the services we provided. We hope to see you again soon!

Rated 5 out of 5 stars

Quick pick

Always quick and easy to purchase on line and have ready for pick up.

May 21, 2026
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Reply from RC Willey - Intermountain Distribution Center

Hi Ross! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon. Have a great weekend!

Rated 5 out of 5 stars

Fast service

Fast service, they loaded right into my car for me. Always friendly and professional. The ottoman I bought is high quality and looks great in my house.

May 15, 2026
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Reply from RC Willey - Intermountain Distribution Center

We're so happy to hear you had such a positive experience with us! We appreciate your kind words about our service and the quality of your new ottoman.

Rated 5 out of 5 stars

Amazing customer service

I had such an amazing experience for my first time using RC Willey. My dishwasher died and I would've had to wait a couple days to pick it up. I called to see if there was a chance that I could pick it up earlier. I didn't think they'd straight up offer and go above and beyond my expectations to make it happen. Beyond grateful for the texted updates, multiple wonderful employees I interacted with and recommendations for parts I forgot to purchase. Their customer service was exceptional.

April 25, 2026
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Reply from RC Willey - Intermountain Distribution Center

Hi Britt! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Bought an appliance online

Bought an appliance online. Everything was fast and efficient.

April 21, 2026
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Reply from RC Willey - Intermountain Distribution Center

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Will Call was quick

Will Call was quick, courteous and helpful.
I was in and out - No Hassles.

April 18, 2026
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Reply from RC Willey - Intermountain Distribution Center

Hi Graham! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Easy ordering and quick delivery

Easy ordering and quick delivery. Great communication!

April 2, 2026
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Reply from RC Willey - Intermountain Distribution Center

We're happy to hear that you had a great experience with our easy ordering process and quick delivery. We appreciate your feedback!

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