RC Willey - Reno Reviews 

Lack of communication once again after My already late furniture that was damaged, I was told someone would notify me of reorder and details? 10 Days no contact!! DO Not SHop at this Store Very poor communication and costumer service!!!

Quite possibly the worst customer service ever. Recliner controls not working. Technician came out took pictures of serial number and then nothing. This has been going on since May. Now the other control on the recliner isn’t working. Come on RC Willey get your act together. On hold for 35-45 minutes is not appropriate

You guys use deception to get business. When I placed order #13677671 the website clearly said I could pick it up next day in Reno. When I called to check status they said it is coming from Utah and will take, "a few days". This is for an a/c unit in the middle of a heat wave. I could have bought it from Lowes but appreciated that I could pick it up from you next day. Fraud and deception is no way to run a business.

I want to let RC Willeys know that 2 of your sales associate went above and beyond to help us. Ryan Sales Associate 28776 and manager Tatlin in 1201 Steamboat Parkway Reno Nevada. We buy everything from RC Willeys. You have people who care to help us when we buy and after we take it home. Thank you to those sales Clerk's and RC Willeys
The Davidsons

The guys who installed our carpets were wonderful. They were very professional, worked quickly and efficiently, communicated with us, and we are so happy with the end results.

Everything went fine! Great customer service!

The gentleman I spoke with was very helpful and answered all my questions

The salespeople were very helpful. The item we chose was at the front of the store. It was exactly what we were looking for.

First Delivery....Furniture Damaged. Only one out of four pieces received.
Second Delivery....remaining three pieces, un-assembled, still in multiple boxes. When drivers tried to put together, realized parts and pieces all wrong. Took apart, left a mess.
Now...waiting again...still no complete entertainment console that we purchased has arrived intact.

The installation guys were super friendly and courteous. They did an excellent job, staying late to finish the job.

The installers did a terrific job, I was very happy with their work, Greg the salesman was wonderful as well!

Never refunded my money for stove returned..., called and been promised many times,even by corporate office that that they would. 3 months later no refund.
RC WILLEY.... Don't tell me to call the store for my refund like you have on other reviews... You know you have been contacted many times!!!! ...after 20 times I am done.. WE FILLED A COMPLAINT WITH BBB

Pretty painless. Salesman was knowledgeable ant easy to to get what we wanted.

This was our first experience shopping at the Reno, NV, RC Willey store; it won't be our last and we enthusiastically recommend this store and its employees. We were shopping for new carpet and everyone we encountered from the first shopping trip to see what Willey had available to the ordering to the financial/credit department, to the two young men who installed our new carpet throughout our entire house were outstanding. Knowledgeable, courteous and friendly describes every employee we encountered. Gregory Wilson, Sales Associate in the Flooring department was helpful in every detail of our looking, selecting, ordering and installing; he is a treasure to work with and helpful beyond explanation. He made what was a huge selection decision relatively easy and the result was wonderful. Many thanks for everyone who made our encounter with the Reno RC Willey such a pleasant experience.

Our sales lady was very helpful. She walked us through the whole process. She knew about the product we were looking for she made it very easy and simple for us, and she looked for all the discounts that were available to us.

I came into the store and Chris (Reno) was a big help, helping me order online.

My husband and I have purchased several items from this store. Sales staff have always been very friendly and helpfull. I had few questions relating to sale price.Comparing to another store selling same furniture set by same manufacturer the sal price at your store is the same price as the other stores original price. At this point sales clerk told me to go to other store and purchase said furniture. We will no longer shop at your store.

The Best Customer Service Ever

That's why I love RC Willey - all the sales people are kind, respectful and don't pressure you. Jayson was super helpful when I was having issues picking the right patio umbrella. So appreciated his expertise and insights.

Great company, great service, great people!