Band Camp - Bandcamp - Bandcamp.com Reviews 

Once a big fan of the site and its concept (big share for the artists, deep insight into labels and a great chance to discover new artists), I see it different now. There seems to be no more customer service. I made a paid preorder for an mp3 album, but the link didn't work when it came out. No answer from bandcamp, no answer from the label - for months and up to this day. Unlike in the older days, there seems to be no more customer care.
Like this you don't care for the customer plus for human labor. It doesn't suit a company who wanted to be fair. You grow too fast, you lose your roots.
Solution: Buying the inevitable on bandcamp, using fair and clean alternatives wherever it is possible.

I uploaded 40!!! AI created albums and today they remember that ai generated is not allowed with result to delete everything after spending many hours. At least should not be allowed from the start to not lose my time. This shows that they didn't respect my time.

I ordered a cd on 20th December 2025 from a group called the Onlies in the US supposed to be mailed by 27th. It wasn't. It was overlooked by the artist and their family who were supposed to be dealing with it.
I had to chase it and hopefully I have a refund. This is not a good way for an artist to conduct business. If you can't be bothered with your fans you don't deserve to make any money from them. Now I have no faith in this system, I can't be bothered following the artist and it has put me off buying CDs in this way.

I’ve never had such a frustrating experience with a online store. Krunk’s Bandcamp customer communication is practically nonexistent – emails go unanswered for weeks, and when they do respond, it’s vague and unhelpful. Shipping was painfully slow, far beyond any reasonable timeframe, and there was zero proactive communication about delays.
To make matters worse, their customer service is awful. Instead of resolving issues, they deflect responsibility and leave you hanging. The final insult? They charged me for Duty and Tax payments that they should have covered. This is completely unacceptable and feels like a scam.

Ordered "LOST - 1st Press - Limited Edition" from Kalax back in May of 2024. Paid $70 and change and never received it. Kalax not answering any messages. Contacted Bandcamp support several times (last time in December of 2025). Bandacmp support is useless. They telling me that they "Just a marketplace" and they not responsible for anything. They just forwarding my request to Kalax and walking away. No help, no support, no protection whatsoever.

I'll start with the positives. There are a lot of EXCELLENT and well-established ambient artists on Bandcamp (Steve Roach, Robert Rich and Michael Stearns to name a few). Prices are pretty reasonable and browsing is easy. However, there are a lot of "artists" that are either just beginning or are simply untalented. I can't tell you how many pieces I've downloaded (as part of a package) that consist of five or six notes laid on top of a boring drone. Eight minutes of a 10- or 15-second sequence repeated faithfully isn't my idea of a pleasant experience. My advice - stick with the artists whose work is already familiar to you.

Purchased an album with faulty track and these fraudsters are refusing to refund the whole album in breach of UK consumer law.

My daughter received her Aimee Fatale merchandise today. I originally left a bad review as she ordered it in September and I didn't think it was going to turn up. However, credit where credit is due, it turned up today with a personalised note from Aimee apologising for the delay. As an apology Aimee included some complementary merchandise to say sorry for time taken to send it. The merchandise was of good quality and my daughter was especially pleased with the handwritten personal note from Aimee.

Absolutely appalling customer service.
Any issues are someone else’s’ problem, either the artist, the label, the bank, the credit card company…
They provide no protection for the buyer using their site….wish I didn’t have to deal with them….

Make sure you download all tracks purchased straight way as they dissapear from your babdcamp account. So have given 5 stars because I havent had a problem to date and cheaper than subscribing monthly to spotify.

Taking money for items you don't have readily available in stock is not a good move. Ordered 2 t -shirts 5 weeks ago... who knows where they are now!

Lost my whole shopping cart. Cannot login as I have to reconfirm my email but I never receive an email (no also not in spam etc). I collected a whole shoppingcart full of track which I wanted to buy. Did many attempts but the whole shoppingcart is gone.

Well I signed up only to wait for an activion email link that I never got so I never got a chance to buy any music lost $5 hopefully I don't get charged any more then that

Segregates against the one Jewish nation in the world

Company choice, so I chose to give it a bad review

Purchased a single track of yoga practice, used occasionally. Suddenly it’s unavailable. No access and no response from these tech bros. How many times do I have to pay for a single track???

Bandcamp is a scam. I bought two albums that I never received, and customer service is ignoring me.
BOYCOTT

Although Bandcamp said delivering my t shirt and my CD could even take a month , the package arrived in one week ! I am pleasantly surprised .

Well they are good at charging your credit card at least. Beyond that you are pretty much persona non grata for purchases of physical media or if anything doesn't go well. LP purchased in early may '25 and not yet received as of 8/4. Understanding delays and even cancellations occur, but after pinging them multiple times, I can get no response from the artist or bandcamp. Don't think I'll be back. Would suggest artists use another delivery channel as these guys are giving you a bad name.

As I have much respect for the electronic music industry including the early 2nd phase from Detroit , Europe ect … The problem is now with postage !! I’m sick and tired of sellers stating “we are not in control of postage costs to other countries from our end “ bullshit , when I have ordered outside of Bandcamp I’ve had a parcel that cost £11 compared to many uk Bandcamp producers/lables posting for £25-£30 to Australia! For 12” EP that weighs under .500 grams 😀….. so work that out folks …….