Rearo Reviews 

1,896
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff members are exceptionally helpful, friendly, and knowledgeable, ensuring a completely smooth and straightforward ordering experience from start to finish. Consumers also deeply appreciate the reliable delivery service, noting that drivers are very courteous and that the products received are of fantastic quality. Some reviewers were not happy with occasional delivery delays or missing components in their packages upon arrival at the home. A few people also mentioned receiving damaged items during transport, although support teams usually stepped in to swiftly resolve those issues.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and... See more

Service

Consumers find service to be exceptionally positive, praising the smooth process and knowledgeable staff.... See more

Product

Users describe positive interactions with product, highlighting the high standard, brilliant quality, and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting consistent punctuality and helpful drivers.... See more

Order

Reviewers mention positive feedback about order, noting a really easy ordering system and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found a splashback online which we thought would look well in the new kitchen. The option was there to order a free sample which we did. Arrived quickly but was not really a suitable match. However, w... See more

Rated 5 out of 5 stars

The staff at Rearo Glasgow are terrific. Helpful, knowledgeable and patient they clearly explained to a novice like me how to successfully install ceiling cladding, worktops, splashbacks, floor tiles... See more

Rated 5 out of 5 stars

Ordered shower wall panels, from start to finish communication was excellent. The panels arrived damaged and were no longer in stock. Jordan in Aberdeen went out of his way to help source alternati... See more

Rated 5 out of 5 stars

We're giving our shower room a refresh & wanted wetwall to match what's already in the shower enclosure. Really easy ordering system. The only issue was that it took the full 10 working days for... See more


Company details

  1. Bathroom Remodeler

Information provided by various external sources

Rearo has been innovating quality bathroom and kitchen products since 1991. Manufacturing from our 60,000 sq ft facility in Glasgow, our team of highly skilled craftsmen create first class products for both the domestic and commercial markets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,896)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Worktop not fully edged

Purchased 4m worktop to construct a kitchen island to match a worktop I bought from Rearo last year.
It was the last one of this range they had and was at a good discount.
Very pleased with service and price.
Delivery was prompt and everyone I have dealt with has been polite.
The worktop I received should have been edged to all sides but was only edged 3 sides. I am currently trying to get hold of edging strips to finish off worktop.
Can’t change as it has match existing tops
Rearo , have you any edging at any of your branches?
( none at Glasgow)

September 22, 2024
Rated 2 out of 5 stars

Materials arrived dirty and damaged

I like the product but the Materials arrived dirty on all sides and damaged on the back face. The finished sides of the sheets look not to be damaged but hard to tell with the dirty/marked protective film. The back face of one of the sheets has two indents that penetrate about 2mm into a 3mm thick sheet and for me this has degraded the value and possibly the life of the product and will therefore require a replacement.

September 2, 2024
Rated 5 out of 5 stars

Amazing and reliable company

Probably one of the vest company's I had the pleasure to deal with lately. The lady in the office, I think her name was Sophie was amazing. She rearrange my order so I got it quicker and kept me informed every step of the way. Even calling me on the day to let me know their driver had gone sick but my delivery is still coming. There products were really good also. Definitely will use again in the future

September 3, 2024
Rated 1 out of 5 stars

Really poor

Really poor. Order not placed correctly. Builder lost 3-4 days work as a result of broken promises and assurances of stock arriving on several different days. No compensation given. Happy with product but very, very poor customer service.

August 25, 2024
Rearo logo

Reply from Rearo

Hi Gordon,

Thank you for taking the time to leave a review.

We appreciate all forms of feedback, and we are sorry to hear that you are not fully satisfied with our service.

You have provided valuable feedback that we will take onboard so that we can continuously make improvements to our service.

Best regards,

The Rearo Team

Rated 5 out of 5 stars

Better value and quality

I was looking at buying 2 x 3 metre lengths of a well known DIY suppliers, cheap kitchen worktop and then I'd needed to work out how I would get it to my property. Because Rearos worktops are 4.2 metres I only needed one length. Rearo supplied/ dellvered a longer, higher quality product and splash back for less than the 2 I was considering. Now installed, the worktop and back look really nice.

August 11, 2024
Rated 5 out of 5 stars

Hats off to Darryl

Darryl was very professional and great to know he was organising everything in the background without a secondary chase up if they had done what your requirements were

August 4, 2024
Rated 5 out of 5 stars

Perfect match

Struggled to find some upstands with the name shade as the kitchen bench rearo came to the rescue. Perfect match and it looks so much better. Great communication and delivery driver was lovely

July 30, 2024
Rated 5 out of 5 stars

Exceptional Service.

I would like to express my sincere gratitude to Sophie, Fiona, Dean, a valued members of your staff.
Each of them provided invaluable assistance, and I am truly grateful for their exceptional service.
In any business, customer support plays a pivotal role in driving growth, and the team exceeded my expectations.
I kindly request that you acknowledge their dedication to providing outstanding customer support

July 31, 2024
Rated 5 out of 5 stars

I have been dealing with Kieran for the…

I have been dealing with Kieran for the last few months.Had a delay in getting kitchen fitted also I don’t know how often I changed my mind he was so patient and so lovely to deal with.Also the quality of products are 1 of the best.I will definately be a returning customer.Thank you so much Kieran for all your help you are a credit to Rearo.

July 16, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look