ReAssure Reviews 

Tyler was very helpful and provided the information I needed effectively.

Always there when I need to know something & very Helpful.

Service and care I have received from reassure has been nothing but perfection. Care, Customer service, agents, and professionalism.
Can't fault the service I have received thus far.

The experience I had on the telephone with a lady called Adriana, was absolutely incredible. She answers all of my questions and gave me lots of information.

Friendly staff

Absolutely shocking service full of misleading information and constant ploys to delay paying my pension. The telephone operators apparently have no idea what's happening in the claims department and have told me repeatedly to send different emails which the claims team won't accept. This process has taken five months and I'm still without a date for my pension to be paid.
I have since been told that emails to ReAssure are pointless as they don't read them and will not accept them as a form of communication. In this day and age, I find this to be utterly ridiculous and yet another excuse for poor service.

Such a friendly and helpful voice at the other end of the phone.

Contacted ReAssure to make a name change on the policy, since I was divorced almost 25 years ago and reverted to my maiden name immediately. I did not revert via deed poll and, since my ex-husband was dangerous and abusive, had no access to the divorce documents after my mother died and they were lost. I was told explicitly in the very first call, that was escalated to a supervisor, that an exception could be made for me if I provided the requested ID documents, which I did immediately. I have subsequently received 3 more sets of identical documents in the post, requesting the same ID documents, and an email with a link telling me I *must* submit the missing document that I do not have access to. As of today's call, I will be escalating this now to the complaints department and, if the issue remains unresolved, to the Ombudsman. Trying to access one's own money, with absolute proof of who one is and where one lives, should not be this hard. Also, this is not an "umprompted review". ReAssure literally sent me a link, while I was on the phone with them yet again, to post a review.

I would give 0 if i could.
Great company it seems from the reviews for investing. When trying to take your money out its a different story. We are over a year does the line and still no sign of funds. Multiple complaints submitted with no acknowledgement. So the effect if the 8 weeks complaints procedure is non effective. DO NOT PUT MONEY IN TO THIS COMPANY. Unless you want a fight on you hands to see it again.

Really helpful customer service.

It seems the agent i spoke misunderstood my request to send my paperwork by post.
Instead she did it her way by sending everything via email. Only found out after almost a week gone by.
I only agreed to upload my documents needed upon receipt of my original hard copy application. What a waste of time

In general answered everything I needed. 🙂

Extremely polite and courteous serving. Rollo had a clear understanding of my issue and did everything possible to help throughout the call.

I spoke to Rollo Sheridan with a simple query which he answered immediately. He then made a few suggestions and led me through your website which then opened up further discussions. He was extremely friendly and very helpful. 10/10 Rollo!!

It took several phone calls to resolve the issue, and yet the final amount was less than anticipated, without explanation.

Easy to deal with and very helpful

I spoke to Rollo who answered the phone, Rollo was polite and friendly and put me at ease, Rollo talked to me in the manor I needed for me to understand, he answered my questions in a professional and timely manor.
Rollo made the call a great experience - he is a great ambassador for Reassure.
Thank you, Nick Rayner.

Gail was professional, courteous, and coherent, providing helpful information.

Please head your email to Torsten Bell
"In your position as minister for pensions"

I think he will be delighted to hear from other people who are experiencing an impossible task getting their older (S226 Pension Plan) pension paid.

Now roughly 7 months and i have only received one payment, with an attached legally binding Schedule of payments letter that was incorrect.

And yet another apology from a member of staff for the error.

Unfortunately an apology for an error, in years to come when on my passing my partner will only receive 50% of my pension when she is entitled to 100% of my annual pension for the first ten years, is of no use to me whatsoever.

And if we both pass away, nothing will go to our estate.

Please email Torsten Bell MP with your complaint

Gail was friendly, approachable and professional.
Gail was able to assist me with my query and answer my questions.
I received the documents I required quickly.