Reassured - Life Insurance Reviews 

102,482
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 14,119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear explanations. Many people found the service excellent, appreciating the stress-free process and feeling at ease. Reviewers often highlight that agents provided options without pressure, making the experience comfortable and affordable. Consumers frequently noted the staff's extensive knowledge and ability to explain complex information simply. People also appreciated the personalized and compassionate approach, which made them feel understood and supported throughout the process.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and clarity... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the process was easy to... See more

Price

Clients share positive opinions on price, with many finding the monthly premiums affordable for the level of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Connor helped me organise my life insurance. I’ve just recently lost my mom & it made me realize I need to get things put in place for myself and mostly for my family whenever I pass away. He made it... See more

Rated 5 out of 5 stars

I was really nervous about getting life insurance they’d lots of questions to answer and it does take a little while getting through it all. But I’m so glad I did make the move and get cover and it’s... See more

Rated 5 out of 5 stars

Service was very professional Staff took me through step by step guide giving me options on what policies were appropriate for my needs Every question asked was answered, stress free Overt all... See more

Rated 5 out of 5 stars

Lauren, the agent, was polite, cheerful and a delight to talk to. She was well informed and explained everything very clearly. I have a hearing problem, but not once did i have to ask her to repeat an... See more


Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Life Insurance Agency

Information provided by various external sources

Here at Reassured Ltd, we specialise in finding you the cheapest life insurance cover, whatever your needs. We are one of the UK’s largest brokers of Protection Insurances specialising in life insurance, and have the experience and expertise you need to secure your cheaper, better life insurance policy. We understand the world of life insurance can be confusing, which is why we’re here to demystify the jargon and make it simpler for you to choose your ideal policy. We make it easy for you to find, set up and start your perfect life cover today, giving you peace of mind that your family are protected.

Free Trust Service

Reduce and potentially avoid Inheritance Tax and delays due to probate

When your life insurance pays out, it may be subject to inheritance tax if your money goes into your legal estate, also, it will normally go through probate. By putting your policy into trust, the money will be paid directly to the beneficiaries which will usually avoid the inheritance tax calculation and probate process. Our Customer Team (0808 168 2025) can help you to set this up. This will help to ensure that the people that you have nominated get the insurance payment as soon as possible.

Contact info

4.8

Excellent

TrustScore 5 out of 5

102K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(102,482)

14,002 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice pleasant knowledgeable chap on the…

Nice pleasant knowledgeable chap on the phone, not pushy and explained everything in a clear caring manner, he was very patient answering any questions I had.
Mike listened to my request, he emailed the plans which were applicable to both mine and my husband’s needs. He phoned me back 2 days later at my request so I could think and discuss options with my husband.
Again he was happy to answer questions my husband asked and completed the applicable paperwork required for us to take out the policy which was best suitable to our needs.

July 21, 2026
Rated 3 out of 5 stars

Service was good, annoying review reminder emails

Service was good. But I dont appreciate being pestered for these reviews.

July 21, 2026
Reassured - Life Insurance logo

Reply from Reassured - Life Insurance

Thank you for your review, and we are pleased to hear that you are happy with our service.

We apologise for any inconvenience caused regarding the communication for the reviews.

We will ensure this is fed back internally.

Kind regards,

Reassured Ltd.

Rated 5 out of 5 stars

Great service.

The person I spoke with (Joe) was extremely helpful, informative and knowledgeable of the various policies and company's that he represented. He answered all of my questions and made sure that I 100%understood the terms of my agreement, even if that meant going over the same things more than once.
There was no rush, no pressure, and he gave me his phone number just incase I needed to know something after the call ended.
I was really pleased with the service and feel confident that I've made the right choice to suit my needs.

July 26, 2026
Rated 5 out of 5 stars

Louie was excellent

Louie was excellent. Gave me excellent information, reassured me and took the time to listen to what I was looking for and find me the best options. 10/10 service!

July 21, 2026

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