Bag came in good condition as described. It looked better in person than the photos. I do think the photos could be improved. I only ordered it because I was able to return if the bag didn't arriv... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
At first, I was having a hard time hearing back from the Rebag team then finally a team member named Akilah got back to me and made my customer service experience so much better. Akilah addressed my c... See more
Company replied
Akilah Is great, always provides great customer service. I have purchased multiple bags from Rebag. Always great quality and received as expected. The shipping and processing time for a buyout/trade i... See more
Company replied
I give 5 stars for Latoya who was the only person that got me the answers that I was inquiring about. But for Rebag, I give 3 stars. I have been in contact with about 2 different people and no answers... See more
Company replied
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Kevin helped me locate my item and…
Kevin helped me locate my item and updated me quickly. Great experience!
October 22, 2026
Unprompted review
Reply from Rebag
It's wonderful to hear our team helped make your experience a positive one! Thank you for sharing your feedback.
Reply from Rebag
Thank you for your review!
Transaction took too long and staff is nonresponsive
The transaction took too long and I am having a difficult time trying to return the bag I purchased. Rebag staff has been unresponsive to my email messages and the return link on Rebag's site does not work.
October 15, 2026
Reply from Rebag
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.
Payout Process
I saw a lot of bad reviews about Rebag, but I have not had anything to complain so far. Their buyout process does take a while to complete, but as long as I get paid for my items as we agreed, I don’t really care much.
Every time I had questions about the status of my transaction/payout, I sent a message to their customer service and got a response within a couple days. Last I spoke with Akilah, who was very professional and helpful.
Taken 1 star off because I hope the payout process could be a bit quicker in the future.
October 21, 2026
Unprompted review
Reply from Rebag
Thank you for sharing your experience. We understand delays can be frustrating and appreciate your patience throughout the process.
I am very happy with my purchase
I am very happy with my purchase! Everything was as described, beautifully wrapped and quick shipping🥰
October 15, 2026
Reply from Rebag
Thank you for your review! We're thrilled to know your experience met your expectations, and we appreciate you trusting Rebag with your purchase.
I was expecting a certificate of…
I was expecting a certificate of authenticity with the purchase of this Gucci bag. There was none and the bag did not look real and I had nothing to prove otherwise.
October 14, 2026
Reply from Rebag
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.
Communicating with customer
I sent you an email saying I needed to return a bag I purchased. An email was sent to me that same day saying they would review my request and get back to me shortly. I never received a follow up email from you. I did print up a return label and sent an email asking if it was OK for me to send the item back seeing I heard heard nothing from you. I got a response from Claire talking about me selling an item. I responded back to her saying I wasn’t selling I was trying to return. I got a second email from her saying she received my offer which also was an error as I had made no offer.
Someone needs to look into who is communicating with customers as these errors left me unsettled
October 12, 2026
Reply from Rebag
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.
Shouldn’t have to pay a $50 membership…
Shouldn’t have to pay a $50 membership fee in order to get a bag at a reasonable price.Also, the discounted price should be acceptable without any additional fees other than shipping. Makes no sense that once I cancel my membership my credit is no longer available to me. The credit should automatically be sent whether you decide to or not utilize the site again.
October 13, 2026
Reply from Rebag
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.
Reply from Rebag
Thank you for your review!
As described
As described. Arrived on time. Very happy with my purchase. Real authentic LV bag. Will buy from them again.
October 14, 2026
Reply from Rebag
Thank you for your review! We're thrilled to know your experience met your expectations, and we appreciate you trusting Rebag with your purchase.
Cashing out funds
Over the course of a month, I encountered a rather frustrating experience when attempting to withdraw my funds. I was unable to receive the codes sent to my email address, and previous agents repeatedly advised me to try again the following day. However, Hassia promptly contacted me and resolved the matter within an hour. Her professionalism and dedication to providing excellent customer service were evident throughout the process. I would like to express my sincere gratitude for her assistance.
October 20, 2026
Unprompted review
Reply from Rebag
Thank you for your review. While we're sorry the process took longer than anticipated, we appreciate your understanding.
What an absolute joy
What an absolute joy. My LV bag was in excellent condition, wrapped with care. This was an excellent experience.
October 13, 2026
Reply from Rebag
Thank you so much for your thoughtful review! We're thrilled to hear you had a great experience and truly appreciate you choosing Rebag.
Great experience
Great experience. Transparency and honesty in listing description, pricing and delivery. Thank you!
October 13, 2026
Reply from Rebag
We're delighted to hear you found something you love. Thank you for choosing Rebag and for taking the time to leave a review.
Incredible selection at Rebag—I found…
Incredible selection at Rebag—I found the exact bag I wanted! They can be priced a bit higher than other luxury resale sites, but the low shipping fees and free return policy make it completely worth it. Highly recommend them, and a special shout out to Cleo for being an amazing SA!
October 13, 2026
Reply from Rebag
It's wonderful to hear our team helped make your experience a positive one! Thank you for sharing your feedback.
I returned a bag in September because…
I returned a bag in September because the zipper was hard to open and close and you shorted me on my refund $98….not good business I returned it after 4 days of receiving it . Only because getting a return label took 2 days!
October 12, 2026
Reply from Rebag
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.
Slow Process
Slow Process, but Good Dedicated Customer Service
I ran into some frustration trying to withdraw my funds from the Rebag Wallet. I attempted the withdrawal three days in a row with no success, and even trying during their recommended payment window didn't work initially. On my fourth attempt, the transaction finally went through.
While the Rebag payment system can be slow and take some patience to get working, their customer service makes a difference. A representative named Hassia reached out directly, kindly confirmed my withdrawal, and provided good support for my additional questions. The payout process takes longer than it should, but it eventually works out, and knowing they have attentive support to back you up gives good peace of mind.
October 19, 2026
Unprompted review
Reply from Rebag
We appreciate your feedback and are sorry the processing took longer than expected. Thank you for your patience!
The patent leather size 7 shoe I…
The patent leather size 7 shoe I purchased, the sizing was inaccurate.It appeared to be a size 6.Unfortunately it is a final sale. I am extremely disappointed.
October 12, 2026
Reply from Rebag
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.
Great experience
Great experience! Bag was shipped quickly, exactly as described. Very Happy!
October 12, 2026
Reply from Rebag
We're so glad you're enjoying your purchase! Thank you for taking the time to share your experience.
Fantastic Luxury Items!
REBAG makes buying luxury goods easy! Fast Shipping and Fantastic Merchandise! A+++
October 12, 2026
Reply from Rebag
Thank you for taking the time to leave a review. We truly appreciate your support and hope you enjoy your purchase for years to come.
The handbag was in pristine condition…
The handbag was in pristine condition just as described. It came quickly and was very well packaged.
October 12, 2026
Reply from Rebag
Thank you so much for your thoughtful review! We're thrilled to hear you had a great experience and truly appreciate you choosing Rebag.
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