Extremely Disappointing
Extremely Disappointing – Product Completely Misrepresented and One Month Delivery for an Unusable Item. If I could give -10 stars, I would!!!!
This has been one of the most disappointing online purchases I have ever made.
I ordered this product as a birthday present for a friend and waited an entire month for delivery. After waiting all that time, I was shocked and extremely disappointed to receive a product that looks nothing like the item advertised on the website.
The photographs and presentation on the website created completely unrealistic expectations. The product I received is substantially different in appearance, quality, presentation, and even packaging. It is so poorly presented and so different from what was advertised that it is completely unsuitable to give as a gift.
Because of this, I was left without a birthday present for my friend, despite ordering well in advance and waiting an entire month for the delivery. The time wasted and the disappointment caused are extremely frustrating.
What makes this experience even worse is the seller's response. Rather than acknowledging that the product delivered does not match the product advertised, the website refuses to reimburse me and expects me to accept responsibility for returning an item that was misrepresented in the first place.
This is completely unacceptable.
I did not change my mind about the purchase. I did not order the wrong product. The product I received simply does not correspond to what was shown and advertised on the website. Customers should be able to rely on the photographs and descriptions when making an online purchase.
A month-long wait for a product that cannot even be used for its intended purpose, followed by a refusal to provide a proper refund, is an appalling customer experience.
I strongly regret ordering from this website and would not recommend it to anyone. If you are considering purchasing from this store, be extremely cautious. What you see in the photographs may apparently be very different from what you actually receive.
Terrible product, misleading presentation, unacceptable delivery time, and extremely poor customer service.