While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This is a borderline fraudulent service that, through a really shitty and deliberately misleaning app UX, will charge your credit card ($15-20 to charge a phone...insane) without you explicitly consen... See more

Rated 1 out of 5 stars

I was cold-called with promises of passive income and a quick return on investment. After paying $14500 for what they called a "franchise," I received nothing but empty promises. The app and station m... See more

Rated 5 out of 5 stars

I’m the General Manager at 5 Bars in NYC, and after trying several different brands of portable charging stations, I can confidently say that Recharge City is the best option for us. We had bad ex... See more

Company details

  1. Appliance Rental Service

Written by the company

We are the provider of device-charging services intended to encourage the economy, where goods are shared instead of compulsively bought and abandoned. The company's power bank rental service offers freedom and convenience for people as they can charge their phones anywhere, anytime without having to leave their device behind or worry about cables.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

SCAMMERS

This company is a total rip-off, I wish I could give zero stars. I signed up through their app, but the whole thing is a nightmare from start to finish. No reply from customer service.

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

Borderline fraudulent service

This is a borderline fraudulent service that, through a really shitty and deliberately misleaning app UX, will charge your credit card ($15-20 to charge a phone...insane) without you explicitly consenting to paying for the service. This company must sit somewhere in the grey zone between a fraudulent business and a legitimate company. I hope this company dies an expensive death

January 23, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

If I could give this zero stars I…

If I could give this zero stars I would. I was in New York using their rechargers. When I went to return, I followed their app. It brought me to a FUZe station. I had to catch my train so I left my recharger there. I figured that since the app brought me there, it would be OK. However, this company continues to charge me although I have written several emails to them. They just ignore my emails most of the time. I will never ever use their rechargers again.

February 22, 2025
Unprompted review
Rated 1 out of 5 stars

wont let you cancel your subscription

got a new phone. it is now impossible to cancel my subscription—i contacted customer support and received no response. every month i have to run a chargeback. scam company.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Super Easy Passive Income

Super Easy Passive Income! I love that I’m making extra money just by having these chargers in my café. It didn’t cost me a thing to set up, and now they’re bringing in new customers who grab a charger and stay for coffee! As a GM, I really like the whole idea behind Recharge City — plus, their team is super friendly and easy to work with.

November 4, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

I was cold-called with promises of…

I was cold-called with promises of passive income and a quick return on investment. After paying $14500 for what they called a "franchise," I received nothing but empty promises. The app and station map are completely fake, and there is no real office. They stopped responding to all emails and requests for a refund the second my payment cleared. This company is a sophisticated scam designed to look legitimate. Do not waste your money

April 15, 2025
Unprompted review
Rated 1 out of 5 stars

A Complete Scam - Stole $17,000 for Phone Charging Stations

Recharge.city cold-called me, promising to install and maintain premium mobile phone charging stations in high-traffic Manhattan businesses. It sounded like a great opportunity. I paid $17,000 upfront for the equipment and locations.

They vanished immediately after the payment cleared.

When I finally read the reviews, I was shocked to see my exact story repeated everywhere. I was even more surprised to find a few positive reviews from business owners. I now suspect Recharge.city paid a handful of places to install their units, purely to make the scam look legitimate and lure in bigger investors.

Do not be fooled. This company is a ghost. If you're skeptical, challenge them to a video call from their claimed Manhattan office address. They can't, because it's fake.

They are sophisticated con artists. I lost $17,000. Learn from my mistake and avoid them completely.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

I’m the GM at 5 Bars in NYC

I’m the General Manager at 5 Bars in NYC, and after trying several different brands of portable charging stations, I can confidently say that Recharge City is the best option for us. We had bad experiences with other competitors — many customers complained about being charged $50 in a single day after using their app.

With Recharge City, it’s completely different. Their system allows customers to keep the battery for up to two weeks without unexpected charges, that’s way better

For a business, it’s also a great marketing tool — we can add our menu, promote happy hour offers, and reach more people by the visibility this machine provides. It’s been a win-win for both us and our customers.

July 17, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Recharge.city promised prime NYC spots…

Recharge.city promised prime NYC spots and "guaranteed returns" for my portable chargers. I paid upfront - zero stations installed, zero communication since. Their app shows fake locations, support ghosts you, and my money’s gone. A total scam. Avoid and report them to the FTC and your bank ASAP.

December 11, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

They are basically tele scammers. Surprise to see the number of positive reviews here. I bet no one have made any money with these charging machines. Pity that this company is allowed to operate in our country.

October 23, 2024
Unprompted review
Rated 1 out of 5 stars

I want to warn everyone about…

I want to warn everyone about Recharge.city. Last year, they cold-called me out of nowhere and pressured me into investing as a franchisee for their phone-charging stations. They promised "passive income" and a full return on my investment in just a few months. To convince me, they showed me an app with thousands of stations across the U.S., especially in New York, and said they’d secure prime Manhattan locations for me.

I paid them $16,500 for equipment and location services, provided my ID, and signed contracts. Over a year later, I haven’t received a single penny. When I did my own research, I discovered the app’s map was completely fake – none of those stations actually exist. They lied to get my money.

I’m now fighting to get my money back through a chargeback, but this company is dishonest. They ignored all my calls and emails once they had my cash.

DO NOT TRUST THEM. Their business model is a sham, their app is fake, and they’ll disappear with your money. If they call you, hang up. Report them to the FTC and your bank immediately if you’ve been targeted.

Update: I’ve reported them to the FTC, my state attorney general, and the BBB. Stay far away!

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

This company scammed me out of $7000…

This company ripped me out of $7000 promising a steady income and ROI in a few months. I tried to contact them afterwards and even visited the address which is mentioned on their website, but it turned out that no such company exists there. Upon doing my own research, the company turned out to be a fassad which only exists on papers.

March 20, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

I'm wonder who is writing these…

I'm wonder who is writing these positive review for Recharge.city when they don't exist at all. My experience was a complete scam. They convinced me to invest $16,000 in their "franchise business," showing me a fake app with hundreds of charging stations across the U.S. Once they got my money, they disappeared.

The app was fake, the business was fake, and they’re a foreign-based scam operation. These glowing reviews are either fake or written by their own employees. Do not trust Recharge.city – they’re fraudsters. Save yourself the trouble and avoid them at all costs.

April 22, 2024
Rated 1 out of 5 stars

Help me to get my money back

Lost around $5000 which I invested in two charging machines. As they promised I'm supposed to make my return and profit by this time which I didn't get a dime on it. And nobody interested to use it says the power banks may take out their data. SCAM!!

December 4, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look