Used Reckon Accounts Personal for years to manage my finances, only to find that the moment my subscription expired, I was completely locked out of my own data. You don’t just lose access to th... See more
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I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as... See more
I love Reckon software have been using it for 20 years plus and I believe it is one of the best tools in the accounting software market. Jason in customer support was absolutely brilliant to deal wit... See more
Company replied
Extremely patient and helpful chap who assisted me today. Love not having to explain everything to a 'virtual assistant' first. Stayed with me online the whole way through and never showed that he los... See more
Company details
About Reckon
Written by the company
Online & desktop accounting software for businesses of all sizes, accountants, and bookkeepers.
Reckon is an ASX listed and Australian-owned company with over 30 years’ experience delivering market-leading solutions to small to medium-sized businesses and accountants & bookkeepers.
Contact info
Level 2, 100 Pacific Highway NSW, 2060, North Sydney, Australia
- 1800 732 566
- customerservice@reckon.com.au
- reckon.com
4.4
Excellent
2K reviews
Replied to 72% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reckon staff solved my problem…
System compatibility issue.
Reckon staff solved my problem efficiently and promptly and it was important for me to have that support.
June 22, 2025
Avoid Reckon Payroll. Dreadful Service Trying to add Fringe Benefits for year…
Trying to add Fringe Benefits for year end and there's a glitch with the software and it won't let me have access. I lodged a ticket June 16th and Ive phoned them every business dayy for 8 consecutive days. Im told everytime that its been escalated and I'll get an update by cob. No updates no action no resolution and I need to finalise my annual stp.
Call centre staff are hard to understand and their VoIP connection cuts out all the time.
Avoid this company. Terrible Service and glitches software.
Update
After my review Reckon fixed the problem after I wasted many hours to phone support. Still very unhappy
June 24, 2025
Unprompted review
Reply from Reckon
Hi Ben,
Thanks for reaching out and sharing your experience. We never want any of our users to feel like they're not being heard or supported.
The unfortunate reality is, there are no quick fixes when it comes to technical investigations of this nature. It requires careful analysis and development resources to not only identify the underlying cause but also ensure any fix doesn’t cause broader issues.
That said, your case has been escalated and prioritised internally, and I’ve personally flagged it with our dev team. We’re doing everything we can to resolve it as quickly and thoroughly as possible.
We’ll keep you updated with progress as it becomes available. Again, I really appreciate your patience, and I’m sorry for the frustration this has caused.
Reckon and its technical staff have consistently given first class delivery.
Reckon and its technical staff have been exceptional in every aspect of their work in finding a way to transfer the data from a very old QuickBooks version from my old Dell computer which has just started to "die" after 30 years. I applaud them on their patience, their technical know how and staying in communication with me as I'm in Sydney Australia and they are elsewhere around the globe. I was privileged to witness on my screen their lady techo who just wizzed around the corridors of the software making it "sing" and getting results. Thank you to those who have got me this far. I understand that the transfer of the legacy data (even though I just reconciled all the accounts @ 31st May 2025) will be addressed on Monday 16th June 2025. Again, thank you Team.
June 13, 2025
Help above and beyond expiation. My contact with Reckon went out of his…
My contact with Reckon went out of his way to help me and solved my problem with just the one phone call. He was very polite and determined to help me which was very reassuring and rather rare these days.
June 13, 2025
As a 75 year old and an IT dinosaur
As a 75 year old and an IT dinosaur, the service provided this afternoon by your consultant was excellent - she was very patient and very professional.
June 4, 2025
Reckon Staff
The staff at Reckon are exceptional with assisting with any problems I have had. Could not recommend them highly enough
June 4, 2025
I love Reckon software and the support team
I love Reckon software have been using it for 20 years plus and I believe it is one of the best tools in the accounting software market. Jason in customer support was absolutely brilliant to deal with. He got back to me quickly and kept scheduled appt times, as we worked around AU-NZ time lines. He was clear, professional, patient, kind, understanding and related well to my sense of humor. he's a keeper Reckon.
May 28, 2025
Reply from Reckon
Thank you so much for your incredible support over the past 20+ years — we're truly grateful to have you as part of the Reckon family! 🙂
Its great to hear you love the software and it adds value to your workflow. Awesome to hear Jason provided such exceptional support, we agree he definitely is a keeper! We've sent this review over to him and his team and its definitely made their day 🙂
Great customer service and problem solving skills
I had the issues that were stressing me resolved with the help of the reckon staff member who acted professionally
May 16, 2025
Reply from Reckon
Excellent to hear! Thank you so much for your feeback!
Reply from Reckon
Thanks so much for your lovely feedback! We're so glad to hear that you've had a great experience with our tech support team — quick and helpful service is exactly what we aim for.
Thanks so much for taking the time to share your feedback 🙂
TECH Support Officer/Mastermind.
The TECH. Support was top notch. Nidhin was extremely helpful. Nidhin made the changeover simple as it would have been a nightmare for me on my own.
Many Thanks.
May 15, 2025
Reply from Reckon
Thank you for the fantastic feedback! We're so glad to hear that Nidhin provided such excellent support and made the process stress-free for you.
We'll be sure to pass on your kind words to him — he’ll be thrilled to know he made such a positive impact.
Very Dodgy company in terms of…
Very Dodgy company in terms of increasing prices and only good for very basic tasks.
May 12, 2025
Unprompted review
Reply from Reckon
We're sorry to hear that your experience with Reckon hasn't met your expectations. We understand concerns around pricing and are continually working to ensure our products deliver value that aligns with the evolving needs of our users.
While Reckon is designed to be accessible for businesses of all sizes, we also offer a range of features beyond the basics to support more advanced accounting needs.
Look before you leap into accounting software
The product itself is good for small business however this company utilises the same rorting tactics to gain customers by offering cheap introductory pricing then increases every year. $20 introductory price becomes $20 per month then increases every year . This year the increase was 10% , way beyond CPI with a minimal labour service. Its just not right to rort small businesses this way. My advice is to consider your options thoroughly before you commit.
May 2, 2025
Unprompted review
Reply from Reckon
Hi Gary
Thank you for taking the time to share your feedback. We're glad to hear you find the product useful for small businesses, but we're sorry to learn that you're unhappy with our pricing.
We understand that price changes can be frustrating, especially for small businesses working with tight budgets. Our introductory pricing is designed to provide an affordable way to get started, and we do our best to ensure any increases reflect the ongoing investment we make in maintaining and improving our software, adding new features & functionality, and providing support.
If you’d like to discuss your account or options further, our team would be happy to chat with you directly. You can reach us at 1300 756 663
The patients and helpfulness i was…
The patients and helpfulness i was given to upgrade my Reckon accounting program
May 5, 2025
Reply from Reckon
We're so pleased to hear that you had a positive experience upgrading your Reckon accounting program. Our team is always here to provide patient and helpful support, and it's great to know that came through during your experience.
If you ever need further assistance, don’t hesitate to reach out
Reply from Reckon
Excellent to hear! Thanks so much for taking the time to share feedback 🙂
Very good customer service
Very good customer service. This is not first time, whenever we need assistance, they always help.
March 26, 2025
Reply from Reckon
That's so great to hear! Thank you so much for taking the time to share your feedback 🙂
force subscription upgrades
Payroll software keeps forcing subscription upgrades. Purely rip off. looking for something else now.
March 24, 2025
Unprompted review
Reply from Reckon
Hi Peter
We appreciate your feedback and understand that pricing changes can be frustrating. Our recent update to the Reckon Payroll App's subscription structure was made to simplify our plan offerings while also providing more value to our customers. As part of this, we’ve reviewed pricing to better align with the features and benefits included in each plan.
Our goal is to ensure businesses have access to the tools they need to manage payroll efficiently while keeping our software easy to use and compliant with the latest regulations.
The person took over my computer and…
The person took over my computer and she was very patient
March 19, 2025
Reply from Reckon
Great to hear the team were able to help out and make the experience as easy as possible. Really appreciate your feedback, thanks Jacob!
Very good phone support
March 15, 2025
We lost unattended access to our remote…
We lost unattended access to our remote account; Anthony swiftly fixed the issue.
March 7, 2025
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