Recon Company Reviews 45

Absolutely horrendous company to deal with communication is non-existent product has not arrived. They do not answer emails and so we’ll have to go through the credit card company to get my money back do not spend your money with this company

By me super service very fast delivery.Thank you.

Be careful with this company. My "Carinthia" jacket is not made in Europe, but in "Armenia" and the sewing quality is very terrible. In one place the seam was torn and resewn, leaving small holes in the material. Everywhere you look in the jacket, the seams are crooked and poorly finished. I really regret, spending my hard-earned money on this jacket. But you lost me right now and I think it's much more than I lost. If you buy "Carinthia" products, only from a "Carinthia" store. At least you can return it and they will answer you the same day, while with these companies you will wait weeks for an answer. I'm going to throw this jacket away in the container and order new one from "Carinthia" store next month. What you are doing is a criminal and disgusting.

Fast shipping and good communication! would definitely order again :))

I have placed multiple orders with Recon Company and there has been a problem every single time. The staff are rude and unreliable. Today I called to check my latest order and was told “we can’t answer, we will call you”—but no one ever called back. The lack of communication, follow-through, and basic customer care is absolutely disgraceful. I would not recommend this company to anyone.

Perfect. Very fast delivery to Italy.

### **English Version:**
The Recon Company itself isn’t bad—their payment method is a bit unusual, but everything went smoothly at first. The real issue was the lack of communication about my order. After paying with PayPal, I checked my orders and it said **"Order Completed,"** but there was no tracking number—just a confirmation email. Days passed, and still no tracking info. I got nervous, thinking I’d been scammed.

I sent an email but got no reply for 2-4 weeks. After sending a second email, they finally responded and provided the tracking code. From there, I just had to coordinate with my local delivery service (in my case, Mexico’s postal system).

I placed the order on **February 25**, it arrived in Mexico by **March 5**, and I picked it up on **March 10**—so shipping was fast and secure. However, they **should respond to emails sooner** and **include the tracking number right after purchase** to avoid confusion.

**Versión en Español:**
La empresa Recon en sí no es mala; su método de pago es un poco extraño, pero al principio todo salió bien. El verdadero problema fue la falta de información sobre mi pedido. Después de pagar con PayPal, revisé mis órdenes y decía **"Orden Completada"**, pero no había número de rastreo, solo un correo de confirmación. Pasaron los días y seguía sin recibir el código de seguimiento. Me puse nervioso porque pensé que me habían estafado.

Les envié un correo, pero no respondieron en 2-4 semanas. Después de un segundo mensaje, finalmente me contestaron y me dieron el código de rastreo. A partir de ahí, solo tuve que coordinar con el servicio de paquetería local (en mi caso, el correo de México).

Hice el pedido el **25 de febrero**, llegó a México el **5 de marzo** y lo recogí el **10 de marzo**—así que el envío fue rápido y seguro. Sin embargo, **deberían responder los correos más rápido** y **enviar el número de rastreo inmediatamente después de la compra** para evitar confusiones.

I was a bit afraid for ordering after reading some reviews but now i have bought things two times and the delivery was extremly fast.

as same as many people write here , hust avoid this shop , lying to everyone, make you pay for something they don't have. definitely not a German people, worst experience buying something online with that shop. Still aint got nothing delivered from them. No money refund.

28.10.2024:
I ordered some clothes from this site couple of weeks ago, paid for it. Never got the stuff, they just sent me an e-mail notifying me about how some of the items were out of stock (although when i bought those stuff their site stated that everything is in stock and ready to ship). And, yeah , they send also some e-mail with a ticket number for complaints. TOTAL SCAM. DO AVOID.
I'll let you know if it turns out different. because i read some reviews about fellows getting their shipment delivered in a month or so, although i doubt it at this point. I've been ordering from shops all over europe and everything gets delivered in a week and that is with customs procedures in my country included.
UPDATE 17.12.2024 :
I FINALLY GOT THE STUFF
it took about couple of months , i gave up on it , but i received the order on the 17th of this month. Parcels from US to Europe get quicker.
It was sent by regular state mail, not by DHL as it was signified at the purchase time. Perhaps thats why it took so long.
So evidently this site is NOT A SCAM ( I apologize for my initial impression) , its doing business alright, however slower that what most people are accustomed nowadays.
If you make an order , just give it 2 or 3 months for delivery and expect it with state owned mail service not express.
Recon company does not send any emails about shipment sent , tracking codes or anything , ..., so try not to miss the parcel if it is delivered to your local post service point.
Cheers y'all

Great online-store.
All went as it was discribed on website.
Very fast shipping. Got my goods within 3 days (including shipping to Estonia).
Higly recommended!

I have ordered a pair of shoes from this website 2023/08/28. The website appears to offer quality items, is available in several languages and offers to ship in Europe.
My experience is on the French version of the website. After paying through Paypal, I was redirected to the website where an error message greeted me to let me know the website experienced an issue and wasn't able to send the confirmation email. This is a little disconcerting after spending several hundreds on a pair of quality shoe, to say the least.
I proceeded to the contact page available through the website to report the issue and receive confirmation that the order was successful. After filling all the fields and submitting the message, I was met with another error, and my message had not been sent.
The next day I reached out to the customer support in Germany by phone. My interlocutor was able to speak English fluently. He was able to confirm that my order had been shipped. However when I let him know about the various issues I had experienced with the websites, it was clear that he had no interest or patience for any of that and his tone became unpleasant. I doubt that my feedback will be relayed, and that anything will be done about these issues.
My experience with this website has been poor and their business practices seem unprofessional on several levels. I cannot recommend.
I will update this review should another issue occur.

Don't know what happened at Recon Company - bought and paid for Karrimor Predator rucksack ...never got the rucksack ...wrote them several times...never got a response from Recon Company...luckily I bought it with Paypal. Paypal got my money back.