ReSmart Reviews 

124
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its convenience and efficiency, making recycling much easier by handling tricky and hard-to-recycle items. People appreciate the seamless process and clear communication. Many also highlight the staff as lovely, cheerful, and helpful, contributing to a positive overall user experience. However, some customers also noted issues with the delivery service. A few experienced missed pickups, with bags not collected as scheduled, sometimes due to drivers being unable to locate them or collections being repeatedly rescheduled. Specific items were also occasionally left behind.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent, smart, and efficient for... See more

Product

Reviewers mention positive feedback about the product, highlighting how easy it makes recycling tricky items... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting excellent service... See more

User experience

People report positive experiences with user experience, finding the service convenient and easy to use for... See more

Staff

Consumers find staff to be positive, with many reviewers describing drivers and collectors as friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a terrific service ! I live in an inner Melbourne city neighbourhood which has a strong Facebook group culture of recycling, repairing and reusing items to avoid landfill. This service not only h... See more

Rated 5 out of 5 stars

Reliable, fast and committed organisation out there making a difference. Companies are profit-orientated packaging everything in plastic thereby generating minimum spend from us. We go along-we are th... See more

Rated 5 out of 5 stars

Excellent communication. Very impressed with what they take and am very happy that my 'stuff' is not going to landfill. I have taken many loads to the local tip where is costs a considerable amount... See more

Rated 5 out of 5 stars

This was my first scheduled pick up by ReSmart and it couldn’t have been easier or gone better. Super efficient and the lady who collected my bag was lovely. What made me feel even better was tha... See more


Company details

  1. Garbage Collection Service
  2. Waste Management Service

Written by the company

ReSmart picks up anything that is dry, not organic and ont dangerous! None of these items should be thrown away in bins and sent to landfill - with our service and our Recycling app they can be recycled correctly! Do good, feel good!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

124 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(124)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The pick-ups are always seamless

I’ve been using ReSmart for a few years now. The pick-ups are always seamless and the app is user friendly. It really takes the stress out of what to do with all the tricky items that I don’t know where to recycle and hate the thought of them going to landfill.

May 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Always on time

Always on time , timely notice of next pick up. Love having access to your service and being able recycle right!!🤩

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Easy

They arrived when they said they would. Driver was professional and chill. Had a heap of old bedding I was struggling to get rid of without sending to landfill.
Solved a problem with minimum of fuss

May 8, 2026
Unprompted review
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Rated 5 out of 5 stars

I love ReSmart!

I love ReSmart! So great to know that all of those hard to recycle items are being collected and no longer ending up in landfill. Thank you ReSmart for helping make the world a better place.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Cluttering done slow and steady

I’ve been trying to declutter my study - many books - for years now. Every time it’s too daunting a task. This way I’m doing two bags a month and over a few years I estimate I’ll get it done. Hooray!

April 8, 2026
Unprompted review

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