Redbackboots Reviews 116

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its comfort and durability. Many people appreciate the excellent value for money, especially given the longevity of the boots. The delivery service is also frequently mentioned as being quick and efficient. However, some customers also noted that the price can be steep, and a few people experienced issues with the soles of the boots deteriorating or delaminating after some time, which impacted their overall satisfaction despite the comfort and quality of the upper materials.

What people talk about most

Product

Consumers find the product to be of excellent quality and comfort. Many reviewers praise the boots for their... See more

Quality

Customers consistently note positive experiences with quality, highlighting the comfort and durability of the... See more

Value for money

Users describe positive interactions with value for money. Many reviewers state that despite the steep price,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the very fast and... See more

Price

People report ambiguous experiences with price. Many customers feel the products are worth the cost, citing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm not sure why there are so many negative reviews for Redback Boots! I ordered one pair which arrived very quickly and they're so comfortable! I've had them a for a couple of years now, and have sin... See more

Company replied

Rated 5 out of 5 stars

The company went all out when initial order resulted in two left shoes, shipped new pair almost immediately with a gift of boot socks. I've wore redback boots for years and they generally last 3 - 4 y... See more

Company replied

Rated 5 out of 5 stars

I bought my boots in Spring 2022 and have worn them almost every day since. They've been with me through 4 lambings, horseriding, cattle sheds, vet school practicals and many a night out. They've al... See more

Company replied

Rated 4 out of 5 stars

Professional grafter, professional fat bloke, multiple foot surgery. Easily the most comfortable boot i've ever purchased - when working 10-12hr shifts its worth paying a premium, i love the zip, eas... See more

Company replied


Company details

  1. Shoe Store
  2. Boot Store
  3. Clothing Store

Written by the company

We are the official UK distributor for Redback boots; premium leather work boots made in Australia. Please note - we are no longer replying to any messages or reviews of our business, left by anonymous users on Trustpilot. As there are multiple instances of non-genuine reviews appearing on our pages and subsequently being upheld by Trustpilot (an extremely unfair practice) we will no longer be using the "Trust" Pilot service. Please feel free to add to the non-genuine reviews that already exist here on our page. We won't read them but maybe they will help out an unsuspecting anonymous customer that doesn't exist. We will not be held ransom by TrustPilot or random clandestine actors and bots. Cheers!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

116 reviews

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1-star

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

Sole separated after 1 year

A bitter sweet experience. I originally wanted blundstones but they don't make my size, UK14. Redbacks do and the boots have served me well for a year.... Just a year. The sole has started to separate on the toe. Very disappointing. My wife has blundstones and never had an issue like this. We both wear them for the same stuff, the same amount of wear and the Redbacks disappoint unfortunately because they're a nice boot, and comfortable. For the money, I dont think they are worth it, I can get cheap boots to last me a year, I bought rebacks because I thought they would be an investment.

May 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Customer service??? Non existent...

Sent an email four days ago about my boots that I paid a small fortune for falling apart. Crickets. No response. They have my money so no need to respond. I will not be purchasing another pair.

I don't have an 'order number' because I purchased them at a retailer in Doncaster...[enter "oh but we didn't sell you the boots..."spiel] well some genius thought it a good idea to name the company 'Redback Boots UK' which strongly suggests that you are a UK satellite of the Australian manufacturer and therefore represent the brand. Hence why you are copping all the reviews for the inferior product you sell. Besides, my complaint was as much about the fact that nobody responded to my email as the boots themselves. Might be time to save yourself further grief by rebranding, and hiring people who can be bothered to do their jobs.

March 2, 2026
Unprompted review
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Reply from Redbackboots

We have just checked our records and we have no record of dealing with you Alister. What was your order number please?

Edit - Thanks for your reply. As you mentioned, you did not buy the boots from us, you bought them from a business in Doncaster. Yes, we are the official UK distributors for Redback boots in the UK. However, our retailers are independent.This means that your review is of another business, therefore it goes against Trustpilot's policy and should be removed. This is especially the case as you never contacted us so we have had zero interactions with you so how you can comment on our business is beyond us! Unlike you, we will not make comments or representations about your experience with a different company. As usual the Trustpilot bots will uphold the review even though it is clearly not about us (as you wrote, you bought the boots from a company in Doncaster and have never been in contact with us previous to your TP review). Trustpilot really can`t be trusted to deal with people fairly and they hold companies to ransom. Great business model Trustpilot, very clever!

Rated 2 out of 5 stars

Let me first state I wore Redback boots…

Let me first state I wore Redback boots religiously for 15 year. They are comfortable out of the box. I always kept a NEW pair in the box ready to go when the old ones were done.
Now as to why I won't wear Redbacks anymore.
Late last year I decided to cycle out my old boots and put the new boots into service. Approximately 2 weeks into using these NEW boots the air chamber on one of the boots tore open and makes a noise while walking.
I contacted USA Redback in Southern California. I explained my issue and I was told there is no warranty past 6 months after purchase. Now over the years I have been a great proponent of these boots. I figured Redbback would stand behind their products. I was wrong.
Now being they had been on reserve for a couple years. I sent them pictures of the New failed pair and pictures of my old retired boots as proof and comparison. I at least expected some help. That was a big fat NO. And my interpretation of the emails to me were a bit condescending. We pay upwards of $200 US for these boots. And when there is an issue, you had better not have purchased them more than 6 Months ago or they will shut you down l faster than you hang up on a spam call. Since I am in the Security Services realm, I am on my feet most of the day. I need support, comfort as well as durability. I did find another boot that meets the first two, the third will be time will tell. If Redback is willing to just throw a longtime customer away. They really do not care about their product and care less about the customer.

November 30, 2025
Unprompted review
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Reply from Redbackboots

Sigh. This is exactly why we don't want to use the Trustpilot platform. This Sheldon Johnson has just written a review about another company in America and yet Trustpilot upholds it as a genuine review about us. WE ARE A BRITISH COMPANY - NOT IN AMERICA!!!! We are not affiliated with Redback USA. Sheldon Johnson - please contact the company you actually bought the boots from. YOU DID NOT BUY THE BOOTS FROM US!!!

Rated 5 out of 5 stars

10/10

Excellent quality product and excellent customer service. Have been wearing redbacks for years at work and don’t plan on changing any time soon!

December 16, 2025
Unprompted review
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Reply from Redbackboots

Thank you!

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Rated 5 out of 5 stars

🌟Amazing🌟

Amazing, fantastic service and quality item. Will be purchasing again

March 10, 2025
Unprompted review
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Reply from Redbackboots

Thank you!

Rated 5 out of 5 stars

Actually worth the money

In this age where you can always find someone to do something a little worse for a little less money it is very hard to find a trustworthy manufacturer whose boots won't fall apart after six months. Redbacks came recommended by a Canadian friend who works on his feet all his time as "basically indestructible" and that seems right; four years of daily wear at everything from shopping runs to mountains and still going strong.

February 16, 2026
Unprompted review
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Reply from Redbackboots

Thanks for the review! Glad to hear you are enjoying Redbacks!

Rated 5 out of 5 stars

Best work boots I have ever had!

I am a plasterer and have used Redback boots for the last 5 years, can honestly say I will use these for the rest of my career. 100/100 for comfort and durability. I dont need to, but I replace my yearly as a treat to myself as I love the feeling of a fresh pair on my first day back at work after the new year! Make the purchase, you will not be disappointed 😊

January 1, 2026
Unprompted review
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Reply from Redbackboots

Thanks for your review! Glad you like the boots!

Rated 5 out of 5 stars

I don’t normally leave reviews but…

I don’t normally leave reviews but after reading some of the more negative comments I thought I’d chip in! I have Red Wind Iron Rangers, Grant Stone, multiple Jim Greens and 2 pairs of Red Backs. These are my most used as they offer trainer comfort with boot styling. The trade off for the soft and comfortable sole is that if you don’t wear them regularly and leave them in a cupboard they can break down. This is widely known on the internet. I’ve had both my pairs for 2 years and they are perfect. I won’t hesitate to buy them again or recommend them.

February 12, 2026
Unprompted review
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Reply from Redbackboots

Thanks for the balanced review! All the best!

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Rated 5 out of 5 stars

The best boots I have ever had

The best boots I have ever had. Very comfortable and hard wearing I have been wearing Redback boots as my everyday boot for ten years now and don't see myself wearing anything else

February 10, 2026
Unprompted review
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Reply from Redbackboots

Thanks for taking the time to leave a review!

Rated 5 out of 5 stars

Boyo shoes

They survived being on fire and under water walked countless miles just pretty sound boots rly

February 4, 2026
Unprompted review
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Reply from Redbackboots

We are scared to ask what you have been doing lols! Sounds dangerous. Glad you like the boots though! Cheers.

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Rated 5 out of 5 stars

The best ankle boots I’ve ever bought

The best ankle boots I’ve ever bought!
Incredible quality and so comfortable.
It must be noted that, like many shoes/boots, they do need ‘wearing in’ as I did find the boot quite snug fitting over the top of my foot but bear with it as once they have ‘given’ a little you won’t regret it!
I won’t be buying any other boot for leisure or work!

February 3, 2026
Unprompted review
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Reply from Redbackboots

Fantanstic to hear! Thanks for taking the time to write us a review!

Rated 5 out of 5 stars

Fantastic boots.

Fantastic boots.

Just so comfy to work, walk and go out and about in. Keep your feet dry and warm all day. I didn’t need steel toe caps but I bought a pair for my son again fantastic.

Bonus also makes me slightly taller 😂😂

Highly recommend to anyone.

November 3, 2025
Unprompted review
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Reply from Redbackboots

Thanks for your review! We hope the boots continue to serve him well. Cheers.

Rated 5 out of 5 stars

Premier League of boots

Premier League of boots, beats the competition hands down with superior quality and comfort.

January 8, 2026
Unprompted review
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Reply from Redbackboots

We would have to agree. Thanks!

Rated 5 out of 5 stars

Very comfortable.

I've worn this type of boot since returning from Australia in 96. Have worn Redbacks since 2005 and I find them extremely comfortable, long lasting and reliable in all conditions.

April 15, 2025
Unprompted review
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Reply from Redbackboots

Great to hear, thank you!

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Rated 5 out of 5 stars

Excellent value for made in Austrailia, really comfy and and a nice company to deal with!

We now have two pairs of redbacks from Redbackboots.co.uk - both times shipping was quick and easy, as described boots - and good communication.

Both my wife and youngest have a pair and swear by how comfy they are. Plus, they are not easy on footwear (I do most of the "maintenance"!) and they have lasted really well, with little obvious wear.

Now its my turn to order a pair!

January 28, 2026
Unprompted review
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Reply from Redbackboots

A little elbow grease goes a long way when it comes to our boots. As we always say , take care of the boots and the boots will take care of you. Cheers.

Rated 5 out of 5 stars

They are the most comfortable dealer…

They are the most comfortable dealer boots I have ever had. And I have quite a lot in my life! So well made too. I have had them nearly a year now and they are as good as new.

March 4, 2025
Unprompted review
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Reply from Redbackboots

Great to hear! Thanks!

Rated 5 out of 5 stars

Durable, but Supple

My feet are naturally problematic, so even though I measure UK 8+Half, I end up buying UK 10 and UK 10+Half.
With Redback, im a straight 9.
Roomy, and snug, is Redback.
Superb, and Trendy- I wear them to the pub.
Obviously I prefer soft Nose boots!
If you wanna look earthy and understated, Join me!
Go Redback.

August 24, 2025
Unprompted review
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Reply from Redbackboots

Great review of our boots. Thank you!

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