If you're considering buying a Redback…RUN AWAY FROM THEM !
If you're considering buying a Redback battery, stop and think twice. ... no just run the opposite direction, and STAY AWAY from them.
I spent approximately $24,000 believing I was investing in a premium Australian home battery system that would give my family reliable energy security for years to come. Instead, I got months of stress, repeated system failures, endless emails, and one of the most frustrating customer service experiences I have ever encountered.
My battery repeatedly went offline and remained non-functional for well over 120 days, and continues to be non operational . During that time, I continued paying electricity bills while looking at a $24,000 system that simply wasn't doing the job I bought it for.
What shocked me most wasn't the failure itself, it was what happened afterwards.
Every email seemed to lead to another investigation, another delay, another explanation, another promise, but never a real solution. I spent countless hours chasing updates, writing emails, gathering evidence and escalating complaints, while Redback continued to tell me the repairs would happen "as soon as reasonably practicable."
Imagine spending $24,000 on a premium product and then being left wondering , if it will ever work properly again.
The most disturbing part came later.
I discovered that Redback had apparently already approved a warranty battery replacement and communicated that approval to my installer, yet I was never told. I only discovered this myself while preparing for legal action. Had I not uncovered it, I would likely still have been waiting.
That revelation completely destroyed any trust I had left in the company.
After months of failures and delays, Redback's position is still that only a single battery module needs replacing and that there has been no major failure. By this point, my confidence in both the product and the company has been completely lost.
Buying this battery has cost me far more than money. It has cost me countless hours of my personal time, months of frustration, unnecessary stress, and complete confidence in a product that was supposed to make life easier.
No customer spending this kind of money should have to fight this hard simply to have a warranty honoured.
I am now pursuing legal proceedings to recover the purchase price and have the system removed.
If you're researching home batteries, don't just compare the specifications. Ask yourself one question:
What happens if something goes wrong?
Because based on my experience, that's when you'll discover the true quality of a company.
For me, this has been the single worst consumer purchase I have ever made, and if this review causes just one family to pause before spending tens of thousands of dollars, then sharing my experience has been worthwhile.
I have concerns about liquidity of this company, it behaves like a company that is running on fumes, it may go belly up any time. ASIC should look into this Company to see, whether they are continuing to trade while insolvent.