Redbus Reviews 

Blink Bus should be converted into a cargo service because it is not suitable for passengers. It has no proper timetable and stops anywhere to unload goods. The scheduled departure time from Gorakhpur is 11:35 AM, but the bus is still in Faizabad. This is completely unacceptable for passenger service.

Very bad service Red bus fake comment karte ho aap log ki 3× Refund hota hai agar bus ke wajah se galti hai to Please aap mera 3× Refund kariye.

Maine abhi just ticket book kiya aur mera date ka issue hogya toh 2 min me maine cancelled bhi nahi krne de rhe hai i hate this appp yarr red bus please mere 2000 wapas dedoo yarr please

Staf are very rude i asked water during my journey and he denied and stated that he will give me water after 1 hour once bus will stop for dinner and ride quality was also not very good.

Booked a bus on their website from Bangalore to Kattapa for 4 sleeper AC tickets. No confirmation email they just took the money and then that moment itself i was notified that the booking is cancelled from their end a message saying that they will take £100 and refund the money. No email, no way to contact anyone. i believe the money is gone.

Very good service and all time booking in red bus because He is perfect

I booked tickets from Pondicherry to Chennai on 3rd July for the 8:50 PM bus with Universal Travels using my husband's mobile number.

They shared the phone numbers of three people, the agent wasn't even travelling on the bus that day. The bus was supposed to arrive at 8:50 PM, but the tracking system first showed that it would be one hour late and then changed it to just a 15-minute delay. I tried calling all three numbers multiple times. One number was continuously busy, and the other two never picked up the call. There was absolutely no proper information or communication from anyone.

I called customer care. The first person told me that he had connected with the bus staff and that the bus would reach within 15 minutes. We waited, but once again there was no bus and no update.

I called customer care again. This time, another representative told me that he was unable to connect with the bus driver because they were not picking up his calls either. At that point, I asked him to cancel my ticket and raise a request for a **full refund**. I specifically told him, "Don't tell me your policy won't allow it because this is not my mistake. The bus didn't show up even after an hour, and you cancelled my trip at the last minute." He clearly replied, "No, I have raised the ticket for a full refund." He also told me that it would be processed within 24 hours, although the SMS I received later mentioned 48 hours.

After that, I called customer care again, and they told me they first needed confirmation from the bus operator that we had not boarded the bus before processing the refund.

Now they are saying they were not able to connect with the bus operator, and they are also saying that they never promised a full refund. According to them, they only said that an agent would call me regarding the issue.

Do you really think customers are fools?

You don't provide proper information. You don't provide working contact numbers. No one answers the calls. Your own customer care cannot reach the driver, yet when customers ask for their money back, you simply deny everything that was promised.

The most shocking part is that every customer care executive says, **"This call is being recorded."** When I asked them to verify the recording, they said they had listened to it but could not play the recording for me. Then they claimed that I never spoke about a full refund and that they never promised one. So instead of accepting your own mistake, you are calling your customer a liar.

In the end, you simply swindle customers' money. When we ask for our refund, you deny your own promises, accuse us of lying, and refuse to take responsibility for your terrible service. This is one of the most unprofessional and dishonest customer service experiences I have ever had.

I would have given half rating if it was available.
How can this ensure the cleanliness of the seat or bus that we opt to book?
The seat which I booked in Sugama travels using this red bus resulted in 11 hours of unpleasant jouney as the bed was stinking. I have clicked the pic of the bed... it was not cleaned

I was waiting for 7-8hrs in a strange location with no information. I was trying to call many redbus agents but no response. My main topic is that the company should inform us.....

Service is so good 👍

Bus or management Bahut hi bekaar hai🤮🤮🤮🤮🤮🤮🤮
1.
bus or intercity ka management hai bahut bekaar hai😡😡😡😡😡
2.pahle to 9:10 ki bus thi use 9:40 ki Timeing badha diyafir
10:00 bol rahe ki bas cancle ho gayi hai💩💩💩💩🤢🤢🤢🤢🤮🤮🤮🤮😡😡
3.fir dusri bus 12:35 ki book ki staaf or management se koi call koi information nahi de rahe the ki pickup location pe bus aai hai ki nahi 🐷🐷🐷🐷🐒🐒🐒🐒
4.12:35 pe lucknow se jo bus mili UP-53-MT-3454. Iska toilet leak. Kar raha tha 🤮🤮🤮🤮🤮
Isse safar karne se acha (GOLA Bus 🚌 ⭐️⭐️⭐️⭐️⭐️

PTC sky bus 🚌 ⭐️⭐️⭐️⭐️⭐️
Bluecity Bus🚌⭐️⭐️⭐️⭐️⭐️
Flix Bus 🚌 ⭐️⭐️⭐️⭐️⭐️
Zing Bus 🚌 ⭐️⭐️⭐️⭐️⭐️

intercity bus 🤮🤮🤮🤮🤮🐷🐷🐷🐷🐷🐷💩💩💩💩💩🐒🐒🐒🐒🐒

*Subject:* Complaint: 4-Hour Delay & Unhygienic Condition – Sharvan Travels | PNR: SHRQ6MNQ1902

Dear RedBus Support Team,

I had booked Sharvan Travels from Pudukkadai to Chennai on 30-06-2026 for the 3:45 PM service via RedBus.
*Ticket Number:* TV7M87846813
*PNR No:* SHRQ6MNQ1902

I am writing to raise a complaint about the extremely poor service:

1. *4-Hour Delay*: The bus was scheduled at 3:45 PM. I received a message stating a 2-hour delay, but the bus finally arrived only at 7:45 PM — a delay of 4 hours.
2. *No Customer Support*: The contact number provided for updates was unreachable. I tried calling 20+ times but received no response.
3. *Unhygienic Berth*: The berth was covered in dust. When I raised this with the driver, he refused to take responsibility and said, “Ask Sharvan Travels, don’t ask us.”
4. *Inconvenience Caused*: We had to clean the berth ourselves with paper before we could use it.

This is the worst travel experience I have had. Since the booking was made through RedBus, I request you to take strict action against the operator for the mental agony, inconvenience, and time lost.

Regards,
Rajesh T
8072427040

My experience with RedBus was very disappointing. We booked a ride from Rishikesh to Ayodhya and made the full payment to the company for the Mahalakshmi Travels bus. However, the bus staff dropped us off in Lucknow and told us to board another bus. When we reached the second bus, they said our seats were not confirmed. This was completely unacceptable, especially since we had already paid the full fare. Overall, our experience with Mahalakshmi Travels was very bad.

I booked a bus from Delhi to Haridwar on 7 jun 2026 from red bus - operator was kannu Travels (gola). The bus did not come and I called red bus and operator but bus never came. After a day , red bus confirmed with operator on call that they will give me the refund within 5-7 working days.They said operator will give refund directly. But till today I have not got any refund.such a pathetic experience with red bus. I have stopped using it now

Extremely pathetic customer service. I had booked AC bus and within 2 hours of journey, the bus stopped midway. they ,ade us wait for hours and then we had to go in an uncomfortable non ac. I have been asking them for a refund for one way, no one reponds.

Very bad experience with RedBus. I canceled my ticket as per the policy, but I have still not received my refund. Customer support was not helpful, and there was no clear update about my money. This caused a lot of frustration and inconvenience. I expected better service and a timely refund. I would not recommend RedBus to others until they improve their refund process.
Poor service. I canceled my ticket, but RedBus did not refund my money. Customer support was disappointing. Very unhappy with the experience.

The last moment bus is redbus thankyou ted bus for the wonderful experience ! The bus was a pink colour I just loved 😀and was so comfortable !! And Thanks to the ram Dalal agency🫰