redBus Malaysia Reviews 

This apps is truly scammer. I have booked my bus. Suddenly it came out said they have accept my payment but the bus is not booked.

I'm so disappointed in redbus. I've been using redbus for two years，and I often have to take the bus because I'm in college. In my previous experience, those who buy refundable tickets can get their own refund immediately, but from this year after cancelling the order, we can't get our refund, why? Does your company promise 100% refund to customers is just a scam? When the bus ticket is already very expensive, the customers are willing to pay more money to buy the 100% refund ticket, just because they are afraid of encountering a lot of emergencies, which is impossible to predict in advance. But why as customers, we spend more money to buy the 100% refund guarantee but we do not get what we should get? Based on the title 100% so we purchase it by extra charges but we don't get the expected refund?I really think that spend more money and will get the refund when we cancel is our consumer's rights. We need to go through a lot of application procedures and provide valid evidence to prove that why we cancel the tickets. if the evidence provided is insufficient or does not meet the requirements they will disqualify you from getting a refund. If like this, we are no need to spend extra money to buy refundable tickets because it is just a waste of money and meaningless. What redbus do is basically cheating the consumers. Hope redbus will improve this issue in the future to avoid losing all the customers who trust your company.

Although human communication is not there, it is easy to purchase ticket online.

Bus did not wait me and left! Did not even mention clearly where to depart at timesquare. Make me need to repurchase ticket again. Will not consider redbus again

I genuinely regret my experience with redbus service, as I was denied a refund without any explanation. Despite purchasing a 100% refundable ticket, they refused to refund my RM100 ( 2 ticket ) ticket cost. I strongly advise against using this service.

my recent experience improved from the last time so to be fair i upped my rating

Houser me ya ready announced mask freedom.. and still KL Sentral bus driver FORCE U TO BUY RM1 PER MASK!!!! so ridiculous.. PLEASE FIX THIS PROBLEM! they are using a different way to take money from consumers…

Plusliner bus was cancelled _ no refunds until now (3 weeks already)
Bought offer code (buy 2 tickets _discounted- validity 28 days) but unable to buy 2nd discounted ticket.

What's going on Redbus? You hv a what's app group n a telephone number but no one helping/ replying.

Why there no information about the bus broke, cancel and have problem. Then, make the customer wait for so long

If there is no star i would hv gvn it tht. This site is a scam!! DO NOT BUY FROM THIS WEBSITE. There is no support no one answers the number provided. Even the bus company cannot help with the booking. Its a scam! My ticket is tmrw and i stl get the error page today. No one i can call oe message for help. I tried both the app and on the website. Booked the ticket a week ago and I still get error page until today. No one can help me

This is the WORST customer experience I had in my life. Me and my sister took a ride from KL to JB by Transnational Bus on Sep 23, 9pm KL Time zones. The seat is very discomfortable and the driver attitude is very bad. We reached Yong Peng at 00:20am, the bus driver didnt inform properly and clearly whether it is a dropoff for Yong Peng passenger or stopby for rest room. When I found out something is wrong, I quickly raised my voice and told the driver to stop. As my sister is in the toilet and the dropofff is not than 2 mins. However, the driver shout and yelling at me that why we are not informing earlier. The attitude is certainly unacceptable.
Point 1:The driver should take the responsibility to inform the message clearly to avoif this kind of situation.
Point 2;The driver shouldnt blame the fault to orhers.
Point 3: As a customer service line, the driver shouldn't yelling at the customer.
Please give me a reasonable resoonse upon this matter.

Hidden charges. Buying online but still requiring you to print from ticketing counter. Ticketing counter forcefully charging rm2 to print. If you choose to not print, can't use the ticket. What nonsense.

I have been scammed twice as the bus suppose is from Singapore to JB Checkpoint as didn't really came. I felt that they should refund back to me and stop scamming people around them.

I took Sri Theven Travel & Tour bus from TBS. The travel bus pick up us at TBS late from the time fixed. After pick up the stopped a bit far away from TBS almost one and half hour and also nobody around,only few passengers inside bus with frustration. I read all bad reviews in google website about these travel but why this travel still in redbus website???? They want to make their bus full of passengers and wasting our time for their own unreasonable purpose???

Booked a bus from George town to KL. Bus was over booked, so we couldn't get on. Then was forced to wait over two hours for another bus and buy a more expensive ticket.

Poor behaviour and lack of problem solving skills of staff & driver. Bought a one way bus ticket from KLIA2-KL Sentral online. Yes it is stated in the email to print the pass at the counter before departure. My flight arrival time got delayed is out of my control, but I still managed to arrive at the counter 5mins early from bus's departure time. And then counter people scold me say I'm late. the driver asked me to get on board (because got empty seats), but I had to wait till the counter print my pass which took time until the driver almost drove away with my luggage inside. i couldnt just leave the counter cuz she had my phone to refer the booking confirmation email to print. So yea. I managed to get on board on initial time bought but the driver was pissed. Sad experience, oh and the driver said jangan beli online. And that I will do. Wont use redbus service ever again.

Shoddy app and website and shady business practices. Booked a ticket (KL to Larkin-JB, 10am 22 September 2022) and paid extra for cancellation refund. Terms and conditions stated that I can cancel anytime before departure. Tried calling and keying in my ticket details only for system to state that there was no ticket ID. Customer service only picked up my calls after the departure time had elapsed. Looking forward to suing them at Consumer Tribunal

Worst Customer Service and bus 'Neoliner Express' Experience ever!!!
I just recently speak with one of their agent namely "Deen" very rude and kept on interrupting what I’m going to say. Used "bodoh and India kurang ajar" PLEASE TEACH YOUR AGENTS TO HAVE A PROPER ETIQUETTE OF TALKING TO CUSTOMERS!!

Booking the bus from Singapore - Malaysia and need to reschedule since I have family issues. I tried to call Redbus immediately but couldn’t reach them. The line was always dropped. So I needed to book the new ticket after the previous ticket 2 hours.

I just can reach Redbus via call when I arrived KL. After checking, they said that if I want to reschedule I need to do so before 12 HOURS and if I would like to cancel the ticket I need to do that 3 HOURS before the journey.

It’s ridiculous as I attempted to find the assist from them when I cancelled the ticket on the app. Also, how I cannot reschedule 1 hours before the journey if I have unexpected problem like that? We always need to plan everything before 3 HOURS based on this ridiculous policy??? Even I tried to explain for the agent in the CS line that I have unexpected issues but she still insisted that we need to follow the Redbus policy.

The worst CS I ever had. Thanks Redbus for creating this policy.