Red Energy Reviews 

Signed up less than 2 months ago and haven't even received my first bill. Red energy are already sending out a letter saying they are increasing the price. Absolute scummy and misleading practice! Avoid at all costs. I have already disconnected and will never return

Difficult to reach support, very slow to respond and action request.

Absolutely shocking gas/electricity company! AVOID!!!

* Long on-hold wait times!
* Continuous errors and problems with billing!
* Don’t respond to messages/correspondence sent via email or via their online portal!
* Staff and Managers who show sheer incompetence to correctly manage problems/errors, with an inability to resolve in a timely, efficient and effective manner and process!

Better off with one of their competitors, and paying slightly more!

Longtime Customer for over 10yrs and I find out Ive been getting ripped off for yrs. Because "Oh you're on the old plan". Yet no one bothered to look after a longtime customer. Absolute disgusting service

I love Red Energy. Lets be realistic the price differences between suppliers is minimal. We are talking about cents, not dollars. So customer service really defines these companies.

I was in a hard place and no way I could pay whole bill amounts every 3 months so Red put me on a payment plan where I could pay an affordable amount every 2 weeks based on past usage. If usage was less, they would ring and we would lower these payments. Only once had to raise elect payments.

I have dealt with lot of electricity companies over the years. Red energy has to be the WORST experience among all of them. They would never come to do a reading and would always send us estimated reading which would be 1000's above our actual reading. When we went ahead and attempted to cancel their services they were very unhelpful. The customer service attendant that I spoke to was rude and annoyed with me while I was trying to explain my issues with their estimated bill. They charged us extra for a "Special reading of the meter" because they sent us an estimated bill instead of coming to my house to read the meter. Mind you they had no issues coming to our house to read the meter when we initially joined the services. Unhelpful, unreliable and the worst company out there.

My experience with Red Energy was disappointing. They erroneously billed us $650 more than our previous cycle, refused to investigate, and demanded retroactive payment for electricity not billed previously.

Scammers Stay Away From This Shonkey Mob I Lost My Pension Discount & Much more

Called on the 16/Feb/24 to join Red and start on the new bill date from 22/Feb/24, they decided to take over my origin bill from the 22/Nov/23, called Red and asked why I got a bill from them when the takeover date was ment to be the 22/Feb and that I was going back to my old provider, I was also told I'd save $90 a quaeter
on service fees, I was lucky if it was $30 a quarter,
In the end origin did the work that quarter they deserve the pay for it and not have red energy take over the bill 3 months prior to the date stated.
I should have known better, red energy were doing this when door knocking trying to poach business years ago, if they are that desperate for a dollar they have to try and swindle an extra 1/4 it just shows me how much they CAN'T be trusted when.
When you look and see a 2 star rating and a tone of bad reviews for a reason, its because they haven't been to good with the customer service, personally I'd avoid them like the plague.

I'm classed as a Life support person for energy and applied with Red Energy on Monday 5th, I provide all the correct details and told them i'm registering for life support, they did not contact me till the Friday 9th regarding the new account instead waiting several business days to advise me they can not offer me an account on Friday the day before the weekend and i move on the 12th, Absolutely disrespectful behavior, and very dishonest knowing minim notice is 2 business days for any new connections. I'm taking the matter to the AER and Energy Ombudsman as i am classed as being on Life support and the new address will not have power connected, they should advised me the very next business day from lodgement of a new service of not being able to offer me a service so i can make other arrangements in time, because of there dishonest behavior i can not use my Life support equipment at the new address which is putting my health and well-being at high risk.

Do not sign up with this company , they do not do what they say they will do .had pensioners discount with previous company,they said I didn’t have discount, went back to previous company and get my pensioner discount . Would not recommend them to anyone

We were with Red for many years, they were good with pricing and regular with bills. However since May 23 when we installed off peak hw, we hadn't seen a bill. Long long long waits on the phone resulted in no action. Curiously we would enter our acc no and instantly got hung up on. Without entering our acc no we waited and waited. After a complaint finally got through in early October they apologized and said two bills would come by end of October, noting new off peak rate discount. This took a few hours to sort. They even gave us a $100 discount credit for our trouble which showed up in my online acc. By end of November, still no bill. We complained to ewon, the energy ombudsman. They stepped in and forced Red to send a meter-read bill, not an estimate. The bill finally arrived mid December -an estimate. Ouch. Nowhere was there an off peak rate given. And they took back our $100 credit! Filthy vindictive bas***ds.

Something has seriously gone wrong with Red Energy. Change of management? Cost-cutting? I read somewhere they were fined for anti competition last year. A search should bring it up.

We have moved on to another utility with a slightly higher rate but much better reviews and reliability. Left Red for dead. Don't just look at costs when comparing utilities; service and reliability is just as important. 

With Red's constant lies and long phone waits, DO NOT EVER TRUST THESE SCUM BAGS.

Btw, interesting a couple of old 5 star reviews appear at the top of TP :/

Was a loyal customer for 5+ years with red energy and then it went down hill fast. Originally they had the best prices then slowly started to manipulate my loyalty. I was on a flat rate tariff then they changed it to a flat rate + demand. I quizzed them numerous times as to why I was being charged a demand rate as well. I was told they couldn't change it they only charge from the information in what my provider (energex) gives them. Well seems ironic that I went to another retailer who had no problem putting me on a flat rate tariff (which is cheaper than red), a lower daily supply charge than Red, who have a clear billing process, are between $80 - $100 per quarter cheaper in comparison to Red Energy and you don't have to be on hold for over an hour to talk to someone. So yes red energy is Australian and I would love to support Australian owned BUT I won't support a company that appear to have mislead me and penalised me because of my loyalty.

Having been with Red for 5 years...my gas bill each quarter was $100 give or take a few bucks, didn't even think about it, easy. Then suddenly they send me a bill for just under $1000 any fool can see this is not correct, the reading is not even close to what is on the meter. Their call centre eventually answered (always have 'higher than expected call volumes' - suggesting their expectations are way too low or the call centre is chronically understaffed) They ask me to send a photo of the meter - I do. Red decide this is not correct and arrange a reading themselves. So a month and a half later I get a bill for another $500 for that month and a half - again the reading bears no resemblance to what the meter actually says. Eventually having emailed back and forth over almost two months (I aint trying the call centre again!) I finally get a corrected bill. No apology, no explanation, just a new bill and the money they took for the initial bill in 'credit'.
Nope - soon as I got that refunded to my bank account I switched retailers. That was a lot easier and quicker than sorting out the correct reading.

There's a lesson to be learnt by both parties in that isn't there?
Absolutely useless, avoid like the plague

Usage with red energy $265 for 21 days. Changed to origin and my account was $77 for 30 days. Same usage !!! ive paid them the same as optus and the thieves will not be getting another cent. Their claims to be cheaper and cap prices is a total scam.

I am so bad luck not to check the review before we join Red Energy. It is so bad customer service that I have never come encountered. Right after I changed to Red Energy, there is no Hot Water for two nights, I called a technician to come to check and they said that you have recently change to a new service provided of your electricity, I said yes, just changed to Red Energy, then they said that something need to be switched but they did not switch it, so there is no electricity because of it. Then I emailed to Red energy, there is no responses. Then I called them and waited for so long, then the answer comes back "we can do nothing, this is not our fault." I tried to lodge a complaint on their website, they do not have such section, no where that you can complaint their services and do not think they will look after you if there is anything happen, they would just tell you " we can do nothing. " I change to Red Energy because we want to earn Qantas point, I will contact Qantas to complaint them.

On hold for 1 hour then gave up. The on-hold music is terrible - distorted and goes up and down in volume - it's like listening to AM radio at night as it fades in and out. And i am sick of being told that there is an unusually high number of calls at the moment ! Every call centre uses that script all the time ..what BS ....i guess some marketing type thought that would make us calmer and more understanding but it has the opposite effect. I suggest more operators

Like other energy retailers, my bill has instantly jumped by almost 35%. Have tried to call to discuss this so I can weigh up my options, however wait times are a minimum of 45 minutes, after which you will hear the operator breathing, and then promptly hanging up without saying a single word.

How many times does a customer have to try calling a company before they will finally answer the call?

Unacceptable levels of customer service.

I would rate this company as zero as I could. What does this company not understand about customer service. How many messages are on here about customers having to wait an hour or more to get through to you on the phone? Maddening.