Bait and switch - shoddy treatment of customers
Bait and switch is what I believe sales people call it when they promise one thing but deliver something else. Well RedEye are trying to pull that one on me. I have spent months with them setting up a new email platform - despite promises that we would be operational by June it's only just online at the end of August - bad enough you might think. But there is one big exception - from the start we specified an specific item of functionality which we were repeatedly assured would be provided. They built a poor mans version that does not do what we need, but told us they would still complete the development as promised. We have provided videos of our current system and discussed functionality multiple times - then, after some 'firm' chasing by me they finally admitted last week that they had no intention of providing the agreed functionality and advised me that they were moving me to an alternative email platform (not un-coincidentally owned by an email platform that just purchased RedEye, called Spotler). I want the features I was promised on the platform I signed up with so I think this is very unscrupulous - verging on something far worse. So, in summary, late, manipulative with deceptive sales practice and dishonorable ways of trying to walk away from promises to customers - don't use them!