Redmagic Reviews 2

Stay away from Redmagic if you care for your money!
I bought a phone that had the screen bent at a corner and glued like that and the customer service didn't want to help at all!
And since then the screen un-glued itself on that corner and now it's straight but that's another problem and not a fix.
The phones have warranty in theory but they don't have one actually!
If your phone has problems they will make sure it's your fault and you have to pay more to get your phone back!

If a €999 smartphone already develops a faulty touchscreen less than three months after purchase — after the first drop, despite using a Nubia case and screen protector — I would have expected a far more customer-friendly response from the manufacturer. The repair is carried out in the Czech Republic, phone support runs through Hong Kong, and all communication takes place exclusively in English. I received roughly one reply per day, which was very inconvenient for me.

In my experience, part of the support seems to rely on automated responses, and my review on judge.me — the platform Nubia themselves link to for product reviews — has not been published so far. Overall, I had the impression that customer service mainly works with standardized text modules and responds very little to my specific issue.

Based on this experience, I unfortunately cannot recommend the service.
Even after multiple requests and pointing out the legal basis, the shop still refuses to issue an invoice compliant with European law, including VAT and a tax number.