I am now unable to access info on my accounts, as the iPad can’t update to iOS16. The old portal was perfectly usable.
Company replied
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See what reviewers are saying
Redmayne in Manchester, (Andrew Swift is the guy you need), how helpful and supportive he has been in helping to get the medallion signature guarantee for the American shares from our late dad's p... See more
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It was really great speaking with Paul Keith-Jopp this morning. He was friendly, knowledgeable, and helped us enormously with financial planning and investment advice for our family. I wouldn’t hesita... See more
Company replied
We used Redmayne Bentley on the avenue in Southampton to assist us with the sale of shares we had held for some time. They were extremely efficient and helpful. We couldn’t recommend them highly enoug... See more
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Company details
Written by the company
We provide personal investment management, financial planning and stockbroking services and, with offices across the UK, we are accessible and ideally positioned to provide individuals, families, trusts and charities with the same level of service that has been synonymous with our firm for 150 years. Established in 1875, our business has gone from strength to strength while remaining independently owned because we are truly focused on our clients, developing the best possible solutions and our highest of service standards. Redmayne Bentley is a member of the London Stock Exchange and is Authorised and Regulated by the Financial Conduct Authority.
Contact info
United Kingdom
- info@redmayne.co.uk
- redmayne.co.uk
3.8
Great
52 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
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Their new web portal is really frustrating
Their new web portal is really frustrating.
Contract notes now take 24 hours to process instead of the previous 2 hours. I usually copy that data from the C.Notes to enter in my system, now I must wait one day if not more.
I suspect their engineers programmed the accounts first and are now trying to reverse engineer the C.Notes to fit the facts.
I believe, rightly or wrongly, that the C.Notes are the legal and financial basis of any transaction and therefore should be given preference.
There are also problems are with Corporate Actions.
My confidence in the company is waning. Other companies introducing new apps. explain to the customers what is going on and apologise for inconveniences.
Redmayne announced their app. as 'de facto' , without explications nor apologies and do not seem amenable to suggestions.
October 2, 2023
Unprompted review
Reply from Redmayne Bentley
Hello Peter
Thank you for taking the time to provide your feedback. We are sorry to hear of your frustrations and would welcome the opportunity to discuss them with you in more detail. Our support team is available Monday-Friday between 8 am and 5 pm on 0113 200 6490.
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I had an account with Redmayne Bentley…
I had an account with Redmayne Bentley for over twenty years and was quite happy with it till it was transferred to MPS then it went down hill when other companies were making money I complained to the ombudsman but he backed the company even though my losses over the last four years were about twenty percent.
November 22, 2023
Unprompted review
Reply from Redmayne Bentley
Hello Jeff, we regret to hear that you are not satisfied with the service you received. There are many factors that can influence portfolio performance, particularly in the shorter term. The uncertain backdrop throughout 2021 and 2022 is a testament to this. It is for these reasons we prioritise long-term investment goals when managing portfolios. Your feedback is very important to us, and we are committed to revisiting any outstanding questions or concerns you have regarding your portfolio.
Helpful and efficient Company.
Helpful and efficient Company.
Only used on an execution basis.
October 12, 2023
Unprompted review
Reply from Redmayne Bentley
Hi Susan. We are pleased that you have rated your experience highly and that you’ve found Redmayne Bentley to be both helpful and efficient. Thank you for business and also for sharing your feedback. Kind regards.
Jonathon delivers…
Just wanted to thank Jonathon for sorting out an issue that had been hampering my ability to access my account online.
He solved the problen in just a few minutes and all is well now.
Thank you Jonathon
September 11, 2023
Unprompted review
Reply from Redmayne Bentley
Hi George, thank you for taking the time to share your experience and feedback. This has been passed on to Jonathan and his team. We hope that your experience with the myRB client portal is positive. Our team are on hand to assist further if required. Kind regards.
Dreadful experience
This app is absolutely dire. It is laggy; not at all intuitive, doesn't appear to be linked properly with the e.mail notifications and is a massive backwards step from the previous web based system.
Dreadful experience from an otherwise good firm.
August 31, 2023
Unprompted review
Reply from Redmayne Bentley
Hi Craig, we understand your feedback follows the release of your Quarterly Custody Statement. We welcome you to call our myRB team on 0113 200 6490 so that we can guide you through the process from email notifications through to accessing the relating information.
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Confidence in Redmayne
Always confident about receiving good sensible advice about our portfolio from Paul at Redmayne. very personable and easy to talk to.
March 28, 2023
Unprompted review
Orbit Assets!!!
January 2, 2023
Unprompted review
This investment company are in hand…
This investment company are in hand with more than one crypto scam investment company
My family have been scammed for over £20000 bt orbit assists a company run by someone connected to this company
He’s a person of interest to over seas police as well
December 11, 2022
Unprompted review
Very slow in returning funds
Very slow in returning funds, and awful experience all round.
October 21, 2022
Unprompted review
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Why are they taking so long to pay…
Why are they taking so long to pay settlements?
April 12, 2021
Unprompted review
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