Redtag.ca Reviews 71

I am only writing this review as I wrote another review on another site and got a response back that made no sense and accused me of things that had nothing to do with my original complaint. This was done to discredit me and take away from the real issue at hand. I am writing reviews everywhere now because of this. The agent does not understand basic English making a conversation very difficult as I had to coach the agent on English language skills.

I purchased my first vacation package to a resort in the Dominican Republic through Red Tad although the vacation provider was WestJet. Our flights were postponed because of bad weather and we reached out to Red Tag because, with the change, we lost 3 days of our vacation. Their answer was: reach directly WestJet.! Why then should we use a third party for your vacation if when there is a problem, their solution is to talk to the provider?

Redtag, especially ADRIENNE, deceived us before booking. Regardless of the concerns we raised, she assured us they were not issues. However, upon arriving at the Royalton Splash Punta, we discovered that all the concerns we were assured were insignificant turned out to be significant problems. They are nothing but a group of scammers.

We booked a week vacation with redtag, they say they are there for you but there not! Beware of who the supplier is because they wont tell you if there good or bad! We have been to over 30 resorts and have never had to pay extra for luggage as long as its under the max weight. Westjet will charge you for every little thing and if you want to cancel, they charge $250/person. Shame on redtag for allowing these money grabbing extras, who goes away for a week without luggage? Never again with these 2 companies

Mother-in-law whom spoke with a redtag agent was boldly pressured into buying a vacation for middle of March 2023. Told better book now, or may not get a vacation. We’ve found out on our trip we literally paid 2, or even 3!!! Times as much as other people we met at resort did. PRESSURE PRESSURE PRESSURE BY AGENT Louise Wheeler! Stay away!!! I tried calling her to say, in a lack of better words? How could you? She basically said nope I didn’t? I just said lucky to get one if you don’t book it now? (That wasn’t pressure to her) so my 67 year old Mother-in-law paid over $23,000!!! To go to Cancun from Toronto for one week, to a very horrible looking place, horribly rude staff and food that put us all in the bathroom for a lack of better words for hours each day we ate there. Did I mention yet, we met a group of 8 adults who booked the same vacation, on the same day we booked, but they paid $13,200??? Yet we almost paid double for 6, and 3 taht were children??? Talk about someone disgustingly taking advantage of someone who said they don’t book things this way??? Now they never will again? Shame on you to this agent and redtag in general! STAY AWAY FROM REDTAG.CA!!! Places and people like this mentally and physically make me sick!!!

Mother-in-law whom spoke with a redtag agent was boldly pressured into buying a vacation for middle of March 2023. Told better book now, or may not get a vacation. We’ve found out on our trip we literally paid 2, or even 3!!! Times as much as other people we met at resort did. PRESSURE PRESSURE PRESSURE BY AGENT Louise Wheeler! Stay away!!! I tried calling her to say, in a lack of better words? How could you? She basically said nope I didn’t? I just said lucky to get one if you don’t book it now? (That wasn’t pressure to her) so my 67 year old Mother-in-law paid over $23,000!!! To go to Cancun from Toronto for one week, to a very horrible looking place, horribly rude staff and food that put us all in the bathroom for a lack of better words for hours each day we ate there. STAY AWAY FROM REDTAG.CA!!! Places and people like this mentally and physically make me sick!!!

Redtag.ca is advertising a one week trip from Toronto to Paris at a nice price. The catch, which I didn't find out until I had committed to the trip, is that the flight from Toronto to Paris has a 23 hour layover in Montreal.
The web site showed departure time and date from Toronto and arrival time in Paris, but didn't point out that it was two days later.
When I saw this in the confirmation email, I called to cancel. They have said that they can't cancel until they contact Air Transat. This is very misleading advertising.

I have beena long time customer of Red Tag and have been happy with them in the past. I tried to book an all inclusive vacation package there the last few days and the posted price always jumped $75 to 150 per person when you click to book. we checked a few other destinations and package providers but all were the same, jumping prices. We decided to book so we filled out the info and payment as we just wanted to be done with it. Luckily the order page crashed and we had to re-search the package and attempt to re-order. This time the searched price was the already increased price so we thought at least it may have been a legit increase. clicked to book and low and behold - jumped another $200. We thought this is BS. We opened the site on a different computer and it showed the first cheap price that we started with originally (and now days later the site still shows the pricing that you cannot buy.)

So we thought this was pretty questionable business practices and we looked elsewhere and found Flight Center. Did a search, same dates, property, flights and provider and came up with the identical posted price that red tag wouldn't sell at. Clicked book, and completed purchase without issue or price changes.

Obviously Red Tag has programmed some price manipulations into their system. A previously reputable company for us, maybe now under some unscrupulous new management? I don't know, but I will be using flight center going forward.