Customer service and quality are a 5! I only have a 4 because I think they could improve their shipping timing communication. For instance, the accessories shipped first, which is fine but it kept me... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What a wonderful sauna! Very well packaged and comes with intuitive instructions. We bought a 3 person Cove and put it together on a terraced patio in our backyard. We upgraded the stove to the 8 k... See more
Company replied
We’ve had a great experience with Redwood Outdoors. The sauna and cold plunge are both high quality, well built, and look amazing. Everything works great and has been a huge hit at our property. Thei... See more
Company replied
Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... See more
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Company details
- #13 of 16 best companies in Sauna Store
- #4 of 5 best companies in Hot Tub Store
Written by the company
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Contact info
20730 72nd Ave S, 98032, Kent, United States
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4.2
Great
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have reached out multiple times with…
I have reached out multiple times with questions and have always received a prompt detailed response that thoroughly answers my question and/or solves my issue.
February 11, 2026
Unprompted review
Reply from Redwood Outdoors
Thank you so much for sharing this! We’re glad to hear our team has been able to provide prompt, detailed responses whenever you’ve reached out. Consistency and clarity are important to us, and we truly appreciate your continued trust and support.
very responsive and they stand behind…
very responsive and they stand behind their product, customer satisfaction is the main goal.
January 8, 2026
Reply from Redwood Outdoors
Thank you so much for your kind words. We truly strive to be responsive and stand behind our products, so it means a lot to hear that reflected in your experience. Customer satisfaction is always our priority — we appreciate your support!
Very impressed with the entire process
Very impressed with the entire process. Great communication prior to purchasing, quick shipping. Most importantly, easy to follow instructions in both paper and video form. The sauna is awesome. Couldn’t be happier.
January 15, 2026
Reply from Redwood Outdoors
Thank you so much for sharing this! We’re thrilled to hear the entire process — from pre-purchase communication to shipping and installation — met your expectations. We work hard to make both our written and video instructions easy to follow, so it’s great to know that made a difference. Enjoy your sauna — we’re so glad you couldn’t be happier!
amazing customer service
amazing customer service, helped me with some parts that broke in my sauna! really good people!
January 7, 2026
Reply from Redwood Outdoors
Thank you so much for the kind words! We’re glad our team could help get those parts taken care of and back up and running for you. It truly means a lot to hear that you had a positive experience with us. Welcome to the Redwood Outdoors family!
Reply from Redwood Outdoors
Thank you! We’re glad your experience was fast and easy — that’s exactly what we aim for! Welcome to the Redwood Outdoors family!
Untrustworthy
The sauna itself is fine, definitely not a 4 person unless they’re all children, but fine overall. Customer service response time took about a week each time. It needs to be noted for customers that they will need to help the delivery driver unload. The most frustrating part is the company continuously removing reviews that gives anything less than 5 stars. You are not a trustworthy company if you continuously hide feedback that will help potential buyers. I cannot in good faith recommend this company to anyone.
January 9, 2026
Reply from Redwood Outdoors
Thank you for sharing your feedback. We’re glad to hear the sauna itself is working well and appreciate your comments on sizing, delivery expectations, and response times.
We’re sorry that our communication felt slower than expected and understand how frustrating that can be. We also want to clarify that we do not remove reviews based on star rating—feedback is only removed if it violates platform guidelines, and we value honest reviews as they help both us and future customers. We appreciate you taking the time to share your experience.
Perfect communication and delivery!
January 9, 2026
Reply from Redwood Outdoors
Thank you so much! We’re glad to hear communication and delivery met your expectations. We truly appreciate your feedback and support.
Great product and even better costumer…
Great product and even better costumer service.
January 9, 2026
Reply from Redwood Outdoors
Thank you so much! We’re thrilled to hear you’re loving the product and had an excellent experience with our customer service. We truly appreciate your support.
The roofing materials could be much…
The roofing materials could be much better. Also include vapor barrier. For how much this sauna is that should be included. I would give 4.5 but it is not a choice. I was given money back for roof which I appreciate. Thank you
January 8, 2026
Reply from Redwood Outdoors
Thank you for taking the time to share your feedback. We appreciate your thoughtful suggestions regarding the roofing materials and vapor barrier, and we’re glad we were able to provide a refund to help address your concerns. Your input is valuable and helps us continue improving our products and overall experience. Thank you for choosing Redwood Outdoors.
My experience with Redwood Outdoor has…
My experience with Redwood outdoor has been awesome. I called with a question and they go overboard to make sure I’m happy. Needless to say I’m very happy! They’ve been wonderful to work with the product came exactly as it was described the video online that showed it being built was easy to follow. I got it done mostly by myself with a little help from my wife. And of course, the electrician came and finalized everything, but was pretty easy to build and exactly what we wanted.
Can’t wait to share with friends and family
January 7, 2026
Reply from Redwood Outdoors
Thank you so much for sharing this — we’re truly grateful for your kind words. It’s wonderful to hear that our team was able to support you every step of the way and that the build process felt approachable, even as a mostly solo project. We’re thrilled the product arrived exactly as expected and that the installation resources were helpful. We hope you enjoy many great sessions ahead, and we love that you’re excited to share it with friends and family!
Absolutely Great Product!
Owen R was a great sales rep. Gave me great advice on which Sauna and Heater to buy. Responded very quickly to all of my questions.
AJ C was a great customer service rep. Once I ordered the Cube Sauna and responded with great recommendations and guidance.
January 7, 2026
Reply from Redwood Outdoors
Thank you so much for taking the time to share this! We’re thrilled to hear that Owen provided thoughtful guidance in choosing the right sauna and heater, and that AJ continued that great experience with clear recommendations and support after your order. We’ll be sure to pass along your kind words to both of them — they’ll truly appreciate it. Enjoy your Cube Sauna!
great customer service
great customer service! our sauna is the best purchase we have ever made!
January 7, 2026
Reply from Redwood Outdoors
Thank you so much! We’re thrilled to hear that your sauna has been such a great purchase and that our team was able to provide excellent customer service. Enjoy every session — and welcome to the Redwood Outdoors family!
The sauna is great
The sauna is great! I use it nearly every day. The sauna kit was fairly easy to put together. Everything works fine. Have encountered no problems. Have recommended it to several friends,
January 7, 2026
Reply from Redwood Outdoors
Thank you so much for sharing this! We love hearing that your sauna has become part of your daily routine and that the setup was smooth from start to finish. It’s wonderful to know everything is working perfectly — and we truly appreciate you recommending us to friends. That means a lot to our team!
Bought a cold plunge and sauna on…
Bought a cold plunge and sauna on October 3rd. I was told we could pick it up in Kent in November once the items came in. When we called to have it delivered instead we found out the cold plunge had been sold to someone else and our sauna was non wifi. We were told it might be March before we could get the products we already paid for months prior. They did find the stuff in Georgia and in their warehouse but we are still missing our cedar floor for the sauna we paid for in October. We are told it might be April by the time we receive it.
January 7, 2026
Reply from Redwood Outdoors
Thank you for taking the time to share this. We’re truly sorry for the delays and the confusion surrounding your order — we understand how frustrating this experience has been, especially after purchasing months in advance. This is not the level of communication or follow-through we aim to provide. Our team is actively working to complete the remaining items on your order and ensure everything you purchased is delivered as quickly as possible. We appreciate your patience and the opportunity to make this right.
Fitz sauna
It was all great except you neglected to tell me the control module should be mounted OUTSIDE the sauna. Electrician had to redo
Chuck Fitzgerald
January 6, 2026
Reply from Redwood Outdoors
Thank you for sharing this feedback. We’re glad to hear everything else went well, and we’re sorry for the confusion around the control module placement. We appreciate you bringing this to our attention and will use it to improve how we communicate installation details moving forward. Welcome to the Redwood Outdoors family!
Reply from Redwood Outdoors
Thank you for taking the time to share your experience. We know situations like this can be frustrating, and we’re happy we were able to bring things to a resolution. Please don’t hesitate to reach out if you need anything further.
I love my Vista Outdoor Sauna
I love my Vista Outdoor Sauna. The glass wall gives me a beautiful view of distant mountains. It's almost like sitting outside, but with the fabulous sauna experience. I use the sauna most days during all seasons. It is wonderfully relaxing and refreshing.
January 31, 2026
Unprompted review
Reply from Redwood Outdoors
Thank you so much for sharing this — we love hearing how much you’re enjoying your Vista Outdoor Sauna. The glass wall truly does make the experience special, and we’re thrilled that it lets you soak in those mountain views while enjoying your sauna year-round. Knowing it’s become part of your daily routine and brings you relaxation and refreshment in every season means the world to us. Thank you for being part of the Redwood Outdoors family!
Reply from Redwood Outdoors
Thank you for the kind feedback—we’re so glad to hear your delivery went smoothly and that everything is working great. Wishing you many great moments ahead, and please reach out anytime if we can assist.
Costumer service is great!
I had questions and costumer service was friendly, helpful and was able to resolve, all parts were in the crate! I am very satisfied!
December 4, 2025
Reply from Redwood Outdoors
Thank you so much for your feedback! We’re glad to hear that our customer service team was friendly and helpful in resolving your questions and that everything arrived as expected. Your satisfaction means a great deal to us, and we truly appreciate you choosing Redwood Outdoors.
Fantastic company and products!
December 4, 2025
Reply from Redwood Outdoors
Thank you so much for the kind words! We’re thrilled to hear that you’re enjoying both the company experience and the products. We truly appreciate your support!
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