Reebok Europe Reviews 

Every single review before mine should tell you everything you need to know about the farcical decline of Reebok. Note I am not from the Czech Republic & my issue has nothing to do with the pricing error experience by some in CZK.

If you want to feel absolutely ignored by customer support and not get an answer to a simple query for 2.5 weeks then this is the perfect business for that. Being serious, I had a major issue with my erroneous order and Reebok support could only be reached by a contact form. The urgency of the matter was completely ignored, and response time was 2-2.5 weeks for every email query. This is absolutely ridiculous and in my view, taking customers for a toss.

Our time is also valuable and causing customers so much anxiety, uncertainty and making them reach a breaking point is almost equal to mental harassment.

Reebok has sadly gone from a good to an extremely poor business that just has no ethics or care for their customers. I can’t believe what I have experience and the trauma it has caused me with hardly any response & no refund in sight for items promptly returned to them within 2 days! I had to raise a dispute with my bank because of their non-response, it’s STILL ongoing after 35 days without a resolution. Read this review again and many others - keep your sanity and try to stay away from them even if they offer sales from time to time. It’s just not worth it in their current state.

What an absolutely terrible experience of trying to order some trainers. Order placed mid June. 10 days after order nothing. Sent an email over requesting tracking... 2 days later nothing, emailed again, nothing. 5 days after initial email I got a reply that they are investigating. Anyway 6 weeks after the order still nothing. Requested a refund numerours times but thank god for Paypal refunding me.

Liars. Once they sold shoes for US outlet prices then they cancel the order with corporate bullshits. I won't buy even shoelaces there.

Bad experience and bad customer service

My order was cancelled no response from customer service

I absolutely do not recommend this company. They made a total of three mistakes on their side. First, the prices on the website were shown in one currency, and the same currency appeared in the final step before confirming the payment. But after the payment was confirmed, the money was taken from my account in a completely different currency, at a 1:1 rate.

After contacting customer service, I received an email apologizing for a technical error on their part, saying that the order had been cancelled and I would be refunded. So I waited for the money to be returned.

After almost two weeks, I received an email informing me that my order had been successfully processed and shipped. Once again, I had to contact customer service, and they told me that yes, they could see the order was supposed to be cancelled and I should have been refunded, but another mistake occurred and the order was shipped anyway.

The response was that I had the option to accept the package and return the items in the standard way, making sure everything was undamaged. Or I could simply refuse the delivery. Of course, I refused the shipment, and today—almost a month later—I finally got my money back.

So, with this company, never again. I will never order anything from them again.

I have ordered from this site 3 times. the first two the shoes arrived after their promised shipping dates. The last time the order "got lost" in some way. After 2 weeks I contacted support, demanding money back. After 12 days I received an answer that my order was "lost" and that they "would happily help me order", no word of my money back. I responded to their customer service which according to themselves will answer within 1 work day. I am now writing this 2 days later and there is no word from them. NEVER order from here. Go through some other retailer and save yourself a huge headache.

Really terrible service, no one responds to complaints. Shoes are poor quality, hard.

I have ordered 10 days ago some stuff, I cancelled my order right ahead, support confirmed that the order is cancelled and I will receive my money back. However I did not get a refund nor the goods. I have tried to contact them several times but all with no response.

I have opened chargeback process with my bank and contacted European Consumer Center, now I have to wait for the answer.

What else should I do?

Ordered a few pairs of shoes during the time the prices were super low due to system error.
So kind of expected the cancellation. Swift comms with the CS team, yet refund processed with a sheit FX rate so got 2 NZD less than I paid. Otherwise ok.

My order was cancelled. Upon my inquiry, only Customer Service forwarded the same text again. I regret that such a merchant now has access to my personal information.

SCAM SCAM SCAM! Dont order!

Reebok cancelled two fully paid orders days after payment, blaming a "technical error." They held my money for days, offered no real solution, and now expect me to wait another week for a refund—no compensation for the inconvenience, lost time, or missed promotional prices.

Their system failed, their terms are misleading (payment taken immediately, but "contract" only starts at dispatch), and their response is a hollow apology. A refund isn’t compensation—it’s the bare minimum.

Avoid if you expect reliability. Reebok’s handling of this has destroyed my trust in the brand.

absolutely unprofessional!!! it could have been the best marketing move, in the Czech Republic it was talked about everywhere, there were a lot of social networks and it would have been much cheaper than paying for marketing with one top influencer. Let them pat the marketing people on the head at Reebok. it could have had a completely different effect than like this in the Czech Republic they will fall to the bottom.

SCAM, SCAM, SCAM

Scam company, horrible support, the guy who made a positive comment here apparently does not order anything from this company. Don't try to order! They will decline the transaction and will take your money for 10 days! Horrible experience and 0 support!

I was long a fan of Reebok but after recently buying from them a paìr of Classic Nylons I will most definitely discard whichever old model I have left. These people at least in EU are scammers and have cheated me out of my orders, I am truly disappointed that a company like Reebok uses dirty tricks and loopholes for a campaing of blatant lies and money stealing. Pigs.

Site cancelled my 5 orders without any apologize.

They canceled my order third day after I paid. Still no money

I ordered some goods. After 2 days they sent an email with the cancellation of the order. It is a fraudulent site. Be careful!! We will see when the money comes back. if at all.
Reebok never again in my life, prefer other sports brands.