Reebok Europe Reviews 

They have cancelled my order for no reason, I will never be shopping here ever again. I suggest everyone else to not buy anything from this brand either, they do not deserve your money.

Ordered shoes from them , it even said it was coming thru with lackagung but they cancelled my order and didnt give money back

I wouldnt even give 1 star, its actually 0 for this HORRIBLE EXPERIENCE! Canceled all my orders, didnt even give me voucher for my next order or anything. Really bad crisis PR. never ordering ever again!

I placed an order for over 30 items on Reebok and spent a significant amount of money. I was counting on receiving the clothes before my holiday — that was the whole point of the purchase. Instead of fulfilling the order, Reebok outright canceled it without a proper explanation and told me I’d have to wait a week for a refund. Thanks to their complete lack of reliability, I can’t even buy replacement clothes for my trip. Absolutely unacceptable service!

I spent a lot of time carefully putting together a large order, only to have it abruptly cancelled by the shop without explanation. On top of that, they’re now holding my money for at least 10 days before the refund is processed. Extremely disappointing experience – I absolutely do not recommend this store.

Scam, scam, scam

Purchased Reebook GT40S from Argos. In less than year it started to slow down. Contacted Reebok , they changed the console. Just after 2 year of warranty expiring same problem. Hardly used the treadmill.

They keep ghosting me. Order ASW5XC. No answer after 1 month. The shoes are cleary defective.

So before I write my review , I just would like to mention that REEBOK USA did respond, so I've forwarded the email onto Reebok EU ?

Dear Reebok Customer Service,

I am writing to express my deep disappointment with a recent purchase of Reebok trainers. As a person with a disability who cannot walk for long periods, I rely heavily on supportive, well-designed footwear. Unfortunately, this pair has proven to be the most uncomfortable and poorly designed shoes I have ever worn.

From the moment I put them on, the trainers bent inwards in a way that made walking difficult and painful. I experienced significant discomfort, and shockingly, even while wearing socks, the shoes caused bleeding in certain areas — I have attached photos for your reference.

As a longstanding and globally recognized brand, I expected a much higher standard of design, quality, and comfort. These trainers have not only failed to meet those expectations but have also caused physical harm and considerable inconvenience.

I hope to receive a response and a positive resolution to this issue. I trust that Reebok values customer feedback and will take this matter seriously, particularly given the additional challenges faced by customers with disabilities.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely,

The most shocking online customer service I have ever experienced and I'm amazed because it's from such a big company. No telephone number to call. Not even live-chat or a bot to talk to. Slow and sporadic responses via e-mail when all I wanted to do was initiate a return which I couldn't do via their return portal because it's glitched out. It's been over 2 weeks and I still don't have a return label. It's unacceptable in this day and age that communication and organising a return should be this difficult especially from a company of this stature that will be raking in millions. I've bought many pairs of Reeboks over the years but I will never again on principal.

I have ordered from Reebok.eu before and everything went fine before. This time the shoes were too small and I wanted to return them, as I was promised free return. The box did not contain anything regarding the return, and after reaching out to the company they still have not provided me with the information for me to print out. Would not recommend.

Horrible experience. I can't believe such a big company does this to their customers. Ordered 5 pairs of shoes, now I want to return 2 of them. Impossible!!! Made a return request, but I didn't get return label. No phone to call them. Emails not answered. Now I will escalate this to PayPal. And never again I will buy from them.

Took me over 100 emails to eventually get a response managed to create a return that's the good bit there's no refund no way of contacting them and now starting a charge back with Klarna as I bought them through them, they probably will be going bust within the next year judging by the way they are scamming customers.

We ordered a pair of shoes and wanted to return them the same day as they were too small. We heard nothing back in weeks.

We filled out a return form: nothing. We filled it out again: nothing. Next, we tried a contact form: nothing. We contacted them through PayPal: nothing.

I have never experienced this kind of unprofessional customer service, ever. It's disrespectful and embarrassing.

The case has now been escalated to PayPal.

We will never buy anything from Reebok ever again. Appalling business practices.

Like someone else has said, it feels like I've been scammed. Order not received and returned to Reebok before it got to me, no idea why. I've reached out to customer services 4 times to ask them what is happening and no response. I would say it's shockingly bad customer service, but in reality the customer service is non existent so that would be generous.

I am shocked that such a big name brand operates in this way. There is no way to return my order as it does not show in my account. Furthermore, there is no live chat option for customer service and e-mails go unanswered. Their website is terrible and built on Shopify which is usually used by small and medium sized businesses. I will definitely not be ordering directly from Reebok anymore.

I’m shocked that such a large company operates so unprofessionally. I placed an order and requested a return, but after a week, I haven’t heard a single word. Their website is constantly malfunctioning — making it impossible to request a refund or return. You can’t even unsubscribe from their newsletter. It’s hard to believe a company can still exist with this level of service.