Reeds Rains Reviews 

2,483
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, friendly, and knowledgeable, making every interaction pleasant and productive. People note that the overall service is remarkably efficient, with dedicated teams keeping buyers and sellers well informed at every single stage from initial viewings to final completion. However, some people mentioned experiencing poor communication, slow response times, and ongoing difficulties regarding administrative matters, property management, and maintenance issues. Some reviewers were not happy with the lettings service, noting that they felt completely unsupported and left to handle problems on their own after moving in.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are extremely friendly,... See more

Service

Reviewers highlight positive aspects of service, praising the professional and efficient support provided... See more

Customer service

Consumers find customer service to be positive, highlighting helpful and professional staff who communicate... See more

Response time

Customers consistently note ambiguous experiences with response time, highlighting a split in communication... See more

Customer communications

Clients share ambiguous opinions on contact, as experiences with communication vary greatly. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Various estate agents valued my house lower and 1 warned me about going with reedrains. Mel not only achieved me over the asking price, but also sold my propery in 2 days with 4-5 offers... See more

Company replied

Rated 5 out of 5 stars

Amazing work by Martin and team at Ballyhackamore on the sale of my daughter's apartment in Belfast. Constant chasing of solicitors and paperwork, without this the whole transaction would have taken t... See more

Rated 5 out of 5 stars

I cannot fault the service from Hazel grove branch the team are extremely helpful.Keep me posted all the time nothing is too much trouble . They answer the phones which many estate agents don’t in m... See more

Rated 5 out of 5 stars

We can highly recommend Reed Rains Kennington to sell your property. It was a difficult decision to sell my mother’s house, and they supported us throughout. They kept us informed at every stage of th... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Reeds Rains Estate Agents has been helping people move home since 1868, making us one of the UK’s most established and trusted property experts. With branches across England, Wales and Northern Ireland. Independently owned, with expert local teams helping buyers, sellers, landlords and tenants navigate the property market with confidence. Whether you're looking to buy your first home, sell a property, let out a rental, or find a place to rent, our experienced teams are here to make the process as straightforward and stress-free as possible. We pride ourselves on delivering clear communication, honest advice, and a personalised service tailored to your needs. We also provide access to mortgage advice, home surveys, insurance, and financial services, everything you need under one roof. From city apartments to country cottages, we treat every property with care and attention and focus on getting our job done.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

All reviews

(2,483)

424 reviews in the last 12 months

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Rated 4 out of 5 stars

PROFESSIONALISM IN DEALING WITH A CUSTOMER

I previously wanted a property at a particular location and was not hearing anything from the owner through Reeds Rains. I then began to see Reeds Rains lacking professionalism in their dealings with a prospective buyer.

Now, it not like that anymore because I have really been treated with professionalism such as giving me updates along the process of buying. I was also given a brochure upon going to view a property .

March 24, 2026
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Reply from Reeds Rains

Dear Esther, Thank you for taking the time to write a review for us 💛 we are so pleased you are having a good experience buying through us, we are always here to help and support you throughout the process. Best wishes, from Team Chapel House 💞

Rated 5 out of 5 stars

Have been very helpful and very…

Have been very helpful and very professional and got the job done swiftly couldn’t be happier with the service we have received

March 12, 2026
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Reply from Reeds Rains

Hi Shaun
We’re delighted to hear that you are happy with the service you received from our team. Providing a professional and efficient experience is always our goal, so it’s great to know we delivered for you. We really appreciate you taking the time to leave this review.

Rated 5 out of 5 stars

m the valuation of the house to the…

From the valuation of the house to the sale agreed Reeds Rains offered valuable advice and guidance.
I was kept extremely well informed of viewers and offers on the property.
I would like to thank Chris and Karen for their expertise and knowledge of the property market and making the selling process stress free.

March 31, 2026
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Reply from Reeds Rains

Hello Claire, thank you; we appreciate your feedback!

Rated 5 out of 5 stars

Belfast Team at Reed Rain

The team at Reed Rain - Fiona and Alan have been very helpful with the process of seeking our new home. They came back to us quickly to answer questions, help us organising viewings at different sites to get the vision of our new home. They have been excellent! Thank you!

April 1, 2026
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Reply from Reeds Rains

Hello Liam, thank you; we appreciate your feedback!

Rated 5 out of 5 stars

All the staff were fantastic

All the staff were fantastic. Will recommend to all my friends.

March 10, 2026
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Reply from Reeds Rains

We’re delighted to hear you were happy with the service you received from Reeds Rains Reeds Rains Estate Agents Halifax. Providing a professional and reliable experience for our customers is very important to us, and your comments are greatly appreciated.

Rated 5 out of 5 stars

I find the team very helpful and…

I find the team very helpful and friendly. As this is the first time I have dealt with selling property, it’s reassuring to have people around to help.Thank you 😀

March 20, 2026
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Reply from Reeds Rains

Dear Wendy, thank you for your kind review. 💖We are really enjoying working with you and it has been a pleasure to sell your lovely home. As always, we are here if you need us! Best wishes, from team Chapel House 💞

Rated 1 out of 5 stars

Avoid

I moved out from a previous agent expecting to lose money, but I actually received my full deposit back—even though I accidentally scratched the wall while moving out. It made me realise that Reeds Rains don’t treat tenants fairly.
They took 80 percent of my security deposit for painting a wall and taking the bin out to be collected by council.If you are a person of colour avoid.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Keeping the seller up to date

Very help-full and friendly staff, who explain the whole process to their clients, including being kept up to date with the selling process.

April 2, 2026
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Reply from Reeds Rains

Thank you for your lovely review , hope you all have a happy easter 🙂

Rated 1 out of 5 stars

This was a premeditated target attack…

This was a premeditated target attack on someone's disability did not want to help them get a property never wanted to help them. This is a clearer discrimination because they don't like you if you're on benefits. Under the 2010. Quality at. You do not have to have a current hall because you are autistic. But they won't be listened and they don't care if you're autistic or not they don't want you if you're on benefits they only want working class people where this benefits scrounge to them.we still have agencies like this that are making people choose between taking their own life. Or having no life at all. And they're pushing people away.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

A friendly and professional service

The company have been very prompt with all communication. Calls backs have been done to check details. The process was made clear and explained well. Paperwork is accurate and thorough. Staff are friendly and professional. Overall I’m very happy with how the sale has been handled so far!

April 1, 2026
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Reply from Reeds Rains

We're happy to hear that our clear communication and thorough paperwork have made the sale process smooth. We appreciate your kind words about our friendly and professional staff. Thank you for sharing your positive experience!

Regards,
Reeds Rains

Rated 5 out of 5 stars

Great communication and no nonsense…

Great communication and no nonsense sales pitch. Todd gave me a detailed explanation of the whole process. Kirsty promptly updated me with viewings, this made my experience so far exceptional.

February 23, 2026
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Reply from Reeds Rains

Hi Dawn, thank you for leaving a review about Reeds Rains and specifically Todd and Kirsty. I'm delighted we have managed to find a buyer so quickly. Thanks again, Greg

Rated 5 out of 5 stars

Reed Rains Stockton

We’re currently in the early stages of buying a property through Reeds Rains, and I just wanted to highlight how fantastic Andrea at Stockton has been throughout so far.

We first approached Andrea with our interest in a property before we had even sold our own home, and from that very first point of contact, her service has been exceptional. She has been incredibly supportive, proactive, and always willing to help.

Andrea has kept in regular contact with us regarding the progress of our own house sale, while also communicating with the family selling the property we’re hoping to buy. This has made what can be a stressful process feel much more manageable and reassuring.

We’re so grateful for everything she’s done so far—her customer service truly is outstanding, and we feel in very safe hands moving forward.

March 18, 2026
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Reply from Reeds Rains

Thank you so much for such a kind review. We’re absolutely delighted to hear how supported you’ve felt throughout the early stages of your move — even before your own sale was underway (Andrea does have a habit of being one step ahead!).
Buying and selling at the same time can feel like spinning plates, so it’s great to know Andrea’s proactive approach and regular updates have helped keep everything a little calmer and more reassuring.
We’ll be sure to pass your lovely words on to her.

Wishing you all the best as things progress, and we’ll be right here with you every step of the way.

Rated 5 out of 5 stars

Highly recommend

Have bought and sold with Reeds Rains several times now. We've always found Jack and his team a delight to deal with; friendly, professional, knowledgeable and efficient - what more could you ask? Would definitely recommend.

March 31, 2026
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Reply from Reeds Rains

Thank you for such a lovely review, Lynne - It's always a pleasure working with you.

Jack & the team.

Rated 5 out of 5 stars

Fantastic service

I can not fault Reed's & rains Halifax. The staff have been really helpful right from the beginning. The communications has been really good from all of the staff. I'm so happy I chose them to sell my house.thay have given 💯 . I would definitely recommend them to others.

March 31, 2026
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Reply from Reeds Rains

Good morning Sharon and thank you so much for your lovely review and extremely kind words! It has been and continues to be an absolute pleasure dealing you with and we are so pleased our service continues to exceed expectations. We look forward to guiding you through the sales process with minimum stress and maximum efficiency right up to exchange and completion. Thanks again for your faith in us. Reeds Rains Halifax

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