Reeva Europe Reviews 128

Got different products (buckle, tee, wrists and knee supports...) and always excellent quality
Support is replying fast and very helpful

Hi! I placed my first order with REEVA at the beginning of December for a Christmas gift. Everything arrived on time and I couldn't be happier with the quality! I liked it so much that I'm going to place another order for myself!

After a small misunderstanding, I was incredibly well assisted by the Reeva team. Their service was fast, friendly, and professional. Thanks to their help, I received the right belt size in no time and it fits perfectly! This just proves that a little patience really pays off.

I regret not reading these reviews prior to placing my order. I ordered the Buffalo Leather Lifting Belt (10MM) in Sept last year - although initially getting good use of the product, enjoying the quality of the belt itself and competing with it, the pin for the buckle kept dislodging.

I initially thought this might be a rare occurrence, as one in every couple of hundred products is bound to be faulty with any company, but it is evident that quality is a recurring issue here.

I raised a ticket with the customer support team close to 3 weeks ago as the belt is now unusable, and I have not yet received a response, despite continued efforts to contact them by phone and email. My training has been disrupted and I’m not long out from my next competition, so I must now, unfortunately, find another brand that hopefully holds higher regard for their customers.

I (generously) scored 2 stars due to the quality of the leather itself - but make no mistake, the flaws in their products and lack of care for their customers far outweigh the minimal benefits. I’m very disappointed.

SEE UPDATE BELOW:
Order was placed on 10th April. I emailed on 19th April because it hadn't still arrived, and was optimistic when I receive a reply the following day apologising for the delay and saying it would be shipped on 22nd April. Today, 29th April, with nothing received, plus no reply to two further emails and the link from my order now showing a 404 error, I'm suspecting that either the company has gone down or it was a scam trader in the first place.

If this company is still trading, I strongly recommend you AVOID it.

UPDATE [17.5.2025]:

Within 12 hours of posting the above review, I received an email from Reeva Support, apologising for the delay, assuring me they would "try to have [my] order delivered this week" and asking me to remove my Trustpilot review.

I explained I would amend it once I had received my order.

That was 19 days ago.

Since then, zippo. I've sent two further emails (asking for a full refund in the second one) but received no reply to either.

A company that responds almost immediately to a negative review, but fails to honour its orders or provide adequate customer support is DEFINITLY TO BE AVOIDED.

THIS COMPANY IS A SCAM.

YOU WILL NOT RECEIVE YOUR ORDER.

YOU WILL NOT RECEIVE A REFUND.

AVOID. AVOID. AVOID.

[Message to Reeva Support. If you honour my order within the next three days, or provide me with an immediate and full refund, I will amend this review. It is a true reflection of my experience to date, but I will be happy to update it accurately if you behave like a legitimate and honest company.]

My 120 euros order from 2 weeks ago hasn't even been shipped. Customer service won't respond.
There is no e-mail address or phone number.
I've been scammed and I can do nothing about it.

Currently waiting for an order for more than a month. Costumer service is unhelpful and don’t want to refund the amount. First and last order. Deeply regret ordering from them

Two weeks ago I placed an order. Unfortunately I want to return one of the products. The FAQ on the website tells me to follow a link to start the return process by filling in the order number and zip code. But the link redirects you to a standard contact form and when trying to contact the Customer Service for returning a product they won't repond.

How is it possible to return a product when the customer service won't respond ?!!

Very unhappy with this company, they dispatched my order but the address they used was incorrect and certainly was not the one I supplied to them. I received an email today informing me that my order had been returned to the company. The item was for a Christmas present which I very much doubt will arrive in time now. Wish I’d read these reviews before I ordered and I wouldn’t have bothered

Portuguese Version

Comprei um cinto para o ginásio e, para minha surpresa, recebi uma fantasia mexicana. O número de rastreio correspondia ao pedido, mas o artigo entregue era completamente diferente.

Foi uma experiência frustrante, e agora tenho de lidar com o processo de troca, o que vai consumir mais tempo do que deveria. Esperava maior cuidado e atenção aos pedidos.

Não recomendo, pois o serviço demonstrou falta de organização. Isso, a menos que se trate de fraude, considerando que o item enviado não tem qualquer relação com os artigos disponíveis no site.

Edit: Problema foi resolvido prontamente pela Reeva.

English Version

I purchased a gym belt, and to my surprise, I received a Mexican costume. The tracking number matched my order, but the item delivered was completely different.

It was a frustrating experience, and now I have to deal with the return process, which is going to take more time than it should. I expected greater care and attention to orders.

I do not recommend this service, as it showed a lack of organization. Unless this is outright fraud, considering that the item sent has no relation to any of the products listed on the website.

Edit: Reeva quickly resolved the problem by sending a new one.

Well I've contacted the company 3 times on the support page, and I have had no reply. I ordered on the 6th Sept and I'm still waiting for my package.
I still haven't heard back and it's a birthday present.
Very very dissapointed.
Won't be ordering from this company in the future

Well, I bought belt and knee sleeves on 08.12, received confirmation just 08.13 and received package on 08.20. On website they say "Once your order is placed and confirmed it can take 1-2 business days for your order to be processed and shipped. Once your order has been shipped, you will receive an email with detailed tracking information. Most orders arrive within 2-6 business days after they're shipped."
Though it took some time to arrive, I would say distribution was pretty good. Having in mind weekend and public holiday ( in some part of Europe).
Support was pretty good, but in some questions would love quicker answers.
Quality, well not much to say about that. Belt and sleeves was too small ( that's my fault ). Filled exchange form, will look how quickly and how professionally they will handle it. And will update this review.

Ordered a lifting belt mid January using the fitting guide. Belt was way bigger than advertised. Requested a change from XL to L and got that granted. After sending over the belt, and it arriving at their depot, it has now been almost a month of multiple mails and radio silence from their support.

Edit 09/03:
Support came back after noticing this review, my mails ended up in their spam folder. They proceeded with sending the belt as promised + extra goodies for the inconvenience, much appreciated!

The clip of the of the buffalo lifting belt opens itself multiple times during lifts which caused some dangerous situations. Thankfully no injuries but also the pin which keeps the clip in places randomly falls out which causes the clip to fall off. The belt itself is really nice quality leather but its a shame that the clip system randomly opens itself which makes it scary to use.

Customer service 10/10. Happy with the products I’ve bought.

Very nice boxing gloves & fast shipment. I am very happy with my purchase :-)

Great product. The finger holes are a bit tight but can be expanded with scissors.
I especially like the thin material. Good grip !

Good materials, good grip, washable.
A bit stiff, but that‘s not necessarily a bad thing.
The fit not ideal though, with some bunching up at the wrist.

Prompt delivery, good communication.