Refills Reviews 676

I tried Refills.com because there was no membership fee and they were offering $179 for my weight loss medication (compounded Semaglutide). I had worked up to the maximum dosage with other companies and saw a significant amount of weight loss which was great.
I paid the $179 and was shipped my order in a reasonable amount of time. Everything was going great until I noticed that my cravings had returned and I wasn't feeling full like I used to at lower dosages.This was very concerning to me. I continued to take the medication throughout the month. After doing so I realized that I had not lost any more weight. In fact, I had started to gain weight.
I contacted refills customer service directly, and advised them of the situation. After waiting a significant period of time, they advised me to change medications Tirzepatide at a $10 increase in cost.. I wasn't really happy about it, but I followed their instructions as the Dr was the medical professional .
I paid the $189 and again received the order with no problem.
After taking that medication for one month,I lost no weight and actually gained a significant amount of weight back.
I advised refills of my situation and receive no response.
I had to contact customer service and even though their customer service tried to help I was not getting satisfactory results.
The only thing that I could come up with was that the medication was either diluted or was not medication to begin with.
My advice to you is not to trust that company.
I was never offered a refund and they never came up with a solution to my problem.
I WOULD NEVER TRUST THAT COMPANY !!! 👎

I placed an order for Tirzepatide on 2/13 and it has been in sent to pharmacy status since 2/14. I placed an additional order for NAD+, which is also stuck in sent to pharmacy status.

In the initial reply from the prescriber, it was stated that I would receive my medication within 3-5 business days. I understand that delays happen, but I reach out to their support team on 3 occasions starting on 2/14 with no response. Zero support and zero updates from their team via email or otherwise despite collecting payment for both orders. I work in healthtech myself, and this is unacceptable.

Best experience and response rate that I’ve had!

I haven’t had an issue with Refills. My order was shipped immediately and the medicine has been working great. I even had a rep reach out to help with pricing. Will continue to use this company on this journey!

I placed an order on 2/13/25 and it still have no update or response from support. The order says pending shipment still. I have messaged support twice on the website with no response. I’ve called over the last three days and have not received a call back. Next step is to cancel and refund order if I don’t hear back or get an update today.

Refills is one of the very few companies that is still offering compounded tirzepatide without any added vitamins, and that’s why I’m here. I’ve had a great experience with them. Their prices are amazing. I haven’t had any problems with shipping at all. And their product works great! I’ve lost over 20 pounds so far just staying at a low dose.

I placed an order on 2/13, today is 2/17 and I’ve received no update on status of my order/delivery (when I log in it still shows “sent to pharmacy”). I’ve sent a message via chat, an email, and left a voicemail. For having just spent $700+, I’d expect to get some sort of update, response and/or decent customer service. Hoping someone at Refills sees this before I have to cancel my order.

I’ve ordered more than once and each time has been smooth. Reliable shipping and professional handling every time.

I recently had a deeply frustrating experience with Refills that I feel compelled to share. If you’re considering using their services, I urge you to think twice.

Lack of Human Interaction
From the moment I tried to get in touch with my doctor through Refills, it became clear that customer service is not a priority. All communication is automated; my calls went directly to voicemail, where I was left to leave messages that seemingly vanished into the void. Despite leaving over seven messages on various days, I received no response. This lack of human interaction is not only inconvenient but also incredibly disheartening when it comes to managing your health.

Suspicion of Fabricated Reviews
As I scoured through what appeared to be overwhelmingly positive reviews, I couldn't shake the feeling that many of them were written by employees attempting to bolster the company's image. It feels disingenuous when the actual service is so lacking.

Refund Issues
To make matters worse, I was forced to return medication due to receiving the wrong dosage. I expect a full refund, as I had sent payment in good faith. However, the process has been nothing short of a nightmare. There seems to be zero accountability or transparency regarding refunds, adding to my frustrations.

If you value your health and money, I strongly advise steering clear of Refills. The service is not only mortifying but also potentially detrimental to your well-being. I hope my experience helps others avoid the same pitfalls I encountered.

UPDATE:
The response from refills is unclear as to who they sent the voicemail to because I sure didn't get one. I don't know what escalated means to them as I still have not received any contact or any new updated steps taken to correct this matter and send my full funds back to me.

I have been using refills.com for sometime now and every transaction has been flawless. I ran into a bump one time but it was of my own doing and they were very helpful and fixed it quickly. I have always gotten my packages in a very timely manner, usually within about 3 days, never longer. I'm getting a good price, good service and I'm happy where I am with them. I have sent actually many people to them both from online and in real life. I am as pleased with them as I was with Lily direct previously. The only difference is a whole lot of money.

Simple, fast, and convenient. I was able to order my products without any issues. I also lost 20 pounds and love the way I feel!

Ordering was simple and didn’t take long. My prescription arrived on schedule without any issues.

I love refills. I’ve been using them for a while now and have had o lay good experiences. They keep me up to date on what’s going on with ordering and let me
Know about any delays that might be happening with the pharmacy or even the shipping - the recent storm and FedEx slowdown for example. The staff are amazing and always answer any questions almost immediately. I am a happy customer.

Communication has been great! My orders have been filled in a timely manner and I am so happy with the product! They also have had a ton of great promotions and sales

Great experience so far! Company is very responsive to my questions. Haven't had any issues with the vials I've received. Shipping is fast and medicine is cold upon arrival.

I am on my third month with Refills and adore their product and their staff! They have all been lovely start to finish. The website and refill process are smooth and easy to understand - including pausing and resuming my subscription without losing discounts/promotions. I shopped around a bit before landing on refills and they have been the most affordable and reliable by far (super quick shipping too!).

I absolutely hate leaving bad reviews but this is getting ridiculous. I was put on a maintenance dose when I should be on 2.5 tirzepatide. I’ve tried repeatedly to call and I’m always told to leave my number and they will call back. Never received a call back! I want this fixed and I want to cancel my account with refills.com. I’ve never had such a terrible experience with any other telehealth companies. Carol Montoya

Great experience. Good customer service, price is too high but that's a problem with telehealths/ health care in general.

I've been using refills.com since November 2025. Just received my second shipment, on time and well-packaged.

I received my medication quickly after the provider review. It was so easy. Since starting 4 months ago, I have lost 20 lbs. I would highly recommend if you want to lose weight. I feel so much better. I have 10 more pounds to lose to meet my goal, and I know with Refills, I will easily meet it.