Refine Packaging Reviews 388

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their outstanding efficiency, clear communication, and exceptional attention to detail, which is crucial for luxury brands. The service provided is consistently highlighted as excellent, with many appreciating the thoroughness and care brought to every step of the process, ensuring that every detail is approved and the final product meets expectations. Reviewers are particularly impressed with the quick response times, fast turnaround, and the high quality of the products, which often exceed expectations in terms of look, feel, and durability. However, some customers also noted issues, such as graphic designers copying ingredients incorrectly across products or significant color discrepancies between the design and the final printed boxes, leading to dissatisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their patience, flexibility, and... See more

Product

Customers had positive experiences with product, praising its high quality and durability, with many... See more

Service

Clients share positive opinions on service, highlighting excellent customer support, communication, and... See more

Quality

Reviewers express satisfaction with the quality of products and packaging, noting that the final results... See more

Response time

People report positive experiences with response times, highlighting that communication is consistently quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Harry Wills at Refine Packaging has been outstanding. He consistently goes above and beyond. Efficiency is just one of his many strengths. Packaging can be a stressful beast across conc... See more

Rated 5 out of 5 stars

I used Refine Packaging for my luxury skincare brand and they truly did deliver. Brian was fantastic to work with and was very patient with me - especially since the hardest decision for me was the... See more

Rated 5 out of 5 stars

I reached out to multiple vendors while searching for a custom sandwich box for our restaurant, and almost everyone was slow to respond — except Steve from Refine Packaging. He jumped in immediate... See more

Rated 5 out of 5 stars

I worked with Zack Brown and he did a fantastic job assisting me and guiding me on getting my designs ready for printing. Being a new business owner, It was difficult for me to find a company that wa... See more


Company details

  1. Packaging Company
  2. Business to Business Service
  3. Digital Printing Service
  4. Packaging Store
  5. Packaging Supply Store
  6. Prints and Signs Store

Written by the company

Refine Packaging makes it simple for businesses to design and order custom boxes and affordable packaging online. With quick turnaround & low minimums – We're a leading wholesaler for a reason. Get a free quote on quality mailer boxes, custom pillow packaging, affordable shipping boxes and more at www.refinepackaging.com.


Contact info

4.9

Excellent

TrustScore 5 out of 5

388 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quick, great quality, excellent service and support.

Brian and the refine packaging team always does great work. Very knowledgeable and my boxes always turn out great. Brian is great at communicating and working with me. Also, the production times are always quick. Moreover, they go above and beyond to give me additional support. Definitely would recommend.

January 30, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience! My boxes were measured wrong, we take partial blame but what the company does not tell you, and I hope this helps. When you fold the box it adds height. They are extremely expensive compared to other companies I found, they did nothing to help us after wasting so much money! The product comes from Pakistan and you will be paying extra hidden charges they also don't tell you about. They offer 3d proofs of your order YET I wasn't shown one or told about it until after I complained, my rep was extremely rude after we had issues I do not recommend, after wasting 4000$ getting no help, I found another company who are half the price same exact quality and faster shipping!

December 21, 2023
Unprompted review
Refine Packaging logo

Reply from Refine Packaging

Thanks for your detailed feedback! We apologize that your experience wasn't as expected with Refine Packaging, it's our mission to help make it simple for businesses to design and order custom boxes and affordable packaging online. Our packaging specialists gladly work with all customers throughout the entire process to ensure the highest quality deliveries. With that said, we have a few comments to help provide clarification. The box dimensions for this order were based upon the stated box measurements that were provided to us, and later approved via email, as the product was not submitted for our team to measure and provide guidance. Regarding additional fees, there are never any hidden fees with Refine Packaging. All provided price quotes include all aspects of production and shipping. Any and all additional fees would have been taxes according to the laws of your state. We welcome your input and the opportunity to resolve your concerns fully. Please contact your customer support representative via email with any further questions or updates.

Thank you.

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Rated 5 out of 5 stars

I had an amazing experience with this…

I had an amazing experience with this company! The customer service was top-notch, and the product exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service.” Thank you Jack Hayden for all your help!!!!

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

We had prompt and thorough customer…

We had prompt and thorough customer service from our contact, David White. The job was printed well, on time. My only advice if you use them is to request a packing slip at the time of order; they don't include one automatically. Overall, a good experience.

October 25, 2023
Unprompted review
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Rated 5 out of 5 stars

Extremely Satisfied - great experience!

Steven was extremely responsive and helpful the whole way through the process - I had a lot of questions and asked for several different quotes and he responded to everything quickly with clear answers. The finished product came in the time frame promised and looks great - I definitely recommend Refine Packaging and I expect to use them again.

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Steven and his team made my team and…

Steven and his team made my team and I's vison come to life. Steven always got back to us quickly, he made sure we thought our proofs were perfect before finalizing it and did countless revisions which helped my team tremendously. The boxes are really good quality and came quickly. I have ordered twice from Refine and will continue to do so in the future!

August 28, 2023
Unprompted review
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Rated 5 out of 5 stars

Great Customer Service and Packaging

This was my first time working with Refine Packaging and ordering boxes with special finishes. The experience was really awesome and Jack, who helped me, was so helpful and amazing to work with. His customer service was awesome and he was fast to respond and ready to help with any changes I needed. The boxes themselves were perfect and not to mention, a great price, and we will be looking to do more work with Refine in the future. Highly Recommend.

July 20, 2023
Unprompted review

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