Refine Packaging Reviews 388

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their outstanding efficiency, clear communication, and exceptional attention to detail, which is crucial for luxury brands. The service provided is consistently highlighted as excellent, with many appreciating the thoroughness and care brought to every step of the process, ensuring that every detail is approved and the final product meets expectations. Reviewers are particularly impressed with the quick response times, fast turnaround, and the high quality of the products, which often exceed expectations in terms of look, feel, and durability. However, some customers also noted issues, such as graphic designers copying ingredients incorrectly across products or significant color discrepancies between the design and the final printed boxes, leading to dissatisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their patience, flexibility, and... See more

Product

Customers had positive experiences with product, praising its high quality and durability, with many... See more

Service

Clients share positive opinions on service, highlighting excellent customer support, communication, and... See more

Quality

Reviewers express satisfaction with the quality of products and packaging, noting that the final results... See more

Response time

People report positive experiences with response times, highlighting that communication is consistently quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Harry Wills at Refine Packaging has been outstanding. He consistently goes above and beyond. Efficiency is just one of his many strengths. Packaging can be a stressful beast across conc... See more

Rated 5 out of 5 stars

I used Refine Packaging for my luxury skincare brand and they truly did deliver. Brian was fantastic to work with and was very patient with me - especially since the hardest decision for me was the... See more

Rated 5 out of 5 stars

I reached out to multiple vendors while searching for a custom sandwich box for our restaurant, and almost everyone was slow to respond — except Steve from Refine Packaging. He jumped in immediate... See more

Rated 5 out of 5 stars

I worked with Zack Brown and he did a fantastic job assisting me and guiding me on getting my designs ready for printing. Being a new business owner, It was difficult for me to find a company that wa... See more


Company details

  1. Packaging Company
  2. Business to Business Service
  3. Digital Printing Service
  4. Packaging Store
  5. Packaging Supply Store
  6. Prints and Signs Store

Written by the company

Refine Packaging makes it simple for businesses to design and order custom boxes and affordable packaging online. With quick turnaround & low minimums – We're a leading wholesaler for a reason. Get a free quote on quality mailer boxes, custom pillow packaging, affordable shipping boxes and more at www.refinepackaging.com.


Contact info

4.9

Excellent

TrustScore 5 out of 5

388 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Buy this product

As a business owner, working with new vendors can be tough. I remember all the times I feel like a product/service didn't meet my expectations or just worried that things were going to be completely wrong. Not here. I worked with David White and not only was the pricing transparent, we worked together on the design and it looks exactly how I designed it. Turnaround time was fast and will continue to work with refine packaging. These folks are the real deal!

May 14, 2024
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Rated 5 out of 5 stars

Will come back!

Zack was very patient and attentive, helping me through the whole process. The quality of the boxes is amazing, they’re very beautiful and even better than I expected. I am truly satisfied and will be coming back to purchase more boxes with them.

April 29, 2024
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Rated 5 out of 5 stars

Great experience with Jack

We had a great experience working with Jack Hayden. He had great communication and was patient as we worked through the details of our soap box. I will definitely work with Jack again on packaging. He is the best!!!

March 30, 2024
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Rated 5 out of 5 stars

Jack did an amazing job

Jack did an amazing job! He was super responsive and punctual with everything. The product came out amazing and will definitely be using their services again!

April 18, 2024
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Rated 5 out of 5 stars

Exceptional Service

My experience with Refine Packaging, especially with Brian, was fantastic. Brian was quick to respond and very helpful, making the whole process easy. The boxes were great quality, sturdy, and the prints looked just like the designs I provided. Even though the boxes came from Pakistan, I was impressed with how good they were. I'd definitely work with them again and recommend Refine Packaging to others looking for reliable packaging solutions and great service.

March 12, 2024
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Rated 5 out of 5 stars

Specialty insert and box

I worked with Brian Moore regarding a specialty insert and an outer box for my candle company. I had an idea for it, but their design team made it work. Good quality material, good printing, and gold foil treatments added a lot to the boxes. I wasn't in a hurry for these, but the manufacture and shipping was quick. I'll be back.

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great packaging, excellent service, and reasonable prices

We've been working with Refine Packaging for about 3 years.

Our account manager, Harry Wills, is always prompt in replying, has a great understanding of packaging and pays attention to every detail.

Their lead times are very reasonable and they generally ship on-time.

I'm happy to recommend them.

March 11, 2024
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Rated 5 out of 5 stars

Great Customer Service and Products!!

From start to finish we enjoyed an exceptional experience working with Steven Ignazio and the team at Refine Packaging. Steven was responsive and timely and kept us informed through every step of the process. We got the product we were looking for at a great price and have already started our next 3 packaging projects with Steven. If you want a quality product and professional service check with Steven at Refine Packaging!

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience - EXCELLENT customer service!!

Our customer service representative, Steven Ignazio, was superb!! He was super responsive, professional and extremely helpful during our ordering and design process. I cannot say enough positive about his attention to detail, response time and follow up!! An awesome experience - a true find in today’s business world!

April 11, 2024
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Rated 5 out of 5 stars

Highly recommend for any specialty packaging needs!

Steven was extremely helpful from my first inquiry and throughout the entire process. We worked closely on developing the perfect box for our new product sets. He was extremely responsive, helpful, and offered great expertise when we were unsure on what would be best for us. Highly recommend working with Steven at Refine Packaging.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Working with this company was wonderful! The customer service team was professional, knowledgeable and very accommodating. All my questions were answered and I was offered several proof options to choose from. I had quotes from another company, but went with Refine Packaging because of the custom service.

Kudo's to Brian Moore for all he did! The boxes turned out great.

April 7, 2024
Unprompted review

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