Reflect Clinic Reviews 

356
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team members for their professionalism and caring approach. The primary surgeon is frequently highlighted for being informative, reassuring, and taking time to listen to individual needs. The administrative staff member receives consistent praise for their exceptional helpfulness, constant availability, and proactive communication. The entire process, from initial contact to post-operative care, is consistently described as seamless and reassuring. Customers feel well-informed and cared for, appreciating the personalized attention and clear explanations provided at every stage.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, kindness, and... See more

Service

Consumers find service to be positive, with many reviewers describing the entire experience from initial... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the caring and reassuring... See more

User experience

Customers consistently note positive experiences with user experience, describing the entire process as... See more

Customer communications

Clients share positive opinions on contact, with many reviewers highlighting the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Decided to finally get breast augmentation after years of thinking about it booked in to see Mr Lambe . Who straight away helped me with my main concerns about surgery he listened and is very calm an... See more

Company replied

Rated 5 out of 5 stars

I am currently two weeks post-op and, slowly but surely, I’m feeling better every day. Whenever I’ve had any concerns, I’ve reached out to Jayne and have always been reassured straight away. Next week... See more

Company replied

Rated 5 out of 5 stars

It was lovely to see Mr Lambe again for my consultation this week. He is always so welcoming and listens to me. Mr Lambe answered all my questions for future surgery, he gives great advice never leavi... See more

Company replied

Rated 5 out of 5 stars

Had a procedure yesterday by doctor Lambe, he is such a lovely doctor and you feel safe with him. Anaesthetists were brilliant too. And as for Jayne nothing is too much trouble for her and she helps y... See more

Company replied


Company details

  1. Plastic Surgeon

Written by the company

Mr Gerard Lambe is one of The Best Plastic Surgeons In Manchester and specialises in female surgeries such as Breast Enlargements (also known as Breast Augmentation or Boob Job) Other popular surgeries are Labiaplasty, Mummy Makeover, upper blepharoplasty, and breast reduction. He has also performed world-class NHS surgery at The Christie Hospital in Didsbury where he leads the Breast Surgery Unit there. Reflect clinic operates out of HCA Wilmslow and The Spire Manchester.


Contact info

5.0

Excellent

TrustScore 5 out of 5

356 reviews

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5.0

All reviews

(356)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

Upper eye surgery

I would not hesitate to recommend Mr Lambe and his wonderful team. I felt supported through every step of my journey. I am only 1 wk post op but I am delighted with the results. Thankyou Mr Lambe for taking such good care and to Jayne for all your help and support throughout. It was a breeze!

July 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Thigh lift and Breast Implant Exchange

Where do I start? My experience with Reflect has been fantastic from beginning to end. After having a really awful experience with another company, I was understandably anxious about going through the whole process again, but the team put me at ease from day one, and the whole process has been seamless.

Jayne and Mr Lambe have been incredible throughout. Nothing has ever been too much trouble, from the initial consultations right through to the aftercare. Jayne deserves a medal for her kindness, patience, and support, and Mr Lambe is not only exceptionally skilled at what he does but also genuinely caring and reassuring.

The day of my surgery went so smoothly, and I honestly couldn't have felt more looked after. I felt completely reassured going into theatre, so a special thank you to Patrick and the rest of the team for making the whole experience so calm and comfortable.

Thank you all so much for everything you've done. I can't wait to see my final results, and I wouldn't hesitate to recommend Reflect to anyone considering treatment!

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

I attended the clinic yesterday for my…bilateral breast augmentation

I attended the clinic yesterday for my bilateral breast augmentation surgery with Mr Lambe. The whole experience from start to finish was wonderful from the booking and to the consultation and surgery. All the safe made me feel so relaxed and explained everything to me.
The aftercare is 💯 from medication to take home to phone call follow ups from the wonderful Jayne. I would like to take this opportunity to thank everyone for the care and support I’ve received. Thank you

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding care from start to finish

From booking my appointment with Jayne Bailey through to my consultation and treatment with Mr Lamb, the whole experience was exceptional.

From the very beginning, I was made to feel completely at ease. Everyone was professional, friendly and incredibly efficient, giving me confidence that I was in the best possible hands.

The procedure itself went extremely well, and throughout I felt reassured and looked after. The aftercare has been equally impressive, with excellent support and attention every step of the way.

I am absolutely thrilled with both the experience and the results. I wouldn't hesitate to recommend Mr Lamb, Jayne Bailey and the team to anyone considering treatment.

June 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Decided Mr Lambe was the surgeon for…

Decided Mr Lambe was the surgeon for me, knowledgeable, patient, funny, caring and above all professional…put me at ease straight away. Literally 2nd day post op (blepheroplasty) and everything was perfect. Clinic/Hospital staff were amazing. surgery smooth, and Jayne Mr Lambes secretary has been in touch regularly to check I’m happy, well and I’ve no concerns. Wonderful!

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

I found the overall experience very good

I found the overall experience very good from my initial consultation to having my procedure and follow up Everything was explained fully and questions answered appointments was always promptly kept to time the the hospital staff was very good and a lovely environment.
My healing hasn’t been 100% smooth on one side I developed a slightly raised red scar along the suture line but at my 6 week appointment I have been give clear instructions and reassurance it will hopefully resolve in time
Overall I’m glad I had it done, my eyes look more open and less tired and I am confident the scars will heal nicely. I would definitely recommend this clinic.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

First consultatin

I recently had my first consultation for breast augmentation surgery with Dr. Lambe. Not knowing what to expect, I was a bit nervous but the whole experience was very calm and professional. Dr. Lambe instantly put me at ease, explaining how the surgery would work and putting my main worries to rest. He explained everything really clearly and helped me to narrow down what I was after. He also gave great advice and clearly outlined next steps; I look forward to my next consultation with him. Jayne has been a delight from the very first phone call and I’ve really appreciated all of her understanding and reassurance. Would definitely recommend Reflect to anyone starting their surgery journey 😊

June 23, 2026
Unprompted review
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Rated 5 out of 5 stars

WHAT CAN I SAY … from the very start of…

What can I say … from the very start of my journey Jayne has been awesome, helpful and genuinely caring. I had my surgery yesterday so early days. The staff at Bollin have been brilliant in my care package and Mr Lambe fabulous answering all my concerns professionally and genuinely putting me at ease through out and very approachable. A big thank you to Patrick for taking excellent care of me whilst under aesthetic. I would not hesitate to recommend the whole team I’m excited to see the end result and have know doubt it will be awesome

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Two weeks post op - Great

I am currently two weeks post-op and, slowly but surely, I’m feeling better every day. Whenever I’ve had any concerns, I’ve reached out to Jayne and have always been reassured straight away. Next week, I have my follow-up appointment with Dr. Lambe, and I’m very excited, as the transformation in just two weeks has already been incredible.

June 16, 2026
Unprompted review
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Reply from Reflect Clinic

Hello Liss

Thank you so much for your lovely review.

I'm delighted to hear that you're recovering well and feeling a little better each day. The first few weeks after surgery can be a real journey, so it's wonderful to know that you've felt reassured and supported whenever you've needed advice or had any concerns.

It's especially exciting to hear how pleased you are with your progress already. At just two weeks post-op, there's still plenty of healing to come, so it's fantastic that you're already seeing such an incredible transformation.

Thank you for trusting Mr Lambe and the team with your care. It has been a pleasure supporting you through your recovery so far, and we're all looking forward to seeing you at your follow-up appointment next week.

Wishing you continued healing and an exciting few weeks ahead as your results continue to develop.

Warmest wishes,

Jaynie
Clinic Manager
Reflect Clinic

Rated 5 out of 5 stars

All the staff i have dealt with at…

All the staff i have dealt with at Reflect have been lovely and professional. They have made me feel at ease, and understood my concerns and why I was there, but also made you feel you didnt also need to be! The consultation was comfortable and friendly, and put me at ease, I quickly received the quote and happy with this as I have seen the results of Mr Lambes work! Highly worth it and the after care has been a pleasure and absolutely no pressure at all to make a decision about taking the next steps. I would highly recommend!

May 28, 2026
Unprompted review
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Reply from Reflect Clinic

Hello Debbie

Thank you for such a thoughtful review.

One of the nicest things to hear is that you felt comfortable and never under any pressure during your time with us. We believe that choosing whether or not to proceed with treatment should always be entirely your decision, and we're pleased that you felt supported in exploring your options at your own pace.

It was lovely to meet you and discuss your concerns, and we're delighted that you found the consultation welcoming and informative. Thank you also for your kind comments about the team – we work hard to create an environment where patients feel listened to, understood, and cared for from the very first enquiry.

We're grateful that you took the time to share your experience and for your confidence in Mr Lambe's work. It means a great deal to receive recommendations like yours.

Thank you again, and please don't hesitate to get in touch if we can help with anything in the future.

Best wishes,

Jaynie
Clinic Manager
Reflect Clinic

Rated 5 out of 5 stars

Upper Blepharoplasty

I had Upper Blepharoplasty with Gerard Lambe two weeks ago so still very early in my recovery journey. I was really nervous on the day of the procedure but Gerard Lambe and his nurse's calm approach really put me at ease and reassured me I was in safe hands during the surgery.

Clinic manager, Jayne, provided me with post op aftercare info prior to the surgery and she contacted me each day the first week after surgery to see how I was. Jayne has always been there to answer any questions or concerns and makes you feel genuinely cared for.
I had my post op appointment with Gerard Lambe a week after my procedure to remove the stitches, his warm and friendly calm approach has been consistent throughout. He's really easy to talk to and makes you feel comfortable. Look forward to seeing the final results.

May 19, 2026
Unprompted review
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Reply from Reflect Clinic

Hello Alison

Thank you so much for taking the time to leave such a lovely review.

I know how nervous you were feeling before your procedure, so I'm delighted to hear that Mr Lambe and the nursing team helped you feel reassured and comfortable on the day. We understand that surgery can feel daunting, and it's so important to us that our patients feel supported every step of the way.

Thank you also for your kind words about the aftercare. It was a pleasure to check in with you during that first week and help with any questions along the way. We genuinely do care about our patients and want you to feel supported throughout your recovery, not just on the day of surgery.

You're still very early in your healing journey, but it's wonderful to hear that your experience has been such a positive one so far. I'll be sure to pass your lovely comments on to Mr Lambe and the nursing team, who will be delighted to hear them.

Thank you again for placing your trust in us. We're looking forward to seeing your progress over the coming weeks and, most importantly, your final results.

Best wishes

Jaynie
Clinic Manager
Reflect Clinic

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Rated 5 out of 5 stars

GAME CHANGER!

GAME CHANGER!
Another fabulous and successful procedure with Mr Lambe recently.
Upper blepharoplasty opens up my eyes and makes me look less tired.
The difference is remarkable and I can now wear eyeshadow that’s no longer hidden under heavy hooded lids.
Great team supporting Mr Lambe during the procedure in super premises.
Many thanks to Jayne for all the pre and post op guidance and advice.
Mr Lambe, I forbid you to ever retire!
Wendy D
Glossop

May 26, 2026
Unprompted review
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Reply from Reflect Clinic

Hello Wendy

Thank you so much for your wonderful review, it was such a pleasure to welcome you back to Reflect Clinic.

We're absolutely delighted to hear how pleased you are with the results of your upper blepharoplasty. Hearing that you feel more refreshed and can finally enjoy wearing eyeshadow again is fantastic. It's always lovely to see the confidence that these procedures can bring.

Thank you for your kind words about Mr Lambe and the team. I know he'll be especially amused by your instruction not to retire, I'll make sure he gets the message!

As a returning patient, your continued trust means so much to us. It has been a pleasure supporting you through another successful procedure, and I'm delighted that the pre- and post-operative guidance helped make your journey a smooth one.

Thank you again for taking the time to share your experience, Wendy. We always love hearing from you and look forward to seeing you again in the future.

With warmest wishes,

Jaynie
Clinic Manager
Reflect Clinic

Rated 5 out of 5 stars

Fabulous service start to finish

Fabulous service start to finish. I had a complex reconstructive surgery on my abdomen. Everything was explained thoroughly to me and the procedure went without a hitch. All the team were amazing and Jayne really put me at ease and was on hand to answer all of my questions. I only wish I’d contacted Mr. Lambe/Reflect clinic sooner! It’s worth mentioning I had the surgery at The Wilmslow Howpital and they were incredible. Spotlessly clean, kind caring staff. I’d recommend them to my friends and family without hesitation - Thabks guys! Rick x

May 27, 2026
Unprompted review
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Reply from Reflect Clinic

Dear Rick

Thank you so much for your lovely review.

It was an absolute pleasure to look after you, and we're delighted to hear that you had such a positive experience from start to finish. Undergoing complex reconstructive surgery is a big decision, so it's wonderful to know that you felt well informed, supported, and at ease throughout the process.

Thank you for your kind words about me and the team. I'm so pleased I could help answer your questions and make the journey a little easier for you. Comments like yours mean a great deal to us all.

We're also delighted that your experience at The Wilmslow Hospital was such a positive one. We are very fortunate to work alongside such a caring and professional team.

Thank you again for taking the time to share your experience. We really appreciate your trust in Mr Lambe and Reflect Clinic, and we're so pleased we could help. Wishing you all the very best with your continued recovery.

Warmest wishes,

Jaynie
Clinic Manager
Reflect Clinic

Rated 5 out of 5 stars

Upper Blepharoplasty

Had upper Blepharoplasty With mr lambe . At reflect clinic .
The procedure was very straightforward and painless
Was made to feel at ease from the minute I booked through Jayne !
Right through to the procedure And after !
Jayne kept in touch after the procedure to make sure that everything was going well( which it was) what a fantastic team .
Can highly recommend!

May 19, 2026
Unprompted review
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Reply from Reflect Clinic

Hello Elaine

Thank you so much for your kind review and recommendation.

It was such a pleasure to support you throughout your journey, and I’m delighted to hear that you found the whole experience straightforward and comfortable. We understand that even a relatively minor procedure can feel daunting, so it’s wonderful to know that you felt at ease from the moment you booked with us through to your recovery.

Thank you for mentioning the follow-up care as well. Keeping in touch with our patients after surgery is very important to us, and I’m so pleased to hear that your recovery has gone smoothly.

I’ll be sure to pass your lovely comments on to Mr Lambe and the rest of the team. We truly appreciate you taking the time to share your experience and for placing your trust in us.

Wishing you all the very best, and thank you again for your recommendation.

Warmest wishes,

Jaynie
Clinic Manager
Reflect Clinic

Rated 5 out of 5 stars

Jayne is just wonderful

Jayne is just wonderful. Caring, professional, kind and so personable, she always puts me at ease, listens to me with compassion and is transparent and trustworthy. Dr Lambe, again, is wonderful. He puts patients at ease, explains everything thoroughly and is compassionate. The two of them together is what makes Reflect Clinic the very best, and I wouldn’t choose anyone else.

May 12, 2026
Unprompted review
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Reply from Reflect Clinic

Hello Emma

Thank you so much for such a beautiful review. Your kind words genuinely mean the world to both myself and Mr Lambe.

We’re so pleased to hear that you’ve felt cared for, listened to and completely at ease throughout your experience with Reflect Clinic. Building trust and making sure our patients feel comfortable and supported every step of the way is so important to us, so your feedback is incredibly special to receive.

Mr Lambe will be truly touched by your lovely comments and I can honestly say it’s always an absolute pleasure to see and support you.

Thank you again for your trust, loyalty and recommendation. Knowing you wouldn’t choose anyone else is the biggest compliment we could receive.

See you soon

Jaynie
Clinic Manager at Reflect

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Rated 5 out of 5 stars

Once again I had an amazing…

Once again I had an amazing consultation with Dr Lambe. 8 years ago I had surgery with him with fantastic results and now I’m booked in again for another operation. As I said to Dr Lambe I trust him implicitly and I’m looking forward to my next transformation. Also so at ease talking to both Jayne & Dr Lambe. Highly recommended and the level of care is excellent.
Jayne is very caring and very friendly.

May 6, 2026
Unprompted review
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Reply from Reflect Clinic

Hello Heidi

Thank you so much for your lovely review and for once again placing your trust in Mr Lambe and the team at Reflect Clinic.

It means such a lot to us that after 8 years you chose to return to us for your next procedure. There’s no greater compliment than a returning patient and we’re so pleased that you’ve continued to feel comfortable, cared for and confident in the team throughout your journey.

Mr Lambe will be delighted to hear your kind words and I truly appreciate your lovely comments about me as well. It’s always a pleasure seeing you and being part of your journey again.

We’re all looking forward to taking care of you and supporting you through your next transformation. Thank you again for your recommendation and continued trust in us.

more exciting times ahead
Jaynie
Clinic Manager at Reflect

Rated 5 out of 5 stars

Breast augmentation.

From start to finish, the team at reflect clinic have been very helpful and reassuring.

Mr Lambe was very knowledgable and reassuring throughout consultation and on the day of the operation. I felt well looked after and would definitely recommend to other people considering cosmetic surgery.

May 6, 2026
Unprompted review
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Reply from Reflect Clinic

Hello R J

Thank you so much for your kind words. It was a pleasure to look after you and we’re delighted to hear you had such a positive experience with us at Reflect Clinic.

Having cosmetic surgery can feel like a big step, so knowing you felt supported and reassured from start to finish means a great deal to both Mr Lambe and the team.

I’ll be sure to pass your lovely feedback on to Mr Lambe, he always takes great pride in making patients feel informed, comfortable and cared for throughout the whole process.

Thank you again for your recommendation and for choosing Reflect Clinic for your surgery. We’re so pleased we could be part of your journey.

Best wishes
Jaynie Clinic Manager at Reflect

Rated 5 out of 5 stars

Breast implant exchange and uplift

I did a lot of research for over a year before I finally found the surgeon I had confidence in to perform my surgery. At that point my focus was on choosing the right surgeon, but what I found was a truly supportive team as well as a fantastic surgeon.
I needed to have an exchange of breast implants for safety reasons and a breast uplift. From the very first moment I telephoned Reflect Clinic and spoke to Jayne, the Practice Manager, I felt that she and the team had my best interests at
heart. Mr Lambe is a very experienced,
highly skilled surgeon. He is very honest and straight forward in his approach and he made me feel confident that he would do his absolute best for me. My anaesthetist, Patrick Waits, was approachable and reassuring. Jayne and Mr Lambe have made me feel safe and cared for throughout my journey with Reflect. I am now three months post op. The results surpass my expectations and I would unreservedly recommend this team to anyone who is considering this type of surgery. I don't live in the Manchester area but the journeys I have made have been well worth it. Thanks to everyone at Reflect for all your care and support. I am so pleased I made the decision to have my surgery with you. You are an amazing team!

April 30, 2026
Unprompted review
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Reply from Reflect Clinic

Hello Rachel
Thank you so much for such a thoughtful and heartfelt review. Reading your kind words truly means so much to all of us at Reflect Clinic.

We understand what a big decision this surgery was for you and how much time and research went into choosing the right surgeon and team, so we’re incredibly honoured that you placed your trust in Mr Lambe and all of us here at Reflect.

It’s wonderful to hear that you felt safe, supported and genuinely cared for throughout your journey. Mr Lambe, Patrick and the whole team are so passionate about giving every patient honest advice, reassurance and the very best care possible, so your comments will mean a great deal to everyone involved.

Hearing that your results have surpassed your expectations at three months post op is just fantastic and we’re absolutely delighted for you.

Thank you as well for your lovely words about me personally, it has been such a pleasure getting to know you and supporting you throughout the process. The fact that you travelled such a distance to see us makes your recommendation even more special and we’re so pleased the journeys were worthwhile.

Wishing you continued happiness and confidence with your results and thank you again for choosing Reflect Clinic.

Kindest regards
Jaynie
Clinic Manager at Reflect

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