Paper work and on-line submissions seemed to be to today's standard. Note I'm 72 and completed all on my own. At some point disclosure of fees should become evident. Thank you for all the follow-up,... See more
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What a pathetic service you guys have, sending email form every three days while going thru email process, there is no option to submit form in your submission form. I sent email 4 times asking to... See more
Make sure you have all the information at hand ie boarding passes booking number and your id then fill everything in the rest is plane sailing
You guys are really doing a great job I enjoyed my flight with Refly I would also want others too to try out the company I love my experience with you guys keep it up
Company details
Written by the company
Flight delayed, cancelled, or missed a connection? You could be entitled to up to €600 per passenger under EU law. Refly is your trusted partner for flight compensation. We make the process simple, fast, and stress-free. Our team checks your eligibility, handles the paperwork, and manages the entire claim on your behalf — including legal action if necessary. With our no win, no fee policy, you only pay if we successfully recover your compensation. No upfront costs. Our legal experts deal directly with the airlines, so you don’t have to. From delays and cancellations to missed connections and denied boarding, we fight to ensure you receive the compensation you deserve. Simple process. Professional support. Real results.
Contact info
United Kingdom
- info@refly.org
- refly.org
3.5
Average
782 reviews
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It was great i did not know i could… se that greatness
It was great i did not know i could recive that much of an help
April 14, 2026
The question-and-answer process is very quick
The question-and-answer process is very quick and to the point.
April 14, 2026
It was hard to upload my passport photo…
It was hard to upload my passport photo and flight ticket. I don't know if I will get compensated but I truly hope so! The flight was a nightmare!
April 14, 2026
At the time of making the claim I…
At the time of making the claim I realised that the airline app don’t keep records of my travel history and I was unable to retrieve my boarding pass and electronic ticket. But I had a picture of the claim I made for my damaged baggage which I used to Enable me to continue with my application. But after sometime they wrote back to me asking for the same things which I can’t provide too bad I have to forget the whole process 🥲
April 14, 2026
Too many mails, always asking the same
I do not know how many times I got your mails, I filled in the necessary information. But the mails kept coming, always asking the same info.
Why does it take so long to get our refund?
April 14, 2026
Scam..!!! Avoid at all cost.
Scam. Don’t use this company.I have applied and i never got any reply. When i checked it seems they are taking money and not giving to the customers. Avoid at all cost.
December 19, 2025
Unprompted review
I did not get any response after I…
I did not get any response after I provide everything, its been 2 months and I think you got the refund but you did not give it to me.
So I think this is absolutely scam
March 12, 2026
Change of flight delayed 3days
The ITA airlines did not want to compensate me for the delay of flight. Hopefully Refly will be able to help me with this situation and get me some compensation.
April 13, 2026
You guys are keep on asking to update…
You guys are keep on asking to update details on link but there nothing to update on that and when i reply same on the email then no response from anyone. No proper support and communication
April 10, 2026
Refly is a clean
Refly is a clean, user-friendly tool that makes workflows faster and more efficient. It balances simplicity with useful features, delivering a smooth and reliable experience. While there’s minor room for improvement, it’s overall a solid choice for boosting productivity.
April 12, 2026
Avoid this company
Avoid this company – they withhold client funds.
I used ReFly to claim flight delay compensation (€600 per passenger, total €1,200). The airline (Turkish Airlines) approved and paid the compensation.
ReFly confirmed:
Claim accepted
Funds processed
Payment would take 6–8 weeks
I provided full bank details in December 2025.
Now it is April 2026 – more than 3 months later – and I still have NOT received my money.
Instead of paying, they:
Repeatedly asked for the same information again
Sent generic “finance processing” replies
Ignored clear questions about payment date
This is unacceptable. The airline has already paid, yet ReFly is holding the funds.
I have now escalated this legally via EU procedures.
Be very careful – they may get your compensation, but not transfer it to you.
January 3, 2026
Unprompted review
I had a fantastic Exceptional Service and Fast Responsesexperience with…
I had a fantastic experience with ReFly. The platform is extremely user-friendly, and their support team responds quickly to any questions. Everything was smooth, from start to finish, and I appreciated the transparency and professionalism throughout the process. I highly recommend ReFly to anyone looking for reliable and efficient services.
April 12, 2026
Well done.Am still for your reply
Well done.Am still for your reply. Thanks very much
Thanks for Co Operation
March 29, 2026
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