Victor was incredibly responsive and kept me informed on everything he did, resolutions, and possible follow up if needed. He fit us in quickly, showed up on time, and was able to address our issue A... See more
Company replied
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See what reviewers are saying
My old refrigerator broke down at the worst possible time, and I needed to find someone quickly who could get it back up and running. Sub-Zero Service responded quickly, and a technician arrived the... See more
Company replied
Again, great service as always. Victor is the best - he responds quickly to set up an appt., stays in touch re: the ETA and is professional, knowledgeable, trustworthy, kind and considerate. If... See more
Company replied
I just ordered a single fridge light bulb, including tax and shipping it cost $62..! I understand Amazon sells it for $19, but they are counterfeit per comments in Amazon. Why such a high price for a... See more
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Company details
Written by the company
AERIA Refrigeration repairs high-end built-in refrigeration in Southern California — Coachella Valley, Palm Desert, Conejo Valley, Calabasas and Malibu. We are the same independent repair business that operated as Sub-Zero Repair: same technician, same phone number, new name. The reviews on this profile were written by customers we served under that name. Our work is limited to refrigeration. Built-in and integrated refrigerators, freezer columns, ice makers, wine storage units and undercounter refrigeration: diagnosis, sealed-system repair, electronic controls, evaporator and condenser work, door and gasket alignment. We do not service cooking or laundry appliances. Some older reviews here concern replacement parts shipped under our previous name. We no longer sell parts online. Our work today is in-home refrigeration repair only. A diagnostic visit is $145. The technician arrives with a stocked van, explains what failed and why, and gives a written price before any repair begins. If a unit is not worth repairing, we say so. We are an independent repair company. We are not affiliated with, authorized by, or endorsed by Sub-Zero Group, Inc. or any other manufacturer. Brand names are used only to describe the equipment we service. Hours: Monday to Friday. Weekend and holiday visits by arrangement.
Contact info
4.3
Excellent
36 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great communication!
Great communication!
On time!
Excellent service!!!
November 1, 2024
Unprompted review
Reply from AERIA Refrigeration
Thank you, Liz, for your review.
Clear communication, punctual service, and quality workmanship are the foundation of every service call we perform. We’re delighted to hear that your experience reflected those values.
Thank you for choosing us, and we look forward to helping whenever you need us in the future.
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Overseas Purchase Order
Viktor responded to my enquiry efficiently and quickly and was very thorough in ensuring my order was correct, and putting my mind at rest, prior to dispatch. Dispatch and payment were seamless, and the product arrived quickly - overall very impressed with the service I received.
September 17, 2024
Unprompted review
Reply from AERIA Refrigeration
Thank you so much for your kind feedback!
We are very happy to hear that your international order experience went smoothly and that Viktor was able to assist you thoroughly throughout the process. Ensuring compatibility and providing clear communication before shipment is very important to us, especially for overseas orders.
We truly appreciate your trust and support, and we are delighted that the product arrived quickly and that you were satisfied with the service provided.
Thank you again for choosing us!
Victor was fantastic
Victor was fantastic. He managed to completely install all the parts to my 43 year old Sub Zero refrigerator/freezer so that I have a like new Sub Zero. He arrived at 1:00 and worked straight through to 7:00pm. I am very happy with the results and highly recommend Victor.
September 14, 2024
Unprompted review
Reply from AERIA Refrigeration
Thank you so much for your wonderful review! We are very happy that Victor was able to restore your 43 year old Sub-Zero to like-new condition. We pride ourselves on the professionalism and diligence of our staff, and we are pleased to hear that Victor performed to a high standard. Your trust and recommendation means a great deal to us. If you have any questions or need further assistance, we are always here to help!
Best service ever
After reading his 5-star reviews, I called Victor to repair an older, custom sub-zero unit. He went above and beyond our expectations. It is like new again. The best appliance service we have ever experienced!
August 24, 2024
Unprompted review
Reply from AERIA Refrigeration
Dear Denis Waitley,
Thank you for choosing our company to repair your Sub-Zero. We are thrilled to hear that you are satisfied with our service and that your appliance is working like new again. We always strive to provide the highest quality service, and we’re glad we could exceed your expectations.
If you need any assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
Victor
Victor is a superb technician
Victor is a superb technician, we were very happy with the service.
August 9, 2024
Unprompted review
Reply from AERIA Refrigeration
Dear David,
Thank you for your positive feedback! We’re delighted to hear that you were happy with the service Victor provided. He truly is an outstanding technician, and we’re glad that his expertise met your expectations.
Should you need any further assistance, please feel free to reach out. We’re here to help!
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Victor is your man!
Victor was wonderful. He diagnosed our problem, and came on a Saturday to help us. He ordered parts and came back within a few days and repaired our Sub Zero like new. If you need help with your Sub Zero, Victor is the man to call. He is also very kind, thoughtful, and reliable!
August 8, 2024
Unprompted review
Reply from AERIA Refrigeration
Dear Karen,
Thank you so much for your kind words! We’re thrilled to hear that Victor was able to diagnose and repair your Sub-Zero to your satisfaction. We’re proud to have him on our team, and it’s great to know that his dedication and reliability made a positive impact on your experience.
If you ever need any assistance in the future, please don’t hesitate to reach out. We’re always here to help!
STUCK WITH IT TILL FIXED.
It took a couple of visits, but Victor stayed with until fixed and working.
April 23, 2024
Unprompted review
Reply from AERIA Refrigeration
Susan, thank you so much for your kind words and for your patience throughout the process.
We truly appreciate your recognition of our dedication and persistence in getting everything fully resolved and working properly. Your feedback means a lot to our team.
Thank you again for choosing us!
Best service & experience
Again, great service as always. Victor is the best - he responds quickly to set up an appt., stays in touch re: the ETA and is professional, knowledgeable, trustworthy, kind and considerate.
If a part is very costly, his advice is to consider alternative options rather than paying the higher cost on an older model.
We highly recommended him and were fortunate to have found him when we started with his services in 2023.
April 18, 2024
Unprompted review
Reply from AERIA Refrigeration
Christina, thank you so much for your continued trust and support over the years.
We truly appreciate your thoughtful feedback and are very happy to hear about your positive experiences with us. Providing honest recommendations, clear communication, and reliable service is always our priority.
Thank you again for your loyalty and for recommending us — it truly means a lot to our team.
Knowledgeable
Knowledgeable, explained the problem, incredibly fast and great service. We will absolutely use Victor for our ongoing maintenance needs.
April 5, 2024
Unprompted review
Reply from AERIA Refrigeration
Thank you so much for your kind words and support!
We truly appreciate your feedback and are very happy to hear that you had a positive experience with our service team. Providing fast, knowledgeable, and reliable service is always our goal.
We look forward to assisting you with any future maintenance or service needs. Thank you again for your trust!
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Excelent service
Excelent service. Technician was courteous and punctual. Recommend!
March 27, 2024
Unprompted review
Reply from AERIA Refrigeration
Jolie, thank you so much for your wonderful feedback!
We are very happy to hear that you had an excellent experience and that our technician was courteous and punctual. Your recommendation truly means a lot to our team.
Thank you again for your trust and support!
victor is the best repair person I have…
victor is the best repair person I have ever used . The bids and repairs are over and above my past experiences.
February 29, 2024
Unprompted review
Reply from AERIA Refrigeration
Thanks Cindy. 🙏🏻
Victor knows what he is doing!
Victor is very courteous, knowledgeable about SubZeros and competent in his trade. He has excellent personal relation skills with his clients. A pleasure to work with.
February 22, 2024
Unprompted review
Reply from AERIA Refrigeration
Thank you for your kind words, Jo! We’re thrilled to hear you had a positive experience with Victor. Our team always strives to deliver top-notch service with a personal touch. Looking forward to assisting you again!
Reply from AERIA Refrigeration
Thank you Karen!
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For those looking for a specialized service.
I thought my refrigerator was finished when it stopped turning on or responding to buttons. I was about to give up and buy a new one, but then I found Sub-Zero Service & Repair. The technician arrived on time and was polite and attentive. He was able to diagnose the problem quickly and offered a fair estimate. I was so impressed with their competence and efficiency, and the fact that they were able to save me from having to spend a lot of money on a new refrigerator.
I highly recommend these guys to anyone who needs reliable and affordable appliance repair services. Thanks again for your help!
November 16, 2023
Unprompted review
Reply from AERIA Refrigeration
Thanks Joe, reviews like yours are motivating to improve. Thank you for trusting us to repair your Sub Zero.
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