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Company details

  1. Office Furniture Store

Written by the company

We specialise in getting you comfortable in your workplace. With our carefully curated collection of ergonomic seating, you get access to refurbished classics and modern designs at unbeatable value.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

What can I say the chair I received was…

What can I say the chair I received was exceptional, for being refurbished it was like new and for the price they retail at new it was a fantastic deal and straight forward ordering process.

I bought it for my wife as a gift and she is over the moon with the quality and comfort the chair gives. The delivery was speeding and without fault. I would easily use this company again am highly recommend to anybody, you won’t be disappointed.

April 7, 2026
Rated 4 out of 5 stars

The order for my refurbished Aeron…

The order for my refurbished Aeron chair was processed quickly and the delivery was prompt and went off without a hitch. The chair came well packed, with easy assembly instructions and was well refurbished.

April 7, 2026
Rated 5 out of 5 stars

Very happy!

Really happy with my new office chair. Good quality product that arrived very quickly.

March 6, 2026
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Rated 2 out of 5 stars

I guess I will have to finish the job myself.

I appreciate that this is not a new chair and fully expected there to be some signs of previous use. However it is described as refurbished. This I would disagree with. The general condition of the chair is fair with a couple on minor snags in the material. The chair has been cleaned but is left with a slimy feel from the remaining residue. That's as far as the refurb has gone as far as I can tell.
The big disappointment and what has left me to leave a negative review is that the arms are loose and flappy. The whole chair feels a bit loose and flappy to be honest. The elbow pads have an exceptional amount of play in them. The mechanism is clearly worn and sprung washers are broken and missing. The arms that they are mounted on don't clamp tightly to the back frame so the arms drop over time during use.

The chair itself is very comfortable so I have decided to keep it and just fix it up myself.

October 5, 2025
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Reply from Refurne

Hi,

Thank you for sharing your feedback. We’re sorry to hear that you weren’t completely satisfied with your purchase.

Each chair is thoroughly inspected and tested before dispatch to ensure it meets our refurbishment standards, and there were no snags or defects in the mesh at the time of shipping. The slight residue you mentioned is from a light application of WD-40, which we use to ensure all moving parts function smoothly.

The armrests can be tightened by rotating the adjustment wheel located underneath — it appears this may not have been adjusted, which would explain the looseness you described.

We’ve reached out to you directly to offer assistance and help resolve the matter, but unfortunately haven’t received a response. Please do get back in touch at if you’d like us to guide you through the adjustments or provide further support.

Kind regards,
Daniel
Refurne

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Rated 5 out of 5 stars

Herman Miller Aeron

The Herman Miller Aeron arrived within a few days of placing the order. It was in great condition and took less than half an hour to assemble.

A great buy for the price......

July 7, 2025
Rated 5 out of 5 stars

Arrived promptly & excellent condition

Chair arrived in good time, and is in excellent condition.
Since submitting my initial review, Refurne have made improvements to the contact details of their website, to make contacting them much easier (not that I had to).

May 14, 2025
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