Regal Pawtraits Reviews 

162
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

i am getting constant e mails to review my experience. Payed for VIP or expedited order got lost had to buy alternative x mas gifts, showed up amonth and a half later. Im sure theres a lot of companys... See more

Company replied

Rated 5 out of 5 stars

Fast service, accurate results, fast shipping. A little bummed out that the new canvas frames are substantially thinner than the old canvas frames, but it is what it is.

Rated 5 out of 5 stars

Amazing product and top notch customer service. Definitely plan ahead for gifts - my first order came and was unfortunately the wrong print. However, quickly got in touch with owner on Instagram for a... See more

Rated 5 out of 5 stars

I would definitely order again and would recommend Regal Pawtraits to anyone looking for a unique personal gift. I ordered a portrait of our family dog as a gift for my mom. Molly was a member of... See more

Company details

  1. Gift Shop

Written by the company

Regal Pawtraits creates regal renaissance-style oil portraits featuring pets and humans while raising awareness for homeless pets.  Sustainably Made with Our Partners in USA, Australia, United Kingdom, and New Zealand.


Contact info

3.9

Great

TrustScore 4 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(162)

20 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Commemorative Gesture

I ordered a portrait for a co-worker who had to make the awful decision to put her dog down after years of companionship. I recalled a friend had done the same for his co-worker and thought it would be a wonderful commemorative gesture. I asked my co-worker to share some photos of her dog and The Regal Pawtraits Team was kind enough to look at them ahead of time to determine whether a portrait could be made. Due to the circumstances surrounding the commission of the portrait I was reluctant to ask my co-worker for feedback about it, but she recently offered that she loves it so much, has it prominently placed in her home, and that it brings her a sense of solace. Thank you so much to this team for that.

November 6, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Regal paw prints good experience and top quality print

Firstly let me express that there are folk that don’t believe that this company is real. Let me say that it is and my print arrived and is amazing.

Initially I had a problem with email communication so I messaged on Facebook and I hit a response from there onwards. My emails were going in junk email box but you are able to communicate via Facebook messenger.

I had a issue with my delivery for whatever reason however Regal Pawtraits made every effort to resolve my issues. Unclear how and why there was and issue with ROYAL MAIL but there was and Regal attempted to resolve these issues and made a big effort to do so.

Overall the experience was positive and my print is amazing I highly recommend this company and their work is amazing. Buy with confidence and follow their socials for all updates.

October 22, 2021
Unprompted review
Rated 1 out of 5 stars

Horrible proofs...didn't look like a…

Horrible proofs...didn't look like a portrait at all...NO touch up was done for a realistic look. Then keep $40 of my monies when I requested a refund. Was not happy at all with PAWPRINTS!

September 25, 2021
Regal Pawtraits logo

Reply from Regal Pawtraits

Hi Raccine,

So sorry about the experience you had. Firstly, about the refund: I can confirm 100% of your order amount has been returned back to you. Please check your paypal / bank account to verify the same. If you have any doubts you can reach out to support@regalpawtraits.com, but I can confirm all the order amount has been refunded as Iam writing this reply.

The reason your portraits did not look as good as the website is that the photos you submitted with your order were unusable, screenshots of extremly low quality (your face was barely visible) and did not follow our photo uploading guidlines.

We emailed you informing the same, you sent us new photos and unfortunately the new photos also did not follow our guidelines. But still, we tried to creat a best possible portrait based on the low quality photos provided to us. When it didnt work out, we cancelled and refunded your order as per request.

Raccine, we strive our best to provide utmost satisfaction to our clients and will use this as a learning experience in educating our clients more thoroughly on the image uploading guidlines so that situations like these do not arise.

Best Regards
Sofia

Advertisement
Advertisement
Rated 5 out of 5 stars

Absolutely hands down the best!

Could not have been happier with how the print turned out! My folks were incredibly impressed!

July 1, 2021
Regal Pawtraits logo

Reply from Regal Pawtraits

We are glad your folks loved their portrait David! Thank You for trusting us with your masterpiece :)

Advertisement
Rated 5 out of 5 stars

I absolutely loved my portraits.

I absolutely loved my portraits. I gave them as gifts to my loved ones and they each cried. It made me happy and complete.

June 25, 2021
Regal Pawtraits logo

Reply from Regal Pawtraits

Thank you for the wonderful review Dairon! So glad your loved ones were pleased :)

Rated 5 out of 5 stars

The portrait was exquisite

The portrait was exquisite! I wish there had been more background around the subject, but maybe I should have bought a bigger size. At any rate, it was beautiful.

April 21, 2021
Regal Pawtraits logo

Reply from Regal Pawtraits

Thank you for the wonderful review Chris! Glad you loved the portrait of your dog :)

Rated 3 out of 5 stars

I thought I had requested a larger…

I thought I had requested a larger picture and was disappointed in the size. Other than that, it was cute.

April 21, 2021
Regal Pawtraits logo

Reply from Regal Pawtraits

We are glad you loved the portrait Lauren and thanks for the feedback! The family portrait you commissioned can indeed look small in an 8x10" portrait since there are so many characters and very limited space. Iam updating our product pages now, incorporating your feedback to avoid such confusions in the future.

Rated 5 out of 5 stars

Thank you very much to the team

Thank you very much to the team! It was an interesting experience! Everything was done very quickly! I was very pleased. It was heard and done with great attention. I will definitely order more!

April 21, 2021
Regal Pawtraits logo

Reply from Regal Pawtraits

Your Welcome Natasha! We had fun making your masterpiece and are looking forward to making more :)

Advertisement
Rated 5 out of 5 stars

Great customer service! Even better product!

The customer service has been excellent. I reached out because initially there wasn’t a product for a male owner and a female pet, but they not only helped me get it ordered, but added it as an official product! They responded quickly, sent a preview of what the finished product would look like, and the product arrived quickly. It’s super high quality and I know my dad will love it.

May 29, 2020
Unprompted review
Regal Pawtraits logo

Reply from Regal Pawtraits

Appreciate your feedback Aislyn, and Iam pleased to share your dad's design is one of our bestsellers now. Thank you for the suggestion!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look