Regal Dubai Travel Agency Reviews 66

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making the visa application process smooth and stress-free. Many people highlight the efficiency of the service, noting that visas were processed quickly and often faster than expected. Consumers frequently mention feeling confident and well-guided throughout their journey, appreciating the clear communication and support provided. However, some customers also noted issues with customer service and response times. A few people experienced delays, a lack of clear communication regarding required documents, and felt that their concerns were not adequately addressed. Some reviewers were not happy with the initial guidance provided, leading to confusion and wasted time.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the fast and efficient service, with... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the helpfulness, responsiveness, and... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise specific agents like... See more

Response time

People report ambiguous experiences with response time. While some customers praise prompt replies, fast... See more

Based on these reviews

Rated 5 out of 5 stars

Danish did an extraordinary job getting urgent VISA approved in less than a day. Despite ongoing travel chaos in UAE and specifically Dubai. Looking forward to using their services again, many t... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Regal travel agency. The visa process was smooth, fast, and completely hassle-free. A special thanks to Sohail, who was extremely professional, responsive, and helpf... See more

Company replied

Rated 5 out of 5 stars

I recently used Regal Dubai Travel Agency to get my UAE tourist visa and had a fantastic experience. Numan was super helpful and made the whole process quick and hassle-free! He was both profession... See more

Company replied

Rated 5 out of 5 stars

Very supportive, cooperative and very helpful through out my journey with Regal Tours especially Mr. Sohail, he helped me a lot to prepare my Italy Family Visit Visa file and provided me all suppor... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Regal Tours is the UAE's most trusted, UAE government-approved travel agency. Regal has been successfully providing visa services since 2013, with more than 1.3 million+ happy and satisfied clients worldwide. We offer a full range of visa and travel solutions for travelers, and we offer customized tour packages too. Our services include UAE and international visit visas, holiday packages, hotel bookings, flight tickets, and visa stamping support. Our visa services are quick, smooth, hassle-free, and completed. We make the travelers ready for the trip. As a travel agency officially registered with the UAE government, Dubai Tourism, and Immigration, we work closely with embassies, consulates, and government authorities to ensure fast, approved, and stress-free visa services for travelers from around the world. When travelers apply for their visa with Regal Tours, they don't need to worry about anything - our expert visa team will manage everything for them. From visa application submission to approval, our friendly visa team will assist you all the time, and we are available whenever you need us. As well as, we assist travelers with their flight bookings, hotels, and customize group tour packages.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

66 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service

Excellent service, the staff are incredibly helpful and responsive. Got my KSA visa in just 2 days. Thank you very much Regal Travels and team.

March 2, 2026
Unprompted review
Regal Dubai Travel Agency logo

Reply from Regal Dubai Travel Agency

Dear Shahid,

Thank you so much for your kind feedback and for taking the time to share your experience with us.
We’re truly delighted to hear that our team at Regal Dubai Travel Agency could assist you promptly and help you receive your KSA visa within just 2 days.

Your appreciation for our helpful and responsive staff means a lot to us. We always strive to provide fast, reliable, and professional visa services to ensure every client enjoys a smooth and stress-free experience.

We sincerely appreciate your trust and look forward to assisting you again with your future travel and visa requirements. ✈️

Warm regards,
The Regal Dubai Travel Agency Team

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Rated 5 out of 5 stars

World Class Service!

Danish did an extraordinary job getting urgent VISA approved in less than a day. Despite ongoing travel chaos in UAE and specifically Dubai.

Looking forward to using their services again, many times over.

Regards

March 1, 2026
Unprompted review
Regal Dubai Travel Agency logo

Reply from Regal Dubai Travel Agency

Dear,

Thank you for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that Danish was able to assist you efficiently and secure your urgent visa approval within such a short time, especially during the travel challenges in the UAE and Dubai. Your kind words mean a great deal to our team.

Thank you for trusting Regal Tours and Travels Agency. We look forward to serving you again many times in the future.

Warm regards,
Regal Tours and Travels Agency Team

Rated 5 out of 5 stars

Knowledgably experts are working…

Knowledgably experts are working there.
I would like to thanks Numan for his proper professionalism and good attitude shown during my visa process.
You can trust this TA.

January 12, 2026
Unprompted review
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Reply from Regal Dubai Travel Agency

Dear George,

Thank you very much for your kind and thoughtful feedback. We truly appreciate you taking the time to share your experience with us.

We are happy to know that our knowledgeable experts met your expectations. Your special appreciation for Numan means a lot to us. We are proud of his professionalism and positive attitude during your visa process.

Thank you for trusting Regal Tours. We look forward to supporting you again with your future visa and travel requirements.

Warm regards,
Regal Tours and Travels Agency Team

Rated 5 out of 5 stars

Reliable service

Prompt and reliable service from Sahil. Promised to get Saudi visit visa in 3 days but got it the very next day.

January 13, 2026
Unprompted review
Regal Dubai Travel Agency logo

Reply from Regal Dubai Travel Agency

Dear Sir/Ma'am,

Thank you very much for taking the time to share your experience with us. We truly appreciate your kind words and trust in our service.

We are glad to know that you received your Saudi visit visa earlier than expected and that Sahil was able to support you with prompt and reliable assistance. Your satisfaction is very important to us, and feedback like yours motivates our team to continue delivering fast and professional visa services.

Thank you for choosing Regal Tours. We will be happy to assist you again whenever you need a visa or travel support.

Warm regards,
Regal Tours and Travels Agency Team

Rated 5 out of 5 stars

Regal Dubai Travel Agency made planning…

Regal Dubai Travel Agency made planning my trip so easy, the staff were really helpful and answered all my questions quickly. I felt confident that everything was being taken care of and my visa was processed much faster than I expected.

January 8, 2026
Unprompted review
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Reply from Regal Dubai Travel Agency

Dear Deen,

Thank you very much for taking the time to share your experience with Regal Dubai Travel Agency. We truly appreciate your kind words and trust in our services.

We are happy to know that our team made your trip planning easy and answered your questions quickly. It is always our goal to make our clients feel confident and well-supported throughout the visa process. We are especially glad that your visa was processed faster than you expected.

Your satisfaction means a lot to us, and your feedback encourages our team to continue providing reliable and professional visa services.

Thank you once again for choosing Regal Tours.

Warm regards,
Regal Tours and Travels Agency Team

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Rated 5 out of 5 stars

Visit Visa

I have been applied the Visit visa to UAE through Regal and get it with in 48 hours. Thanks to Mr.Sahil for given the guidelines and good clarity. Thanks to Regal.

November 1, 2025
Unprompted review
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Reply from Regal Dubai Travel Agency

Dear Pandiselvam,

Thank you sincerely for sharing your wonderful experience with us. 🌟
We’re truly delighted to hear that you received your UAE visit visa within just 48 hours through Regal Dubai Travel Agency. It’s great to know that Mr. Sahil’s clear guidance and professional support made the entire process easy and stress-free for you.

Your kind words and trust mean a lot to our team. We’re always committed to providing quick, transparent, and reliable visa services for all our valued clients.

We look forward to assisting you again with your future travel and visa needs. ✈️

Warm regards,
The Regal Dubai Travel Agency Team

Rated 5 out of 5 stars

Thanks Sahil for assisting with the…

Thanks Sahil for assisting with the Visa process, it was my first time dealing with regal travel agency, would say it was quick and excellent service overall. Have a good day!

October 14, 2025
Unprompted review
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Reply from Regal Dubai Travel Agency

Dear Pooja,

Thank you so much for your kind words and for trusting Regal Tours for your visa process. We’re so happy to know that your first experience with us was quick and excellent.

Sahil and our whole team truly appreciate your feedback — it means a lot to us. We’ll always be here to help you with your future visa or travel needs anytime you need our support.

With warm regards,
Regal Tours and Travels Agency Team

Rated 5 out of 5 stars

Reliable and good service

Reliable and good service, Mr. Ali was always responsive and did everything he could to get the visit visa as fast as possible

October 15, 2025
Unprompted review
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Reply from Regal Dubai Travel Agency

Dear Benji Smith,

Thank you so much for your kind review and trust in Regal Tours.

We’re truly happy to hear that Mr. Ali provided you with reliable and fast service. Our team always works with full care to make sure every visa application is handled quickly and smoothly for our clients.

Your appreciation means a lot to us, and we’ll continue to give you the best support for all your future travel and visa needs.

With warm regards,
Regal Tours and Travels Agency Team

Rated 5 out of 5 stars

Visa to Dubai so easy and fast

The process was very simple and fast! Mr. Ali made it so easy for me to get my visa to Dubai. I highly recommend Regal!!

October 10, 2025
Unprompted review
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Reply from Regal Dubai Travel Agency

Dear Nicola,

Thank you so much for your kind words and for sharing your experience with us.

We’re very happy to know that Mr. Ali made your Dubai visa process easy and fast. Our team always aims to make every client’s visa experience smooth, simple, and stress-free.

Your recommendation truly means a lot to us, and we deeply appreciate your trust in Regal Tours. We’ll always be here to help you with any future visa or travel needs.

With warm regards,
Regal Tours and Travels Agency Team

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Rated 5 out of 5 stars

Best visz processing company in UAE

First of all, I'll like to commend Sohail for the tremendous work he has been doing in securing tourist visas for my friends and business associates within 2 to 4 business days. This company is legitimate, and I highly recommend their services.

June 20, 2025
Unprompted review
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Reply from Regal Dubai Travel Agency

Dear Gideon,

Thank you so much for your kind and wonderful feedback.

We’re very happy to hear that you consider Regal Tours the best visa processing company in the UAE. It truly means a lot to us. We’re especially glad that Mr. Sohail was able to support you and your friends with fast and smooth tourist visa approvals within 2 to 4 business days.

Your trust in our service and recommendation gives us great motivation to continue helping our clients with the same care and honesty every time.

We look forward to assisting you again whenever you need visa or travel help.

With warm regards,
Regal Tours and Travels Agency Team

Rated 5 out of 5 stars

Legit company

Visa got issued and processed in less than 2 weeks, thank you Mr Numan for your support.
Deposit refund was delayed, but was paid in full. Thank you for your service, I really appreciate

July 11, 2025
Unprompted review
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Reply from Regal Dubai Travel Agency

Dear Reviewer,

Thank you for your feedback.

We have thoroughly checked our records for the past six months and could not find any client registered under the name "Lofty Gvng."

This makes it difficult for us to verify the details of your case.

We want to make it clear that Regal Tours has been providing visa services to tens of thousands of clients every month, and we have never withheld any legitimate deposit refund.

If you are a genuine customer, we are committed to resolving your issue immediately.

Please contact us directly today via:
Email: info@regaluae.com
📞 Call or WhatsApp: +971 50 847 4794

If your concern is valid, we will ensure your refund is processed within 24 hours.

Your satisfaction is important to us, and we would appreciate the opportunity to verify and resolve this matter properly.

Thank you for your cooperation,
Regal Tours Management

Rated 5 out of 5 stars

They guided us through every step

They guided us through every step — from document preparation to final submission. Their team was always available to answer our questions and ensured that all our paperwork met the required standards.

July 3, 2025
Unprompted review
Regal Dubai Travel Agency logo

Reply from Regal Dubai Travel Agency

Dear Premjith,

Thank you so much for your kind words and for trusting Regal Tours.

We’re truly happy to know that our team was able to guide you clearly through every step of your visa process. Helping with the documents and making sure everything is correct is something we always focus on, so your journey stays smooth and stress-free.

Your appreciation means a lot to us. We’ll always be here to support you with any visa or travel needs in the future.

With sincere thanks,
Regal Tours and Travels Agency Team

Rated 1 out of 5 stars

Would not recommend

Would not recommend, did not gather all the necessary requirements to apply for a Malaysian visit visa for Pakistani citizens living in US with permanent green card. They made me apply thru them in Malaysian embassy Lahore without being competent to find out the necessary details about the interview. At the end of the application come to find out that I have to go to Islamabad Pakistan to take an interview and within 5 days is the time limit for Malaysia evisa otherwise the application automatically rejects. Worked with Suhail mainly. They should have found out about these sensitive information before making me to apply for me and my two siblings, wasted around $800. They knew I couldn’t go to Islamabad for an interview when we were trying to apply for Dubai. They should have been extra careful about that and should have asked Malaysian embassy or consulate in Malaysia via email if any interview requirements will come in play later on, but they did not care to ask all that information beforehand. I would avoid this agency at all costs if you are from USA. People apply for evisa through travel agencies because they trust them that the information we don’t have they will find out and save us time and money, but they failed to do that, can’t rely on that agency at all, I would give a 0 star if I could

June 13, 2025
Unprompted review
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Reply from Regal Dubai Travel Agency

Dear Ma'am,

Thank you for your feedback.

We understand your concern and truly regret the inconvenience caused. Please allow us to explain the situation clearly:

1. About the Interview Request:
This was an eVisa application, and normally, once documents are submitted, the embassy directly processes and gives the visa decision. However, in your case, the embassy unexpectedly requested interviews for some applicants. This is not a standard requirement for Malaysia eVisas and was an exceptional situation that could not have been predicted at the time of application.


2. Documents and Applicants:
Among your family members, one visa was rejected earlier, and two were later called for interviews. The visa rejections were based solely on the embassy's internal evaluation, not due to incomplete documents from our side. We submitted everything as per procedure.


3. Embassy’s Final Authority:
The embassy has full control over decisions, and in special cases like this, they may ask for interviews or additional documents—even after submission. We have no way to know this in advance unless it’s a part of the published guidelines, which in this case, it wasn’t.


4. Efforts from Our Side:
We followed all normal procedures and even submitted affidavits and additional documentation at no extra charge to support your case. We never relied only on the supplier and took full initiative to complete and submit all required forms.


5. About the Review:
While we completely respect your right to share feedback, we kindly request if you can consider updating or removing the review, as it may give the impression that we were careless, which is not the case. We acted based on all available information at every step and kept you updated whenever anything new came up.



We remain fully committed to supporting you and deeply value your trust in our agency.

Your team at Regal Dubai Travel Agency

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Rated 5 out of 5 stars

I definitely recommend it

I really did not expect my visa to be accepted. I would like to thank Mr. "DANISH" who took care of me. He always answered me whenever I wrote to him. He always responded to my messages patiently and politely. Thanks to the documents he prepared, my visa was approved. Thank you very much. I will always handle my visa matters with them 🙏🏻

June 13, 2025
Unprompted review
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Reply from Regal Dubai Travel Agency

Dear Taspinar,

Thank you so much for your kind and thoughtful words.

We’re very happy to know that your visa got approved and that Danish was able to support you in every step. He is truly dedicated, and it means a lot to us to see his efforts helped you feel confident and well-guided.

Your trust in our team means everything, and we feel honored to be your choice for visa services. We’ll always be here whenever you need help again.

With warm regards,
Regal Tours and Travels Agency Team

Rated 5 out of 5 stars

Thank you so much Danish for your…


Thank you so much Danish for your excellent support and service in completing the recent work on time. We really appreciate your efforts in ensuring everything was finished as scheduled.

Your team has consistently proven to be reliable, and we greatly value your timely solutions whenever we encounter challenges. Thank you so much Danish and highly recommended this agency.

June 5, 2025
Unprompted review
Regal Dubai Travel Agency logo

Reply from Regal Dubai Travel Agency

Dear Swati,

Thank you so much for your kind words and for taking the time to share your experience with us.
We’re very happy to know that Danish was able to support you and complete everything on time. At Regal Tours, we always try our best to give fast, reliable, and smooth service. Your appreciation means a lot to our team.
Thank you once again for recommending us. We’ll always be here to help you with your future travel and visa needs.

Warm regards,
Regal Tours and Travels Agency Team

Rated 5 out of 5 stars

I recommend this Travel Agency

I recommend this Travel Agency. They helped me when I was stranded as my country agencies failed to render smooth support. Thank you so much Sohail.

Looking forward to using you again.

🇲🇼🇲🇼🇲🇼🇲🇼

May 23, 2025
Unprompted review
Regal Dubai Travel Agency logo

Reply from Regal Dubai Travel Agency

Dear Mtheto Sinjani,

Thank you so much for your kind words and for trusting Regal Tours.

We’re really happy that Sohail was able to help you when you needed support the most. Our team always works hard to ensure our customers feel safe and cared for, regardless of their origin.
It means a lot to us that you want to use our services again. We will always be here to help you with any visa or travel needs in the future.

Thank you again!
Regal Tours and Travels Agency Team

Rated 5 out of 5 stars

Regal travel agency in Dubai is a 5 star

Regal travel agency in Dubai is a professional agency to meet a people around the world, Each and every one is helpful they are working very hard , But I want to mention a person here who was guiding me is ‘Danish’ he is very professional guy good attitude, good character person ,he help me initially to get my visa done ,the visa process was smooth and fast, I will suggest my friends about regal agency if they are traveling around thank you

May 28, 2025
Unprompted review
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Reply from Regal Dubai Travel Agency

Dear Imran,

Thank you so much for your kind words and for sharing your experience with us!

We’re truly happy to know that you found our visa service professional, smooth, and fast. Danish will be very glad to hear your appreciation—he always does his best to support our clients with care and respect.

It means a lot to us that you would recommend Regal Tours to your friends. We’ll always be here to assist you and your loved ones with any travel or visa needs.

Warm regards,
Regal Tours and Travels Agency Team

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Rated 5 out of 5 stars

Amazing service!

Regal Dubai travel agency was very responsive, provided fast service, and were very friendly. I highly recommend their service!

May 22, 2025
Unprompted review
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Reply from Regal Dubai Travel Agency

Dear Pedro,

Thank you so much for your kind words!

We’re really happy to know that you had an amazing experience with Regal Dubai Travel Agency. Our team works hard to give fast, friendly, and reliable service, and it’s great to hear that you were satisfied.

We truly appreciate your recommendation and look forward to helping you again in the future!

Best regards,
Regal Tours and Travels Agency Team

Rated 5 out of 5 stars

On time no fuss

On time no fuss. Danish did a great job.

May 1, 2025
Unprompted review
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Reply from Regal Dubai Travel Agency

Dear Aniruddha,

Thank you so much for your kind feedback!

We’re really happy to hear that everything went smoothly and on time for you. Danish is very glad to know you appreciated his support—it means a lot to him and to all of us at Regal Tours.
We look forward to helping you again in the future!

Warm regards,
Regal Tours and Travels Agency Team

Rated 5 out of 5 stars

thank you Sohail

thank you Sohail , the service was rapid and efficient

May 12, 2025
Unprompted review
Regal Dubai Travel Agency logo

Reply from Regal Dubai Travel Agency

Dear,

Thank you so much for your kind words!
We’re very happy to know that you were pleased with our fast and efficient service. Sohail truly appreciates your thanks—it means a lot to him and our whole team.
We look forward to assisting you again whenever you need our help!

Warm regards,
Regal Tours and Travels Agency Team

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