Since moving into Solent Grange a number of issues have emerged. Primarily because of changes in the operational structure that is taking place by Regency. We have experienced the effect of th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the first moment of meeting the representative Belinda, we immediately felt at ease and were confident of the information presented. We saw four homes for sale and there was one in particular t... See more
Company replied
Belinda from day one of our journey to find our new home has been outstanding. We can't thank her enough for her guidance, professionalism and a great personality. We are so looking forward to this ne... See more
Company replied
My name is Antionette Grant, I reside on Reculver Court Herne Bay. I would like to commend one of the grounds staff by the name of Ross. He is helpful, friendly and accommodating and nothing is... See more
Company details
Written by the company
We redefine the art of modern living amidst the breathtaking landscapes of the United Kingdom. Whether you envisage yourself overlooking coastal vistas, nestled in the countryside, or within reach of cultural hubs, Regency Living offers a variety of enviable destinations to choose from.
Contact info
Solent Grange, New Lane, SO41 0UQ, Milford on Sea, Hampshire, United Kingdom
- 01590 462615
4.0
Great
11 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Since moving into Solent Grange a…
Since moving into Solent Grange a number of issues have emerged.
Primarily because of changes in the operational structure that is taking place by Regency. We have experienced the effect of this first hand.
However I would like to mention the following employees who through their support are now tackling these issues.
Richard Pointer site contact.
Sarah Customer care services
Olivia Borham
Belinda Cadwallader
Andy Operations
I have every confidence that these issues will be resolved!
May 22, 2026
Unprompted review
Reply from Regency Living - Solent Grange
Thank you for taking the time to leave your review.
We appreciate your honest feedback and acknowledge the concerns you have raised regarding the recent operational changes at Solent Grange. Change can understandably bring challenges, and we are grateful for your patience whilst these transitions continue.
It is especially pleasing to hear your kind comments regarding Richard, Sarah, Olivia, Belinda and Andy. We will ensure your feedback is shared with them all, as we know they will greatly appreciate the recognition for their continued support and efforts in assisting residents.
We are encouraged to hear that you have confidence in the issues being resolved and remain committed to continuing to support residents across the park.
Kind regards,
Regency Living
Advertisement
We have many issues with Regency Living…
We have many issues with Regency Living at this moment.
This stems from poor communication, poor management of the Solent Grange site , site not well maintained, promises broken.
Unfortunately at this time the list goes on.
I hope it improves, but I feel unless the attitude of the company changes I don't hold out much hope.
May 14, 2026
Unprompted review
Reply from Regency Living - Solent Grange
Thank you for taking the time to share your feedback. We are sorry to read that you feel disappointed with your experience at Solent Grange.
As we have not received any prior communication from you directly regarding the concerns raised, we feel it would be beneficial to arrange a meeting to better understand the issues you have experienced and discuss these with you in more detail.
We appreciate all resident feedback and remain committed to improving communication, park standards and the overall resident experience.
Please contact us directly so that we can arrange a convenient time to meet and discuss matters further customercare@regency-living.com
We were shown around by Sarah who was…
We were shown around by Sarah who was friendly, professional and incredibly knowledgeable. A beautifully landscaped setting and we were very impressed.
April 11, 2026
Unprompted review
Reply from Regency Living - Solent Grange
Thank you for taking the time to share your experience.
We’re delighted to hear that Sarah made such a positive impression—her friendly, professional approach and knowledge are exactly what we strive for across all of our teams. We’ll be sure to pass on your kind comments to her.
It’s also wonderful to hear that you were impressed with the landscaped setting. Creating and maintaining beautiful surroundings for our residents and visitors is something we take great pride in.
Thank you again for your feedback.
Kind regards,
Regency Living
From the first moment of meeting the…
From the first moment of meeting the representative Belinda, we immediately felt at ease and were confident of the information presented. We saw four homes for sale and there was one in particular that caught our attention. It instantly felt homely thanks to Belinda’s keen attention to detail.
This led to us making an offer there and then and yesterday, having been guided through the purchasing documents (9 days later!) we took possession of the keys for our next beautiful home.
Thank you Belinda, you’re our star ✨
March 21, 2026
Unprompted review
Reply from Regency Living - Solent Grange
Thank you so much for your wonderful review.
We’re absolutely delighted to hear about your positive experience and that Belinda made you feel at ease from the very first meeting. Her attention to detail and dedication to helping customers find the right home truly makes a difference, so it’s fantastic to see this reflected in your journey.
Congratulations on your new home – we’re so pleased everything came together so quickly for you! We’re sure you’ll be very happy there and wish you many wonderful years ahead.
Belinda will be thrilled to read your kind words – thank you again for sharing your experience.
Regency Living
Belinda from day one of our journey to find our new home has been outstanding. We can't thank her enough for her guidance, professionalism and a great personality. We are so looking forward to this new adventure.
March 31, 2026
Unprompted review
Reply from Regency Living - Solent Grange
We’re thrilled to hear that Belinda has been such a positive part of your journey in finding your new home. Her guidance, professionalism, and warm approach are exactly what we strive to provide, so it’s wonderful to see this recognised.
It’s an exciting time, and we’re delighted to have been part of the start of your new adventure. We wish you many happy years ahead in your new home.
Advertisement
Moving into Regency Park Home
We have eventually moved into a fantastic Regency Park Home after living in our previous home for 39 years. This is now our retirement residence and thankfully we have received lots of assistance from Regency Homes to make the transition easier.
This assistance has been provided by Olivia Borham, Belinda Cadwallader both of whom we found nothing was too much trouble in helping us achieve this successful move.
February 25, 2026
Unprompted review
Reply from Regency Living - Solent Grange
Thank you so much for your wonderful review.
We are absolutely delighted to hear that you are now happily settled into your fantastic new Regency Park home after 39 years in your previous property — what a big and meaningful move! Knowing that this is your retirement residence makes it even more special, and we’re so pleased we could support you during such an important transition.
Olivia Borham and Belinda Cadwallader will be thrilled to hear your kind words. We’re very proud of the care and dedication they show our homeowners, and it’s lovely to know you felt that nothing was too much trouble.
On behalf of everyone at Regency Homes, thank you for placing your trust in us. We wish you many happy, comfortable years in your new home.
Moving home
David was very helpful throughout the whole process and reassured me that people were there to help ongoing
October 13, 2025
Unprompted review
Reply from Regency Living - Solent Grange
Thank you for your kind feedback. We are very pleased to hear that David provided helpful guidance and reassurance throughout your purchase. It’s wonderful to know you felt supported every step of the way.
Solent Grange is in a great location…
Solent Grange is in a great location and we found David, the Sales Adviser extremely helpful. We were left to explore the home and park without any pressure and David also arranged for us to meet with a new resident who had experienced a similar journey to our own and who was happy to share the experience, which was positive. Aston at Spring, the part exchange company was also very helpful but in reality to achieve 100% part exchange is unlikely so not suitable for everyone. Unfortunately at this time we are not able to proceed; however, it’s a great site in a superb location so we will be keeping in touch. Thanks to all 🙏
August 15, 2025
Unprompted review
Reply from Regency Living - Solent Grange
Thank you for sharing your experience with us. We’re so pleased to hear that you enjoyed your visit to Solent Grange and found David so helpful. It’s wonderful that you had the opportunity to meet with one of our residents and hear their positive journey firsthand.
We completely understand your position regarding part exchange and appreciate your honest feedback. We’re delighted that you see the value in the location and community at Solent Grange, and we’ll be here whenever the timing feels right for you to take the next step.
Please don’t hesitate to get in touch if you’d like any further information or support in the future. We look forward to keeping in touch.
Miss Antionette Grant
My name is Antionette Grant, I reside on Reculver Court Herne Bay.
I would like to commend one of the grounds staff by the name of Ross.
He is helpful, friendly and accommodating and nothing is to much trouble for him.
He's keeping the grounds very tidy, weed free and he's constantly working and looking for jobs to do and he completes them.
He's very passionate about his work and is always looking for perfection and is very polite with all the residents.
He is an asset to Regency.
June 9, 2025
Unprompted review
Advertisement
So helpful.
Hi, just had to write this review about regency living as even though it’s not for us at the moment they have all been brilliant. Spoke to Aidan today and he was so helpful and most of all honest. Also David from Solent grange Milford for showing us around a few times and not being pushy in anyway, just so helpful and down to earth! Made me laugh too. Seriously though hope to deal with this company again in the future when right one comes along.
March 17, 2025
Unprompted review
Reply from Regency Living - Solent Grange
Thank you so much for your thoughtful review! We are delighted to hear that you had a positive experience
and that Aiden and David were able to assist you. We appreciate that Regency Living might not be the right fit for you at the moment, but we truly appreciate your feedback and hope to have the opportunity to meet you again when the timing is right.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.