Regional Finance Reviews 3,089

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 394 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and respectful communication, making them feel valued and cared for. Many highlight the exceptional customer service, noting that representatives go above and beyond to find solutions and explain processes clearly, often with a compassionate and understanding approach. The overall service is frequently described as easy, smooth, and efficient, with many appreciating the streamlined paperwork and quick process for obtaining loans. However, some people mentioned issues with payment processing, specifically regarding electronic checks taking days to clear and unexpected changes to loan terms. A few other people also felt that the company did not work with them when they faced financial difficulties, despite previous good payment history, and experienced rude customer service interactions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising their professionalism,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising representatives for being... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the ease and efficiency... See more

Payment

Customers consistently note ambiguous experiences with payment, with some finding payments reasonable and... See more

User experience

Customers had positive experiences with the user experience, often describing it as fast, easy, and smooth.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Regional finance has been really good. They’ve always managed to give the best customer service and naming one employee by the name of Jasmine Valdez. She handled my account with upmost respect and gr... See more

Company replied

Rated 5 out of 5 stars

REALLY DIDN'T INTERACT MUCH WITH THE MOODY OFFICE OTHER THAN TO TOUCH BASE AFTER CHECK CLEARED. WAS LOOKING AT LOANS BEFORE GETTING MESSAGE THAT A CHECK WAS COMING SO DIDN'T FINISH THAT LOAN AND WAITE... See more

Rated 5 out of 5 stars

My customer service rep Alexis was the best. She jumped right in to help with my problem and really cared about getting the best solution for me. Would recommend not only Regional Finance but specific... See more

Rated 5 out of 5 stars

I wasn’t thinking about getting a check in the mail. The check ended up being a prayer answered that I didn’t know I was going to need. A few weeks beforereceiving the check our son died unexpectedly.... See more


Company details

  1. Financial Institution

Written by the company

For over 30 years, we’ve been helping people get the money they need. We understand that everyone needs a little help now and then. We take the time to listen to your needs so that we can help you find the personal loan that is right for you. Our dedicated employees serve our customers from over 350 convenient locations in 19 states.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

No problems what so ever

No problems what so ever. Need a loan their quick to assist

December 22, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Evon, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Recommend anyone!

Taking out a loan helped me pay off a existing debt with a lower monthly payment! Fast and easy friendly atmosphere!

December 22, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Thank you, Cristina! We're so glad to hear that you had a positive experience.

Rated 5 out of 5 stars

Thank you all

Everyone was pleasant when I spoke with them especially the woman who helped me.they listen to what I had to say in a nonjudgemental way. Thank you all for your assistance.

December 10, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Hilliary, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

All I had to do is sign the check

All I had to do is sign the check, and it was done!!!

December 10, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Susan, thank you for your kind words. We're thrilled to hear that you had such a positive experience.

Rated 5 out of 5 stars

Deposited check in my bank account and…

Deposited check in my bank account and went to Regional office and set up knew payment plan. So simple so easy

December 17, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Thank you! We're so glad to hear that the loan process went smoothly for you.

Rated 5 out of 5 stars

Great experience

Great experience! Especially since it was unexpected! I had been thinking about doing a small loan to pay off a couple credit cards. I received the offer and had a deposit into my account all within 24 hours.
Received a welcome call from a very nice representative.
Everything was fantastic!
Thank you!

December 19, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Kassie, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Stepping out on Faith

The representative that helped me was very professional and straight to the point . Thank you for giving me a chance Vanessa Hinds , you are so professional

December 10, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Betty, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

The ease and convenience!!

The ease and convenience!!! I love that you guys have been able to help me out!!! I enjoy working with your company! Thank you

December 17, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Julie, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 1 out of 5 stars

Fraud

I don't appreciate the attempt to take out a life insurance policy on me that benefits you at my expense. On top of usury like interest rates and fees.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to do business with

Easy to do business with. Easy to make payments

December 30, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Thank you, Royce! We're so glad to hear that the loan process went smoothly for you.

Rated 5 out of 5 stars

They make the loan process so easy

They make the loan process so easy, and they are super nice ladies!

December 9, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Thank you, Michelle! We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

They were very pleasant to work with

They were very pleasant to work with, and very professional.

December 1, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Ed, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Oswaldo and Joanna were very helpful…

Oswaldo and Joanna were very helpful and made this whole process so easy and smooth. They were very welcoming and brought me snacks and water while the documents were going through. Very friendly and a fast process :) i definitely recommend.

December 26, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Malia, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Great people to work with

Great people to work with

December 10, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi D.G., thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

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