Good customer service and friendly staff members. The price is acceptable. Maintenance of the Gym is some what inadequate, ie: The TV never worked, broken equipment takes sometimes months or over a ye... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I use Regus offices often and the help at the front desk has always been very helpful and friendly. However, whenever I make a reservation I add my credit card # and receive an invoice marking 'paid'... See more
Company replied
The staff is great. Very friendly and helpful. The Office lacks a "vibe" We have been in various shared office spaces, and this one is very quiet. We are a creative team, and noticed that most tenants... See more
Company replied
I've been renting here for a little over a year now and I couldn't be happier. The building is perfectly located with a beautiful modern entryway that's always clean and welcoming. My office is bright... See more
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Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
United States
- regus.com
3.9
Great
22K reviews
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Reply from Regus
Hi Fazel Jamalzadeh, many thanks for your kind review! We’re glad you appreciated the professionalism and organisation, and we hope to welcome you again soon.
Reply from Regus
Hi John, many thanks for taking the time to leave us a positive review! We hope you visit us again soon.
I love Regus
I love Regus, especially the staff at the facility. Chris is helpful, always smiling and extremely helpful. The only reason I am not giving it a 5 star is corporate is not always honest. I signed a three year lease to keep my rent the same. In the tinest of print is a clause about annexing. Which allows them to amend the lease price yearly. Needless to say my rent has gone up for two consequent years . No purpose to signing a three year lease.
April 1, 2026
Reply from Regus
Hi Ira, thank you for your kind words about Chris and the team we’re really glad to hear you’ve had such a positive experience on site. We’re sorry to hear your concerns regarding lease terms and pricing changes and understand your frustration. Please raise a ticket via the Help section of your online account so our team can review this further and assist you directly.
Very clean and professional
Very clean and professional. We are very pleased with our choice to rent with Regus!
April 1, 2026
Reply from Regus
Hi Julie, thank you so much for your kind review. We’re delighted to hear you’re pleased with your choice and that you found the space clean and professional. We look forward to welcoming you again soon!
I use Regus locations all over SoCal
I use Regus locations all over SoCal, and they are always prompt, professional and provide excellent customer service ! ! !
April 1, 2026
Reply from Regus
Hi Dan, many thanks for your kind review! We’re delighted to hear you’ve had consistently great experiences across our locations and appreciate your positive feedback on the service. We hope to welcome you again soon!
Great staff and facilities.
April 1, 2026
Reply from Regus
Hi Saranjit Hothi, many thanks for your kind review! We’re delighted you enjoyed the staff and facilities, and we hope to welcome you again soon.
Great help at desk and easy to reserve…
Great help at desk and easy to reserve and pay for our quick meetings!!
March 16, 2026
Reply from Regus
Hi Beth Peterson, many thanks for your kind review! We’re delighted to hear you found the desk team helpful and the booking and payment process easy for your meetings. We hope to welcome you again soon!
Regus staff is helpful
Regus staff is helpful. I'd particularly stress the front desk team for being there and trying to help all matters come across when you use a hosted office.
Very happy to be a Regus customer.
April 1, 2026
Reply from Regus
Hi Filipe Dos Santos, many thanks for your kind review! We’re delighted to hear your positive feedback about the front desk team and their support with your hosted office needs. We’re very happy to have you as a customer and look forward to welcoming you again soon!
Reply from Regus
Hi Lee Gordon, many thanks for your kind review! We’re delighted to hear your positive feedback about the team at the Westport location, and we hope to welcome you again soon.
Customer service by Jerrica and Dennay…
Customer service by Jerrica and Dennay is always excellent. They are friendly, efficient and go the extra mile to solve problems,
April 1, 2026
Reply from Regus
Hi Ina Lavin, many thanks for your kind review! We’re delighted to hear your positive feedback about Jerrica and Dennay and their excellent, helpful service. We hope to welcome you again soon!
Good for the most part
Good for the most part. Not liking the “pay per” Conference Room piece (with a permanent office in a lease) because I have had permanent office in a collaborative space before and conference room was included if it was available. Other than that - it’s been a good experience.
April 1, 2026
Reply from Regus
Lou DiMuzio, thank you so much for your feedback! We’re glad to hear you’ve had a good overall experience and appreciate you sharing your thoughts on the conference room usage. Your comments are very helpful and will be shared with the relevant team for review. If you’d like us to look into this further or discuss it in more detail, please raise a ticket via the Help section of your online account so our team can assist you directly.
Reply from Regus
Hi Arjun, many thanks for taking the time to leave us a positive review! We hope you visit us again soon.
Great staff
April 1, 2026
Reply from Regus
Hi Sean Johnson, many thanks for your kind review! We’re delighted you’re happy with the staff and hope to welcome you again soon.
We had a fantastic time working with…
We had a fantastic time working with Regus! Fast and easy!
Thanks Millions Regus!
March 6, 2026
Reply from Regus
Hi Vanessa, many thanks for your kind review! We’re delighted to hear you had a fast and easy experience with Regus, and we hope to welcome you again soon.
STAY AWAY!
Customer service is non-existent, there are numerous hidden fees (even after the contract ends), and contracts come with no break clause. The auto-renewal process is an absolute nightmare, and they do everything possible to avoid returning your deposit. Resolving even the simplest issues takes months of persistent emailing, complaining, and raising tickets on their portal. Regus and its management team lack basic integrity, and their practices suggest a business more concerned with extracting value than delivering it. Dealing with them has been more stressful than actually running my business from their office space. I would not recommend them to anyone whatsoever.
March 31, 2026
Unprompted review
Reply from Regus
Hi Shaun,
I’m very sorry to hear of your disappointment. We have received great feedback about the quality of our service, and I apologise if you’ve experienced any inconvenience.
A signed agreement is a formal business commitment that should be ended at the agreed end date and cannot be cancelled mid-term. Please be advised that we only bill our customers according to their signed agreement.
Upon your agreement ended, you should log into your online account (myregus.com), select Account > Billing and payments > Deposit / Retainer balances, where a specific section for refund request is available. We will then confirm your payment date and amount.
Your refund will be processed 30 days after your agreement end date or request date (whichever is later). It’s an automated process. However, we ask you to go through some security steps as part of our fraud-prevention policy. We apologise if this takes longer than that as we may have received incorrect data.
I haven’t been able to identify your account. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)?
Best,
Lorraine Brule
Global Customer Service at Regus
Awesome
The office is in the perfect location, its the perfect size and the best price. Dee Dee has everything running extremely smoothly. Been a great experience so far.
April 1, 2026
Reply from Regus
Hi Eric, many thanks for your kind review! We’re delighted to hear you’re enjoying the location, space, and service from Dee Dee, and we hope to continue making your experience a great one.
I had a very disappointing experience…
I had a very disappointing experience with Regus due to misleading information during the sales process.
I clearly communicated that I needed a unique business address for my telehealth practice. Based on what was explained to me, I proceeded to sign up. However, after signing, I was informed that a unique suite or unit number required additional fees, and that mail handling fees were also separate—none of which were clearly disclosed upfront.
I requested cancellation within 24 hours and prior to the contract start date, yet I was told my agreement had been in effect for over three months, which is simply not true. My initial contact with Regus was on March 24, 2026, and I have been trying to resolve this since then.
Additionally, I received multiple inconsistent quotes for the same service when seeking clarification, which added to the confusion and lack of transparency.
At this point, I am still trying to get this resolved and would strongly caution others to get all terms in writing before signing. I hope Regus will review this situation and do the right thing by cancelling the agreement and issuing a refund.
March 24, 2026
Unprompted review
Reply from Regus
Hi, I'm sorry to hear of your dissatisfaction
We offer many different business solutions, and our sales teams are available to help you find the perfect fit for your specific needs.
From reading your comments, it seems there was a breakdown in communication somewhere along the way, and I apologise for this.
I'd like to help, but am unable to contact you as you've posted anonymously.
If you would like my support, please contact me directly with your Regus account details at Lorraine.brule@regus.com.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
Reply from Regus
Hi,
We’re sorry you had this experience and would love to help.
Please email me lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist as you have posted anonymously.
Best,
Lorraine Brule
Global Customer Service at Regus
Actually a decent place
Actually a decent place! Relaxing in the crossways cafe, just had the best Chilli con carne! The lady behind the counter at the cafe is very bubbly.
April 1, 2026
Unprompted review
Reply from Regus
Hi David Varley, thank you so much for your kind review! We’re delighted to hear you enjoyed the relaxed atmosphere and your experience in the café. We really appreciate your feedback and hope to welcome you again soon!
Reply from Regus
Hi Satish, many thanks for taking the time to leave us a positive review! We hope you visit us again soon.
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