Delivered at 11am on a weekday. The delivery was smooth. They send an email the night before where you can specify your delivery point on What3words which I presume massively helps the delivery te... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered on Thursday delivered on Tuesday as requested. Arrived very well packed. Instructions were easily followed a couple of bits were a bit fiddley but easily done with a bit of patience. Very stur... See more
Company replied
The only negative I can give is the delivery, although worked out fine, was unclear what was happening and when. The Langham HD quad bunk is absolutely incredible. Easy build and absolutely so... See more
Company replied
Recently brought the suffolk small double bunk beds, absolutely great beds, solid wood, great price. Ordered late 23rd November 2025 received within the time stated, just 5 days before Christmas... See more
Company replied
Company details
About Reinforced Beds
Written by the company
Reinforced Beds are a family run, online only retailer specialising in very strong beds and durable mattresses based in the UK. Our collection consists of heavy-duty frames constructed from the strongest materials. The range include wooden bed frames, metal bed frames, upholstered beds (including bedsteads, ottomans and divans) and bunk beds.
Our stock is suitable for both domestic and contract customers. We have supplied products to many different environments, such as large hotel chains, student accommodation refits and to the NHS direct to name a few.
Due to the build quality of our products, we have a wide selection suitable for people who are overweight and/or suffer from challenging behaviour. These products have been sourced and designed with the aim to be the solution for customers who require them most.
As well as an online retailer, we take great care in our products. As well as sourcing reliable and fantastic manufacturers to create our beds, we also manufacture select metal beds on site here in Norfolk! We also import some products directly to us, built to our own spec from overseas.
Our staff are on hand to discuss the best product for your situation. If you wish for a quote or even advice on your next bed base or mattress, please do not hesitate to contact us.
Why Reinforced Beds?
Written by the company
- Strength You Can Sleep On
- Every product on our website is specifically designed with reinforcement surpassing your traditional high street brands for longevity.
- Express Delivery
- We use express couriers who collect from us daily. Delivery can be made on all stocked bed frames and mattresses within 2 working days.
- Assembly Services
- We offer assembly services on all products. We pride ourselves on having a solution for all logistical issues!
- Competitive Pricing
- While we offer stronger-than-the-standard products, we do not charge a premium for the privilege. Invest in longevity today!
Unique Heavy Duty Guarantee
Up to 10 Years
At Reinforced Beds, we don’t just promise durability – we guarantee it. Every bed frame we produce is built to meet our industry-leading strength standards, and our Heavy Duty Guarantee is your assurance of long-term performance you can rely on.
Whether it’s daily use, extra weight capacity, challenging behaviours or the test of time, our beds are made to withstand it all. That’s why we proudly offer up to 10 years of coverage on selected products. It’s our way of saying: you can sleep easy, knowing your bed is built to last.Contact info
Westholme Nursery, 65 Station Road North, PE34 4HB, Walpole Cross Keys, United Kingdom
- 01553615665
- sales@reinforcedbeds.co.uk
- reinforcedbeds.co.uk
Tired of broken beds?
4.4
Excellent
819 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A sturdy triple bunk: a quality product
We ordered the Langham triple bunk bed in oak. From order to delivery was fast and we were kept informed throughout. The delivery company (AIT) was less good (poor communication and a lack of care to avoid damaging the packages), but maybe that is not Reinforced Bed's fault.
You are strongly advised to check everything is there before starting the construction process. We laid out everything and made sure ALL of the nuts, bolts, dowels and screws were there. This is essential. Build instructions are provided but are less than clear. It took us a full day to complete construction: our advice is to start in the morning when the brain cells are at their best. The pictorial instructions are less than good, so care at each step is recommended. Positioning and orientation of corner posts is 'tricky', so take time to think through how things bolt together: there are lots of holes that need to be aligned and bolts to be inserted. The bed(s) are heavy, which is good......once the bed is built, not so much as you install the single bed on top of the double bed.
Overall, very pleased with the product.
We are available to construct this bed for others.....we would be much faster than the 8 hours we took with our bed.....and our charge would be very reasonable......
June 15, 2026
Reply from Reinforced Beds
Thank you for taking the time to leave such a detailed review! We are delighted to hear that you are pleased with your new triple bunk bed.
We appreciate your feedback regarding both the delivery experience and the assembly instructions. While we strive to make installation as straightforward as possible, we understand that larger furniture pieces can be challenging and time-consuming to build, particularly when ensuring everything is assembled correctly. Your comments will be passed on to the relevant teams as we are always looking for ways to improve both our products and the information we provide.
Most importantly, we are thrilled to hear that the finished bed has lived up to expectations. Thank you again for choosing us, and for sharing your experience with future customers 😊
Bed ordered and delivered on time it…
Bed ordered and delivered on time it was put in the room I asked for driver was very helpful.
Bed was well made and easy to put together much easier than other beds I have assembled only took 45 minutes.
June 9, 2026
Reply from Reinforced Beds
Thank you for your wonderful review! We are delighted to hear that everything went smoothly from the moment you placed your order through to delivery. Thank you for your kind words and for taking the time to share your experience 😊
The wheels have broken and I have not…
The wheels have broken and I have not been sent replacements even after enquiring and there is no alternative to buy
May 19, 2026
Reply from Reinforced Beds
Thank you for your feedback. We are very sorry to hear about the issue you have experienced with the wheels and understand your frustration.
We would like to clarify that we have already offered to send replacement parts and are currently awaiting a response to our email sent on 1st June. To process the claim with the manufacturer and help prevent similar issues in the future, we simply require photographs of the damaged components for our records. As soon as we receive these images, we will be able to progress the replacement request.
We appreciate your patience and hope to resolve this matter for you as quickly as possible.
Rusty parts disintegrated whilst assembling!
Updating this.
Original bed literally fell apart whilst under assembly (reinforced it was not). Customer service was impeccable but really disconcerting that they didn't seem alarmed about it.
Replacement bed was assembled. So far it's rock solid and appears up to the name. Guess we will find out in 2 years time if it is.
Difficult bed to build but that's mostly due to the weight and the way everything is bolted to everything else for strength.
June 17, 2026
Unprompted review
Reply from Reinforced Beds
Thank you for your feedback. We are very sorry that you experienced this issue and completely understand your concern. Safety is something we take extremely seriously, which is why, as soon as the problem was reported, we arranged a full replacement bed.
We would like to reassure customers that this is an exceptionally rare occurrence and not something we commonly encounter. While our team requested photographs of the affected part, this was not because the issue was considered normal. We ask for images in all cases involving damaged or faulty components so that we can accurately assess the problem, provide the correct resolution as quickly as possible, and pass the information on to the manufacturer for investigation and quality control purposes.
We appreciate you bringing this matter to our attention and are pleased that we were able to arrange a replacement promptly. Feedback such as this helps us continue to maintain the high standards we expect from our products.
Aubrey Bed and Mattress
I bought my bed frame and mattress on 15th March (lead time 6-8 weeks). After 10 weeks had passed I heard nothing and decided to make contact. Apology given but no confirmation of when delivery would happen. I got in touch again at 12 weeks and still no confirmed delivery date could be given. No compensation discussion to be had. Eventually the bed and mattress arrived in week 14!!! In my opinion, this is unacceptable! I understand that things get delayed but the thing to do is to make contact with the customer to advise them of a time delay. I was seriously suspecting this to be some sort of scam! However in week 14 my bed frame and mattress arrived and what a beautiful bed it is. Was it worth all the stress and headache...Yes it was! I am super happy with it and would actually recommend to friends and family (just adding a warning to double the delivery time expectation). I think a reasonable amount of compensation should have been offered. The least they could have done was refund my 2 man, take to the room delivery charge!
June 15, 2026
Unprompted review
Reply from Reinforced Beds
Thank you for taking the time to share such detailed feedback. We're sorry that the journey to receiving your order fell short of expectations and appreciate your patience throughout the process.
While we're pleased that the finished result has left such a positive impression, we recognise the importance of keeping customers informed and your comments will be shared with the team for review. Thank you for your recommendation, and we hope you enjoy your new bed for many years to come.
Reinforced Beds were fantastic from…
Reinforced Beds were fantastic from start to finish even the delivery man was very polite and professional. We would recommend them highly.
June 2, 2026
Reply from Reinforced Beds
Thank you for your kind feedback! We are delighted that every part of your experience met your expectations, and it's especially rewarding to hear that our team made such a positive impression. We truly appreciate your support and recommendation, and we hope to serve you again in the future! 😊
Good communication
Good communication, excellent delivery as well as being on time. Excellent product so far (1 week in). All in all a very pleasing shopping experience !
A few weeks later the mattress was dipping so an exchange was authorised. It arrived today (Friday 17th July)Looks used with dirt and stains as well as ruptured stitching. Worse condition than the one that was returned. Unable to use.
18/07 I appreciate the response however the first mattress had no marks whatsoever as shown on the original photographs. I knew something was not right as soon as I began unpacking the replacement. The smell and packaging did not seem the same as the original.
I await the response.
22/07 - Third mattress arrived and all now seems well. Thank you.
June 5, 2026
Reply from Reinforced Beds
We’re sorry to hear that you’re disappointed with the replacement mattress.
Following receipt of your photographs, our team carefully reviewed the images and explained that the black marks shown appeared consistent with the mattress stitching and quilting process rather than evidence of bed bugs. During manufacture, mattresses are sewn using industrial machines which create thousands of needle penetrations through multiple layers of fabric and filling. In some cases, dark stitching thread, fibres, backing material, or residue from the quilting process can be visible through these needle holes or become trapped around the stitching. This can appear as small black specks or deposits and may occasionally dislodge when the fabric is disturbed.
Bed bug evidence would typically present differently and would usually be accompanied by additional signs such as live insects, or widespread spotting. Based on the photographs provided, we could not identify any evidence of this.
To ensure your concerns are fully investigated, we have forwarded all photographs and details to the manufacturer for their assessment and advice. We are currently awaiting their response and have already discussed the possibility of a further replacement with you should the manufacturer deem this appropriate.
We would also like to clarify that the replacement mattress was supplied sealed in new packaging and has not been previously used. We do not sell used mattresses, as this would be unhygienic and contrary to our company standards.
As advised, if you remain unhappy with the replacement mattress, we can also arrange for its return and a refund in accordance with our returns process.
We appreciate your patience while we work with the manufacturer to reach a resolution.
Excellent
Ordered on Thursday delivered on Tuesday as requested. Arrived very well packed. Instructions were easily followed a couple of bits were a bit fiddley but easily done with a bit of patience. Very sturdy when completed. Excellent. Would certainly recommend this and buy it again if i needed another bunk bed
June 5, 2026
Reply from Reinforced Beds
Thank you for your fantastic review! We are delighted to hear that everything went smoothly from ordering through to assembly, and that the bed arrived exactly when expected. Your recommendation means a great deal to us, and we are thrilled to hear that you would choose us again in the future!😊
The bed frame and mattress are…
The bed frame and mattress are excellent, and I am very happy with the quality of both products.
However, I was disappointed with the communication regarding the delayed delivery. I was expecting the delivery within eight weeks at the latest, but after waiting that long, I had to contact the company myself to find out when my order would be delivered. It was only then that I was informed about the delay. The delivery eventually arrived ten weeks and two days after the order was placed.
That said, the delivery itself was excellent, and the communication from the delivery team was clear, professional, and helpful. While the bed and mattress deserve a five-star rating and the delivery service was outstanding, more proactive communication and regular updates regarding the delay would have made the overall experience much better.
June 3, 2026
Reply from Reinforced Beds
Thank you for taking the time to leave such detailed feedback! We are delighted to hear that you are pleased with your bed frame and mattress, and that the delivery team provided a helpful and professional service.
We are very sorry that the delay was not communicated to you sooner. We completely understand how frustrating it must have been to wait longer than expected without receiving regular updates, and this is not the level of communication we aim to provide. Your comments have been taken on board, and we will use them to help improve how we update customers when delays occur.
Thank you again for your patience and for your kind words about the products and delivery service. We hope you continue to enjoy your purchase for many years to come 😊
Reply from Reinforced Beds
Thank you for your review! We are delighted to hear that you are pleased with your purchase and that it is providing the durability and reliability you were looking for. We truly appreciate your feedback and thank you for choosing us 😊
Excellent service
Excellent service, I was a bit dubious about ordering a bed online but was really pleased with the service, fast delivery and quality of the bed when it came. Won't hesitate to use this company again. Highly recommended 👌
December 2, 2025
Reply from Reinforced Beds
Thank you for your wonderful review! We are delighted to hear that we were able to exceed your expectations and make the experience a positive one from start to finish. Your recommendation means a great deal to us, and we look forward to helping you again in the future! 😊
Fantastic mattress
Excellent mattress, really hard, as described, which is what we wanted. We got a plush mattress topper to go with is and our bed is now real luxury
May 27, 2026
Reply from Reinforced Beds
Thank you for your fantastic review! We are delighted to hear that the mattress delivered exactly the level of support you were looking for. We truly appreciate your feedback and hope you continue to enjoy many restful nights ahead!😊
the bed is easy to put up and very…
the bed is easy to put up and very study for 2 older children/young adults.
December 1, 2025
Reply from Reinforced Beds
Thank you for your kind review! We are delighted to hear that the bed has proven to be a great choice and is performing well in everyday use. We truly appreciate your feedback and thank you for choosing us 😊
Reply from Reinforced Beds
Thank you for your kind review! We are delighted to hear that the whole process was straightforward from purchase through to delivery, and that everything went smoothly on arrival. We truly appreciate your feedback and hope it continues to provide reliable use for many years to come 😊
Excllent
Very helpful admin team, reliable time and communication re delivery. Bed very sturdy, well built and easy to assemble. Just what we needed!
May 26, 2026
Reply from Reinforced Beds
Thank you for your wonderful review! We are delighted to hear that the entire experience met your expectations, from the support provided by our team through to delivery and assembly. We truly appreciate your kind words and thank you for choosing us 😊
Reply from Reinforced Beds
Thank you for your kind review! We are delighted to hear that you are pleased with your purchase and that everything from delivery through to assembly went smoothly. We will be sure to pass your compliments on to the delivery team. Your feedback is greatly appreciated, and we hope you enjoy your bed for many years to come 😊
The ladder rungs are painful on your feet
The Anmer adult bunk beds we ordered look great and were easy to put together. However, the ladder rungs are small and circular and actually very hard and painful on your feet. We've asked four people to test this so far and they report the same issue. I called Reinforced Beds and they said we'd have to source some padding for the rungs as its not something they provide. This doesn't make the ladder fit for purpose so beware you'll need to wear shoes to climb into the top bunk!
June 3, 2026
Unprompted review
Reply from Reinforced Beds
Thank you for taking the time to share your feedback. We are pleased to hear that you were happy with the overall appearance of the bed and found assembly straightforward.
We are sorry to learn that you found the ladder uncomfortable to use. The ladder design, including the tubular metal rungs, is shown clearly in the product images and specifications so that customers can make an informed decision before purchasing. While many customers are happy with this style of ladder, we appreciate that comfort can be subjective and may vary from person to person.
Thank you again for your comments. Customer feedback is always valuable to us and helps other shoppers decide which product is best suited to their needs.
I ordered for my Son he has Profound…
I ordered for my Son he has Profound disabilities and special needs so needed a very strong bed to with hold constant stimming/ bouncing on the bed he is tall so a large size 12 year old and so far so good the website was very easy to use also medical exemption is amazing on your products plus the delivery was on time and good
May 5, 2026
Reply from Reinforced Beds
Thank you for taking the time to share your experience! We are delighted to hear that you found a suitable solution for your son and that the bed is meeting your needs so far. We truly appreciate your trust in us and hope the bed continues to provide reliable support and comfort for many years to come 😊
Excellent except for one thing
Excellent except for one thing. We couldn't make the screws to secure the top bunk bed to the bottom bunk bed work. A piece of dowell wasn't adequate, so we joined them with metal joining strips, a bit unsightly.
May 22, 2026
Reply from Reinforced Beds
Thank you for taking the time to share your feedback. We are delighted to hear that you are pleased with the bed overall. We are sorry to learn that you encountered an issue when connecting the bunks together, and we understand how frustrating that must have been.
Had you got in touch with our customer service team, we would have been more than happy to look into this for you and arrange replacement dowels if needed. We truly appreciate your comments and your resourcefulness in finding a solution, and we hope you enjoy your bed for many years to come.
So happy with my new bed base...
Spent ages trying to find the perfect bed base. The black metal bed base (king size) is perfect. Excellent price point and outstanding quality. Once assembled by AIT, I was extremely happy that it worked so well with my newly purchased Harry Benmore Mattress. Would certainly recommend Reinforced Beds. I shall be purchasing a smaller one for the spare bedroom.
May 11, 2026
Reply from Reinforced Beds
Thank you for such a lovely review! We are delighted to hear that your new bed base has been such a great fit for your home and that the assembly service helped complete the experience. Your recommendation and continued support mean a great deal to us, and we look forward to helping you again with your spare bedroom!😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.