Ordered several items, including the navy polka dot-trim occasion hat. When l received the order, the box was badly damaged, the hat had been completely flattened, was unwearable. No effort had been m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Utterly disappointed ..
I had been waiting and waiting to get hold of the NYBG floral ivory blazer. Finally one became available, size 12, so I ordered swiftly. This blazer was £330 and trousers approx £190. So an expensive purchase for both items. I was utterly astounded when I went to collect the blazer, delivered to Evri drop off point. A very expensive jacket was squashed into a box no bigger than A4 and about 2 inches deep! On opening it was, as can be expected, badly creased. This would have meant paying to get it steamed. I thought about keeping it and the trousers but decided in principle that I wouldn’t keep either. The trousers from John Lewis simply came in a plastic bag and again some very bad creasing.
I’m am both disappointed and stunned that you can despatch such expensive garments in the most appalling and unsatisfactory manner. It makes the whole purchase experience of supposedly quality garments extremely disappointing.

Reply from Reiss
Online site easy to navigate
Online site easy to navigate.
One item was delayed but communication to advise was prompt and clear. Both deliveries occurred as advised. Packaging and content were perfect and the delivery driver polite and efficient.
Great product.Good quality.
The pics online are not a good…
The pics online are not a good representation of the design. I haven't bought a jumpsuit from Reiss before. I am 5'5 even with heels it was very long. Ridiculously long. The cape was the same length. The buttons of how to attach it was poor. The cape was aant really shown in pics. It did nothing for the outfit. Even the neck wrap was too long.

Reply from Reiss
Just love clothes from REISS
Just love clothes from REISS. They fit so well and material always quality
Buy everything from there now and even my husband is hooked on male clothing
Always wonderful .
Only bought from Reiss twice
Only bought from Reiss twice, both experiences very good. Delivery driver on time and was polite and very friendly. Will definitely look to buy from Reiss in the future.
Gorgeous top and built in support/ bra…
Gorgeous top and built in support/ bra type thing which is very comfortable
Easy to order quick delivery love the…
Easy to order quick delivery love the jacket so different. Customer service for Reiss to date has been perfect.
I loved everything i was sent
I loved everything i was sent! The only but was how the clothes were on the hangers…. Which was frustrating! Hangers galore and loops tied round and round. It was a faff.
Great shaped blouse
Great shaped blouse. Excellent quality finish.
Delivered promptly to store for collection.
I really like Reiss products
I really like Reiss products, but I've already had two issues where jewelry I ordered wasn't delivered; they simply canceled it without even explaining the reason, even when I asked about it in an email. I hope there will be fewer such incidents in the future. However, all the items that have arrived so far are exceptionally high quality. I wear them with pleasure.
I have only had one item refunded when…
I have only had one item refunded when I also returned a pair of trousers.

Reply from Reiss
Amazing quality
Amazing quality
Designs have changed a lot this year which is amazing. Inhad given on this brand in recent years
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







