The app isn’t really consumer friendly. Everything is focused on purchasing new bitcoins. Actually I realised that my current auto invest plan hasn’t worked out because Relai changed their IBAN with... See more
Company replied
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See what reviewers are saying
I've tried many similar apps, but Relai sticks out in terms of simplicity and user-friendliness. Fortunately, I haven't needed their customer support so far, but I've heard good things about it from... See more
Company replied
I’ve been using the app for a while now, and it works exactly as designed. All key features perform reliably and match the description provided. The user interface is intuitive, and I haven’t encount... See more
Company replied
The app is user friendly, clear and constantly updatet. The functions are simple and quick to set up. Savings plan, direct purchase and transfer all work perfectly. There are also various links for... See more
Company replied
Company details
Written by the company
Relai ist ein Schweizer Bitcoin-Startup, das 2020 in Zürich von Julian Liniger und Adem Bilican gegründet wurde. Mit der Relai-App kann jeder einfach, sicher und in wenigen Minuten Bitcoin kaufen oder verkaufen – ganz ohne technische Vorkenntnisse. Was Relai besonders macht: Wir sind Bitcoin-only und selbstverwahrend. Das bedeutet: Nur du kontrollierst deine Bitcoin – Relai verwahrt keine Kundengelder. Als in der Schweiz lizenzierter Finanzdienstleister haben wir bereits ein Handelsvolumen von über 1 Milliarde US-Dollar erreicht. 2024 wurde Relai als eines der am schnellsten wachsenden Startups Europas ausgezeichnet und wird regelmäßig unter den Top 50 der Schweizer Startups gelistet.
Contact info
Hardturmstrasse 161, 8005, Zürich, Switzerland
- support@relai.app
- relai.app
You should know
4.0
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Reply from Relai
Thanks a lot! 😊 So glad to hear setup was easy and our support could help – we’re always here if you need anything!
Great app
Great app - great team. Lightning ⚡️ wallet integrated. Awesome
May 30, 2025
Unprompted review
Reply from Relai
Thanks so much Christos! ⚡️ We’re super happy you’re enjoying the app and the Lightning integration – and your shoutout to the team means a lot!
Reply from Relai
Thanks a lot! 🙌 We’re glad you feel that way — reliability is exactly what we aim for!
App is Easy to handle with
App is Easy to handle with. Fast reaction times of Support. Thumb up👍
July 31, 2025
Unprompted review
Reply from Relai
Thanks a lot Steve! 😊 Great to hear the app works well for you and that our support team could help quickly. Big thumbs up right back at you!
Easy to handle and good Support
July 11, 2025
Unprompted review
Reply from Relai
Thanks so much Yannick! 😊 Happy to hear everything’s running smoothly and that our support has your back – that’s what we’re here for!
The app is user friendly
The app is user friendly, clear and constantly updatet. The functions are simple and quick to set up. Savings plan, direct purchase and transfer all work perfectly. There are also various links for hardware wallet with discount and information about BTC, which rounds off the app nicely. I am very satisfied.
Das App ist bedienerfreundlich, klar und immer aktualisiert. Die Funktionen sind einfach aufgebaut und rasch eingerichtet. Sparplan, Direktkauf und versenden funktioniert alles einwandfrei. Zudem gibt es noch diverse Link für Hardware-Wallet mit Vergünstigungen und Wissen über BTC, was das App abrundet. Ich bin sehr zufrieden.
July 30, 2025
Unprompted review
Reply from Relai
Thank you so much for your detailed and thoughtful feedback Oliver – that means a lot to us! 😊 We’re super happy to hear that everything from setup to savings plan and hardware wallet links works so smoothly for you. Great to have you on board – and awesome that you’re so satisfied!
Reply from Relai
Thanks so much Marco! 😊 Really happy to hear you’re enjoying the interface and finding it easy to use – that’s exactly what we aim for!
top investment
July 31, 2025
Unprompted review
Reply from Relai
Thanks a lot! 🙌 Awesome to hear you’re happy with your investment – that’s what it’s all about!
The App is easy to use
The App is easy to use, established saving plans work well.
The use of the LN-Network is possible.
July 31, 2025
Unprompted review
Reply from Relai
Thanks so much for your great feedback! 😊 We’re really happy to hear that everything’s running smoothly
Easy to use
Easy to use, trustworthy, good support, a lot of swissness 😎
July 31, 2025
Unprompted review
Reply from Relai
Love it – thanks a lot Fabio! 😎🇨🇭 Super happy to hear you’re enjoying the experience, the support, and that extra touch of Swissness!
Everything just runs well
Everything just runs well. No worries, no bugs, just good ol‘ Swissness.
July 31, 2025
Unprompted review
Reply from Relai
That’s awesome to hear Chris – thanks so much! 😄 We’re really glad everything runs smoothly for you.
Easy and safe for Bitcoin „beginers“
Easy and safe for Bitcoin „beginers“! Even for elderly people.
July 31, 2025
Unprompted review
Reply from Relai
Thank you so much Thomas! 😊 We love hearing that even Bitcoin beginners — and the young at heart — feel comfortable using Relai. That’s exactly what we’re aiming for!
Reply from Relai
Absolutely! With Relai, you stay in control – it’s your wallet, your keys, your Bitcoin. That’s how it should be! 💪
Self-sabotaging marketing
If you’re trying to build trust and long-term adoption, treating users like they’re stupid is a weird place to start.
July 30, 2025
Unprompted review
Reply from Relai
Thanks for your honest feedback — we hear you. 🙏
That’s definitely not how we want anyone to feel. Our goal is to make Bitcoin simple and accessible, never to talk down to anyone. If you’re open to it, we’d love to understand what happened. Feel free to email us at review@relai.app — we’re here to listen and improve.
Support is awful
Support is awful, don't waste your time. I wouldn't recommend.
July 1, 2025
Unprompted review
Reply from Relai
Sorry to hear you had a bad experience 😕
That’s definitely not what we want for anyone using Relai. We’d really appreciate the chance to make it right — feel free to reach out to us at review@relai.app and we’ll do our best to help. Thanks for your feedback!
Bitcoin app for noob boomers
July 30, 2025
Unprompted review
Reply from Relai
Thanks for sharing your thoughts! 😊
We get that Relai might not be for everyone — but we’re all about making Bitcoin simple, secure, and accessible for anyone, no matter their background. If you ever feel like giving it another try or have questions, feel free to reach out at review@relai.app — we’re happy to help!
Relax and set up a savings plan…
the best way to set up a savings plan and buy the average
July 31, 2025
Unprompted review
Reply from Relai
Thanks so much! 😊
Awesome that you’re enjoying the savings plan
Simple and clear.
July 30, 2025
Unprompted review
Reply from Relai
Thanks a lot! 😊
Glad to hear it feels simple and clear — that’s exactly what we aim for!
Reply from Relai
Thanks a lot, Anna! 😊
So great to hear you find it simple, clear, and user-friendly — that’s exactly what we’re going for!
Best BTC app ever
Best BTC app ever, pure BTC, easy to handle, super/ fast service, low fees AND most important: YOU own your sats! Highly recommendable.
April 30, 2025
Unprompted review
Reply from Relai
Wow, thanks so much for the amazing feedback! 🙌
So awesome to hear you’re enjoying the pure BTC experience, the ease of use, and the service. And yes – owning your sats is what it’s all about!
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