Relay Financial Reviews 3,227

The company detected some unusual activity in my account and the issue was quickly resolved.

Relay offers a completely online banking experience and a fast set up process. It was lightyears ahead of a traditional bank I tried. Beyond that, there are a lot of cool features, like being able to set up multiple cards or accounts without extra fees that I've seen. It's as easy as clicking a button. You can have a business checking, savings, tax with holding account, expense account and beyond within minutes. I also get notifications of ACH deposits, and can access my bank letter instantly. I'm blown away. I didn't know banking was so bad elsewhere until I went with Relay. And I know that this might all sound paid, but it's not. Not sure how I could prove I'm a real person, but here we are.

Very easy quickly and friendly easy to use

It’s easy to me to using the app. I’m very comfortable with it.

Great customer support and great product..

Relay is a breath of fresh air for small business banking. There is not a single brick-and-mortar bank I have been able to find that comes even close to the services, flexibility, control, and affordability of Relay. We have a holding company, and being able to set up separate accounts with ATM cards and automatic invoicing is nothing short of fantastic. My daily money management and cost on bookkeeping has been an absolute game-changer.

This was probably the best bank interaction I have had in my life. I lost access to my account and the email update process was very efficient.

Great fast response and fast resolution on the issue we had.

Morgan, I was very frustrated with my phone and the verification process. Morgan walked me through and helped me with the whole process. I was approved. I feel like my level of customer service was superior, rare these days.

Mimi was very helpful and patient. I appreciate her great customer service. Thank you Mimi.

they closed my account since last year for no reason but refused to give me my money till now, over 190k gone!!! beware of these scammers!!!

Reviewed by a 2+ Year Customer — Never Again.

Where do I even begin with this absolute dumpster fire of a financial institution?
I have been a loyal Relay Financial customer for years, with hundreds of thousands of dollars in transactions flowing through my account without a single issue. And out of nowhere — with zero warning, zero explanation, and zero human accountability — they decided to freeze my account. Just like that. No email. No call. Nothing. Just frozen. Like my money doesn't matter. Like my business doesn't matter.
But that's just the beginning of this nightmare.
On March 9th, I had two incoming domestic wire transfers totalling $20,000. Normal transactions. Routine. The kind that every legitimate bank on the planet processes in one business day. ONE. BUSINESS. DAY. You know what Relay did? They sat on it. And sat on it. And sat on it some more. As I write this review, it has been close to 30 business days — nearly a full month of working days — and my money is still nowhere to be found. $20,000. Gone into some compliance black hole with absolutely no resolution in sight.
Now let me tell you about the "support" experience, because this is where it truly goes from infuriating to completely unhinged.
Every single time I call, I am connected to overseas virtual assistants who, with all due respect, have absolutely no understanding of what my issue is, what a compliance hold entails, or what any escalation actually means. They read from a script. They nod along (figuratively). They say things like "I completely understand your frustration" — and then proceed to demonstrate that they understand absolutely nothing. They cannot answer a single substantive question. They cannot provide a timeline. They cannot give me a case number that actually goes anywhere.
And the compliance team? Oh, the infamous compliance team. Let me tell you about them. They are apparently some mythical group of people who do not take phone calls. You cannot reach them. You cannot speak to them. When I asked to be transferred, I was told — I kid you not — that the overseas VA I was already speaking to would "pass along the message." That's it. That's the compliance process. A digital game of telephone with people who have no authority, no context, and no follow-through.
I was told multiple times that the compliance team would email me with updates. I am still waiting for that email. It does not come. It has never come. It is apparently a complete fiction that they tell customers to get them off the phone.
This is not a bank. This is a liability dressed up in a nice UI.
The product looks great. The dashboard is clean. The branding is polished. But when something goes wrong — and eventually, something will go wrong — you will discover that behind that pretty interface is a compliance team that hides from its own customers, overseas agents who cannot help you, and an escalation process that leads absolutely nowhere.
I have since moved my business banking entirely to Chase, and I am now in contact with my lawyer regarding the funds that remain inaccessible. What started as a banking relationship built over years of high-volume transactions has ended with me pursuing legal remedies because Relay Financial cannot perform the most basic function of a bank — moving money and communicating with customers when there's an issue.
If you are a business owner — especially one dealing with significant transaction volumes — run as far away from Relay Financial as you possibly can. The moment you need them most, they will disappear behind a wall of scripts, unanswered emails, and offshore call centers that have no real power to help you.
Absolutely, thoroughly, irredeemably pathetic.

— A former customer of 2+ years, now a former customer forever.

Great customer service, highly recommend this business.

I really hate that I have to write this bad review, because honestly the bank is great. There’s just one problem.

Support has been absolutely unhelpful, regards my requests as not urgent, and in general has a lack of “taking care of it” attitude.

I’m sure there are plenty of solutions that exist. You just need to go an find them.

At the time of this post my very simple request (1016630) to get a letter is being actively ignored and pushed to the side

Despite this being a crucial document I need for my visa process. Which is tommorow!

I’ve sent the videos, explained the problem so a 5 year old could understand and still here we are.

I hope your company does a better job at providing solutions for cases like mine. I will be extremely disappointed and withdrawing all accounts if my visa is failed because of one support team that cannot do their job.

Get me the document. I don’t care what you have to do.

I had a very positive experience working with Rose at Relay. She was responsive, patient, and took the time to answer all of my questions clearly. The support I received made the process smooth and stress-free, and I really appreciated the professionalism and care shown throughout our interaction.

I've always had great experiences with Relay. We use them for our firm banking, as well as refer clients there a lot. I really like the tools they offer, and the customer support - I enjoy being able to chat/email and let them handle it, they always get back to me when it's all handled. I personally prefer that to waiting on hold for hours! Lol. I know no bank is perfect, and maybe there are some kinks here and there, but my personal experiences have been great - I've had great customer service experiences with many people there, but the most recent was with Gigi.

Customer service was very helpful when I had an issue ordering a card online. Went out of their way to ensure my issue was handled timely within the hour.

I'm happy that I can speak to a live rep fairly easily and when I have done so they are responsive.

Registered account for my LLC, process was smooth. Also was able to reach support by email easily to ask when my physical card will be shipped and is there a tracking number etc'. For me most important is the ability to reach support quickly, so high score for that. Haven't used the account much yet, but will keep the review updated in case of any issues =) , so far smooth sailing! I can recommend it for anyone who is abroad and has no current residential US address, it's a lifesaver (not many banks and EMIs support that mode of operation) because Relay supports it officially, managing the LLC banking while living abroad.

This "bank" flags reoccurring charges for our ads on meta and Google daily. They say they will NOT fix this.

We use this bank so we could do profit first, which is great for cuz you can create different accounts and transfer automatically by percentage. However for virtually every other aspect of banking it's completely and totally f****** worthless. Worse, it's extremely disruptive.

Our ad accounts get paused EVERY DAY! If you run ads, do NOT use Relay. It's so disruptive to you're ads you'll never be able to run a business. They aren't a real bank so they their parent bank and say pretty please can you help us fix this. And then the parents say no and so the child comes back to you and says sorry there's nothing we can do I guess we'll have to keep flagging your reoccurring add charges every single day. Because our systems are too stupid to recognize daily charges to the same place and we have no way to Whitelist this.

Also, they've never offered us a credit card, they've never offered us a loan, besides being able to create multiple accounts, this bank is totally worthless.

We are making a plan to leave.