reliancefirstcapital.com Reviews 22

We are a repeat customer. This time, we were fortunate to work with Nick Eberwein. He was personable, professional, patient and knowledgeable. He looked for all options to fit our needs and made us feel like people instead of numbers. The process was so easy and quick. From working with Nick, to the processor Roberta, to the notary, every interaction was exceptional. Nick is a true asset to this team and represents this company well. We will refer all family and friends to him in future, as well as any future mortgage needs ourselves.

My Loan Officer, Tracey Schuelke with Reliance First Capital went above and beyond during the entire loan process. I would not hesitate to refer her to any family member or friend to do a loan with her. Not only is she fun to work with, and trustworthy but she also has the patience of a saint!

This company started off great. Friendly, helpful and cheerful. We were seeking a cash out refinance. We moved on to an appraisal that costed us $750. Once the appraisal was completed the company informed me they were have trouble verifying my income despite having my pay stubs and w-2 information. They have now ghosted us and do not reply to messages and have refused to give us any actionable requests. I have informed them I have removing my application for a refinance. I am now out $750 and a lot of wasted time. Do not do business here unless you want poor communication and borderline liars.

After trying to work with them since November 2024 on a consolidation of mortgage and other things, today January16th 2025 I get told because I'm 1099 I'm not eligible. After I spent 600.00 on an appraisal on my home. Just the most unprofessional and unprepared bunch I have every worked with. It took them almost 3 months and 600.00 to tell me because of 1099 I'm not eligible. I'd stay away from these people!

My refinance experience with Reliance First Capital, LLC was exceptional! Everyone involved was professional, friendly, and guided me every step of the way. Special thanks to Ebonie and Michael.

Rachel Aul. Just a wonderful, sweet person to do business with. Exceptionally grateful to know her.

The whole experience was easy from start to finish. Agent (Philip Stone) was very informative and helped us make a good decision based on our needs. They come right to your house to complete the closing.

Dear Reliance First Capital Mortgage Team,

I wanted to take a moment to express my sincere appreciation for the outstanding service I received from Jeffery Levis throughout my mortgage process. His dedication, hard work, and integrity were apparent from the very beginning, and I truly feel fortunate to have worked with him.

Jeffery consistently went above and beyond to ensure everything was handled smoothly, and his clear communication made what could have been a stressful process much easier to navigate. I always felt like I was in good hands thanks to his expertise and genuine care for my situation.

I also want to acknowledge Yasamin Panahiazar, Jeffery’s assistant, for her invaluable support. She was always quick to respond and kept everything organized, which helped the process run smoothly. Her attention to detail and professionalism were much appreciated.

Finally, I’d like to extend my thanks to Lynn Tosadori in underwriting. Her patience and willingness to work with me through the various stages of the application made a big difference, and I’m grateful for her efforts.

In closing, the entire team demonstrated an exceptional level of service and professionalism. Jeffery, Yasamin, and Lynn truly exemplify the qualities that make Reliance First Capital a trustworthy and dependable company. I’m grateful for their hard work and will gladly recommend your services to others in the future.

Thank you once again for everything.

Sincerely,
Ed

Provided more than one option. The individuals that you work with within the company are courteous and responsive. They come to you with whatever you need and keep you informed.

What an incredible company to work with with very efficient and knowledgeable employees. I highly recommend Reliance First Capital for any lending needs! We worked with Alicia Calabrace and we can’t say enough great things about her! She was so helpful and closed the deal quickly and painlessly. She was always available and her communication was so appreciated throughout the process!

My loan was completed in 1 month (Funded), thanks to the efforts of Nicholas Jon Chiapperini. He was my mortgage analyst. Life can get rough sometimes, so sometimes you need some help. Reliance First Capital was there to help me. Nicholas Jon Chiapperini found a perfect loan for me, and took me by my hand and lead me through the process. He is professional, knowledgeable, and yet compassionate. Thank You Nicholas.

I am very thankful for Mr. Eric Barreau's professional, responsive and honest assistance with the whole mortgage process from beginning to end. He made himself available to me via any method of my choice – email or cell phone, which I appreciated and took advantage of. I have been working with Mr. Barreau for over 2 years trying to figure out what works and what I can afford. He has been really patient, very on the job, reliable and persistent. Sometimes too persistent. Eric Barreau is a true professional. He takes the time to ensure that I understood the entire mortgage process, and is always willing to explain things until I felt comfortable. He was informative, enormously thorough and attentive to my financial needs, thus making sure that I was getting the best deal possible. Mr. Barreau is exactly the type of person you want working on your behalf. I would never work with anyone else!

Nick Eberwein was fantastic to deal with. Very informative and a great guy. He got us a great deal on our refinance. We were able to pay off all our bills and have money in savings. If you are looking to refinance or to get a mortgage Nick is your guy

Reliance First Capital, LLC in the Charlotte, NC office. Hands down on top of their game. Nicholas Eberwein was my first contact as a mortgage analyst, and you would think he was just telling you a story. But there was no story, he knew what he was talking about and made things happen. His Team Manager Amanda Mowbray was available for any additional questions or to help with the processing department when I had some documents that were difficult on my end. Great Team to work with, and I highly suggest using them with your mortgage needs.

I am very disappointed with Reliance First Capital. Most of the checks were made out in the wrong amounts since the checks were made out too soon before the loan closed. The checks should have been mailed directly to the creditors, not to me! It seems that, once the agent got his commission, your customer service stopped! One check was made out $1000.00 over the pay off amount and I was told that it would be resolved quickly. But 6 weeks later, I had to contact Mr. Cooper to get this issue resolved. One check was returned to me because the check was made out to the bank, not the creditor, in which I incurred a $30.00 late fee. I also sent the letter and returned check to my account manager and was told that this would be addressed quickly, but it never was! Last, I was told that Reliance First Capital would be carrying my loan, but instead, it was sold off to Mr. Cooper. Since I received the letter and email from Mr. Cooper, your customer service stopped returning my phone calls and answering my emails! Very disappointed and will definitely not refer you!

We had a very complex situation wherein 3 people were on the loan but not the title. RF has very experienced agents, particularly Yana, who was able to sort out a haystack of atypical data involving corporate owners and employees. She got it done and we closed within 10 business days. I would say RF understands complex requirements and can produce! Thank you for everything!

Eric Barreau and his team were professional, very knowledgeable, patient and supportive throughout the entire process. Could not ask for a better experience while buying the home meant for us. Thank you Eric Barreau and Reliance First Capital team.

Michael Attanasio, Assistant Sales Manager at Reliance First Capital was fantastic to work with during our recent refinance. Mike stayed in constant, close contact with us through every step of the process and explained each step thoroughly, going above and beyond.
Mike is a knowledgeable and professional agent who is detailed and honest in every way. I would not hesitate to recommend Mike to family and friends in the future for all their mortgage needs

They provided me a refinance mortgage service during a time when I was not going to be able to get a loan. I did not have a high credit score. I was going to get a loan with a very high interest rate. Working with my loan officer were able to call me a loan that was fair and with a fixed rate.

Kevin Wood did an exceptional job from start to finish on my loan. All the Reliance employees that I dealt with did a great job. Smooth process from start to finish.