response time was excellent. Problem resolution took too long. Last service team fixed the problem and were very professional. Very concerned about my wifes heat induced stress. In the end we have a... See more
Company replied
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Review summary
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The technician arrived on time did not seem overly experienced with my older model heater but felt that he had repaired the unit. Two weeks later it stopped working properly again. The technician was... See more
Company replied
Every single person we’ve met from sales to home technicians have been professional, kind, caring and went above and beyond to ensure we are happy with our new furnace/ac. We recommend reliance for s... See more
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Company details
- HVAC Contractor
- Air Conditioning Repair Service
- Electrician
- Hot Water System Supplier
- Plumber
- Water Purification Company
About Reliance Home Comfort
Written by the company
Who is Reliance?
Reliance® has been helping Canadian homeowners take care of their home comfort needs for more than 60 years. We serve homeowners across Ontario through British Columbia with a focus on reliability, transparency, and respect for your time and your home.
From the first call to the final walkthrough, our approach is straightforward. We call ahead, arrive prepared, protect your space, and explain each step clearly so you know what is happening and why. After decades of serving homeowners, we understand what great service should feel like and what people value most when inviting someone into their home.
Trusted by Millions of Canadians
With one of the largest home comfort teams in the country, Reliance has built more than two million customer relationships over the years. Homeowners across Canada have shared their experiences, contributing to more than 160,000 five‑star Google reviews across our locations. We value this feedback and use it to continuously improve how we serve our customers.
Here for You 24/7, 365 Days a Year
Home comfort issues do not follow a schedule. Our phone support is available 24 hours a day, every day of the year, including holidays. When something breaks, we work to get help to your home as early as the same day so issues can be addressed quickly and with minimal disruption.
Prepared Visits and Clear Pricing
With one of the largest home comfort fleets in Canada, our technicians arrive prepared with the tools and parts needed to solve problems on the first visit whenever possible. This helps reduce delays, avoid unnecessary return visits, and get your home back to normal sooner.
We also believe in simple, transparent pricing. That means shorter rental terms, upfront quotes, and no hidden fees. Our work is backed by some of the strongest guarantees in the industry, helping homeowners feel confident in the work being done in their home.
If you are researching your options or looking for dependable home comfort support, we would be glad to earn your trust next.
Home Comfort, Covered from Top to Bottom
Written by the company
- From the systems that keep your home warm and cool to the ones you rarely think about until something goes wrong, Reliance® supports many of the essential systems homeowners rely on every day.
- That includes heating and cooling systems such as furnaces, boilers, heat pumps, and air conditioners, helping manage comfort through every season. It also includes indoor air quality solutions like air purification and ventilation, which can help support improved indoor air and better circulation inside the home. Moving lower, Reliance supports water systems, including water heaters as well as water purification and filtration. These systems play a big role in everyday comfort, from hot showers to the quality of the water used throughout the home. In the basement and beyond, services also extend to plumbing systems, electrical systems, electric vehicle chargers, and whole home generators. These systems help power daily life and provide backup support when it matters most. For homeowners, having many of these services under one roof can make it easier to get answers, schedule service, and understand how different systems in the home work together. Whether it is routine maintenance, a repair, or planning an upgrade, Reliance helps cover home comfort from top to bottom, supported by consistent service standards and 24/7/365 phone support.
Guarantees That Actually Mean Something
We've got you covered
Every installation purchase is backed by a 12‑month, 100% money‑back guarantee — if the system doesn’t perform as promised, we remove it and refund your full investment.
If your home doesn’t reach the thermostat temperature we committed to, we’ll replace the entire system at no charge.
If any purchased equipment fails in the first year, we fix it free and even pay you $500 for the inconvenience.
And if a critical part fails twice within five years, we install a brand‑new unit — no questions asked. Renting? You don’t need to worry about any of that.
Our team treats your home with care and respect on every visit, using shoe covers, drop cloths, and protective materials to safeguard your space. Although accidents can happen, we will do our best to support you and find a fair solution if something goes wrong.
Contact info
Canada
- reliancehomecomfort.com
Available Home Comfort Deals
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
The salesman was knowledgeable
The salesman was knowledgeable, helpful and took the time to provide with me with all the information I needed to make my decision. The installers were quick and efficient and friendly.
July 4, 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
Had a service member come to do yearly…
Had a service member come to do yearly maintenance on furnace and air conditioner. He spent 30 seconds looking at the air conditioner and was downstairs with the furnace for approx 15 min. It has always taken previous companies 1 hr to clean the furnace and check everything and 20 - 30 minutes on the air. When I questioned him, he said it was done and all was fine. Called the office for maintenance supervisor and got the run around on 3 different calls. Was finally told the service person hadn't handed in his service report yet and to call AGAIN later. They should have had someone call me as far as I'm concerned. Never heard back from them. I gave up. I was shocked at this as I have always had great service in the past.
July 2, 2026
Reply from Reliance Home Comfort
We're genuinely sorry to hear that your experience didn’t meet expectations. We’re here to help and would appreciate the opportunity to assist you directly. Please don’t hesitate to contact us at 1-855-625-4090 so we can better understand your concerns and work toward a resolution. Your satisfaction is important to us.
Friendly and informative installers!
August 4, 2026
Reply from Reliance Home Comfort
Thank you for the 5-star rating and for choosing Reliance. We’re glad to hear you had a positive experience with our team. Providing dependable, customer-focused service is what we aim for, and your feedback encourages us to continue delivering at that level.
Service was quick to respond but first…
Service was quick to respond but first service technician had to wait on the phone for information. Second technician understood the issue and recommended replacement of tankless water heater due to repeat failure.
July 7, 2026
Reply from Reliance Home Comfort
Thank you for the 4-star review! We truly appreciate your support and are always striving for that 5th star. If there's anything we could have done better, we'd love to hear your thoughts, your feedback helps us improve.
The plumbing technician Aaron Mair was…
The plumbing technician Aaron Mair was very kind and thoughtful. He was also very knowledgeable and meticulous. I'm glad we had him.
June 16, 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
The plumber Noel was very helpful
The plumber Noel was very helpful. I have metals in both my legs, he bend down under the kitchen sink to grab model # of the kitchen faucet hose for me. Whatever I requested him to check-ins plumber wise. He checked ins for me. Thanks
July 18, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Great Service
Technician was knowledgeable and courteous. Quickly investigated the issue and then explained what was required to fix the issue.
June 10, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Duffy did an awesome job was efficient…
Duffy did an awesome job was efficient and courteous
July 29, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
kitchen tap-to fix or not to fix
company sent subcontractor who was incapable, did no followup. I was told that piece was going to take 2 to 3 days. nothing was said about needing a new tap. After 5 weeks , numerous phone calls to Reliance, being told they had spoke to contractor who would contact me. (never happened) I was told they would contact the contractor as unable to give me their phone number. Final after over a month I phoned Reliance very pod and contractor called stating they would be here to put in new tap with the cost of 275.00 plus tax. this was never discussed at any point. I lost ALL respect and confidence with Reliance at this point. I am as well as friends are considering other options at this point but have not made aNY decisions as yet.
June 2, 2026
Reply from Reliance Home Comfort
We're genuinely sorry to hear that your experience didn’t meet expectations. We’re here to help and would appreciate the opportunity to assist you directly. Please don’t hesitate to contact us at 1-855-625-4090 so we can better understand your concerns and work toward a resolution. Your satisfaction is important to us.
The customer rep agent was very helpful…
The customer rep agent was very helpful in scheduling an appointment. She went out of her way to call back to say that there was an early date available from the scheduled 2 months away. She was understanding and would like to have her again on my next call to schedule any appointments.
June 15, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
The technician was very knowledgeable…
The technician was very knowledgeable and thorough, everything working perfect
August 4, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Everything about this company is…
Everything about this company is fantastic. They're reliable, knowledgeable, punctual and very friendly.
July 5, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Why wasn't filter replaced?!
May 31, 2026
Reply from Reliance Home Comfort
We're genuinely sorry to hear that your experience didn’t meet expectations. We’re here to help and would appreciate the opportunity to assist you directly. Please don’t hesitate to contact us at 1-855-625-4090 so we can better understand your concerns and work toward a resolution. Your satisfaction is important to us.
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