Relocate Removals & Storage  Reviews 194

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and professional approach, making the moving process smooth and stress-free. The service is frequently described as excellent, with many appreciating the efficiency, care, and attention to detail shown by the teams. Reviewers also highlight the reasonable pricing and competitive quotes, often finding them to be the best value compared to other companies. However, some customers also noted issues with product handling, mentioning damaged items, and a few reported concerns about the professionalism of the drivers. There were also isolated instances of items going missing during the move and dissatisfaction with the resolution of damage claims.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as great, 5-star, and... See more

Price

People report positive experiences with price, often finding it to be the best or most competitive among... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting prompt arrivals and... See more

Product

Consumers find product experiences to be ambiguous, with some appreciating specific services like furniture... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from start to finish. Office staff friendly and helpful with advise and understanding, thanks to all. Removal guys were great, friendly helpfully and had working. Oh and they loved t... See more

Rated 5 out of 5 stars

Great service, arrived on time on our most stressful day, they made our move run smoothly Highly recommended please use them, Thank you to all the team from the office to Bill the owner and Luke Team... See more

Rated 5 out of 5 stars

Very friendly team from office, accessor (Guy) and removals. Excellent service. Guy was friendly, professional funny and reassuring. Went out his way to help with a difficult situation and got the be... See more

Company replied

Rated 5 out of 5 stars

From the moment Guy came round, I felt at ease and knew that we were going to use Relocate Removals. Arranged with Bill and provisionally booked, as I was waiting on solicitors, but that wasn’t... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company

Written by the company

Moving house can be one of the most stressful times in your life, but here at Relocate Removals with our experience and knowledge, we’ll make sure your moving day will be one of excitement about your new beginning and not full of worry. Our family run business has been running for many years, our Director Bill has been working in the removals industry for over 40 years, so we guarantee we know a thing or two about relocating people and their belongings.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

194 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Office staff friendly and helpful with advise and understanding, thanks to all.
Removal guys were great, friendly helpfully and had working. Oh and they loved the tea and custard creams 😁.
Would definitely recommend to others.. BRILLIANT ALL ROUND THANKS GUYS.

May 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service, really helpful with excellent communication.
The guys did a really good job packing, loading unloading and putting stuff back together.
And on top of that they were the best price by quite a margin!

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, arrived on time on our most stressful day, they made our move run smoothly Highly recommended please use them, Thank you to all the team from the office to Bill the owner and Luke Team leader for the removals. We moved from Romford to Frinton, no breakages at all. 5 Star service. Chet

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

We got several quotes & Relocate Removal’s price was very reasonable so we decided to go with them because they had been recommended to us by another happy customer.
The removal men were professional, friendly & helpful, they worked so hard to load all our possessions & furniture with care & respect. They honestly made the day as pain free as it could have been.
We had to wait several hours for the keys to be released but they never complained; they were really understanding.
All our boxes were delivered to the labels specified & furniture placed where I wanted. We had no breakages which is testament to the care they took.
I would recommend Relocate wholeheartedly to anyone needing a removal company. Moving day can be very stressful but when you have removal men that work with you it makes the day a whole lot easier.

March 24, 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you so much for your wonderful feedback. We’re delighted to hear that you chose Relocate Removal and that our team helped make your moving day as smooth and stress-free as possible.

Our removal team takes great pride in working professionally, carefully, and respectfully, so it’s fantastic to know their hard work and understanding during the delay with the keys made a positive difference to your experience.

We’re especially pleased that everything arrived safely and was placed exactly where you wanted it. Knowing you would wholeheartedly recommend us means a great deal to the entire team.

Thank you again for trusting Relocate Removal with your move, and we wish you every happiness in your new home.

Rated 5 out of 5 stars

Great

Great, friendly and hard working team, had us packed and moved much quicker than I imagined, the team did a fantastic job

March 20, 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for your lovely review. We’re so pleased to hear that our team’s friendliness and hard work helped make your move quicker and easier than expected.

The team will be delighted to know their efforts made such a positive impression. Thank you again for choosing Relocate Removal, and we wish you all the best in your new home.

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Rated 5 out of 5 stars

Great

I used Relocate Removals about 2 months ago. They were great from the initial visit to the actual day of moving. The guys were on time and got underway without any issues. They were efficient, professional and friendly. It made what could have been a very stressful day into a seamless move. Very happy with this company and would recommend.

March 27, 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that you had a positive experience with Relocate Removals from the initial visit right through to moving day.

It’s great to know the team’s punctuality, professionalism, efficiency, and friendly approach helped turn what can often be a stressful day into a seamless move. Your recommendation means a great deal to us and to our hardworking team.

Thank you again for choosing Relocate Removals, and we wish you all the very best in your new home.

Rated 5 out of 5 stars

Great service

Great service, arrived on time and into new home earlier than I thought. Guys were very helpful and cheerful. Would definitely recommend them.

March 12, 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for your kind review. We’re so pleased to hear that everything went smoothly and that we were able to get you into your new home even earlier than expected.

Our team will be delighted to know you found them helpful and cheerful throughout the move. Thank you again for choosing Relocate Removals and for your recommendation — it really means a lot to us. We wish you all the best in your new home.

Rated 5 out of 5 stars

All good throughout the process

All good throughout the process. Quote was thorough and covered everything we needed moving.

Movers on the day were friendly and efficient. Seemed to take care of our belongings and nothing was damaged in the process. Good price too!

Would highly recommend, thanks!

March 31, 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for your fantastic review. We’re delighted to hear that everything went smoothly from the initial quote right through to moving day.

It’s great to know the team were friendly, efficient, and took good care of your belongings, with everything arriving safely and without damage. We’re also pleased you felt our pricing offered good value.

Your recommendation means a great deal to us, so thank you again for choosing Relocate Removals. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Fabulous team all round

Fabulous team all round ! Excellent office team & communication before, during & after move. Removal day went very smoothly with professional, courteous & knowledgeable staff who went the extra mile!
Thanks everyone you turned a stressful day into a calm one!

March 4, 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive experience with both our office team and removal crew throughout the entire moving process.

It’s fantastic to know that the communication, professionalism, and extra care from our staff helped turn what can often be a stressful day into a calm and smooth experience. Your kind words will mean a lot to everyone involved.

Thank you again for choosing Relocate Removals, and we wish you all the very best in your new home.

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Rated 5 out of 5 stars

Fantastic service

We could not have asked for a better service, second time using this company and would not hesitate to use again. The removal guys were just so lovely. I cannot recommend this company enough. Thank you Bill and your team so very much, everyone went above and beyond for us today.

April 17, 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for your kind words Carol

We wish you well in your new property

Rated 5 out of 5 stars

My review of Relocate Removals & Storage Ltd

Relocate Removals & Storage provided me with a first class service from start to finish. From the first appointment to the day of moving everything was taken care of. Ben & Barry were very thorough taking my furniture over to the house & moving my bed out of my first floor flat that I moved from. Taking it apart to move it out easily & then reassembling it at the house. They also helped box everything else that needed to be removed up, asking me what needed taking at all times during the process. They couldn't have done any more and delivered everything to the house, taking care when bringing the bulky items into the house. They marked up boxes and checked everything off. So I was very happy with the service you provided and would recommend you to anyone else who is in the process of moving. Thank you and regards. D A J Bennett

February 27, 2026
Unprompted review
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Reply from Relocate Removals & Storage

Hi David. Thank you so much for your wonderful review!

We're delighted to hear you had a smooth experience from start to finish and Ben & Barry will be over the moon with your kind comments.

It was a pleasure helping you with your move and we wish you all the best in your new home :-)

Rated 5 out of 5 stars

From start to finish Relocate Removals…

From start to finish Relocate Removals made the day run so smooth and stress free what a fabulous team highly recommend.
Thank you all.

February 13, 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you so much for your kind words! We’re thrilled to hear that everything went smoothly and that our team could help make your moving day as stress-free as possible. Your recommendation means a lot to us. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Fabulous team all round!

Fabulous team all round ! Excellent office team & communication before, during & after move. Removal day went very smoothly with professional, courteous & knowledgeable staff who went the extra mile!
Thanks everyone you turned a stressful day into a calm one!

February 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic Service !!!

Fantastic service ! Highly recommend, very friendly and experienced team ! Starting from Guy , lovley , friendly and very professional, Removal team 👏 👌 made the whole process smooth and stress free, very polite , friendly , experienced and professional. Ovner Bill also very friendly and accommodating. Laydy in the office super friendly and helpful. If you need to move ...
ONLY WITH RELOCATE REMOVALS !!!!!
THANK YOU GUYS !

March 5, 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for leaving us such a nice review, we really appreciate you taking the time, Best Wishes in your new home.

Rated 5 out of 5 stars

What a wonderful company

What a wonderful company. Made moving house a far less stressful event . Friendly staff and great service. The men were very respectful to my belongings and property. Good price too . Would most definitely recommend.

January 21, 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you Rachel for your exceptional review.

We do aim to take the stress out of all removals and help as much as possible.

Good luck in your new property

Rated 5 out of 5 stars

Ten out of ten

Great team no issues recommended

January 30, 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for your kind words.
All the best in your new property

Rated 5 out of 5 stars

Excellent service

Moving is very stressful especially if you are doing it on your own for your elderly dad, but Grant and his team were very friendly and told me not to stress or worry about anything. They looked after my dad as he has mobility problems and left his chair til last to go on the lorry.
Packed everything up with care and unpacked everything and built beds back up for us and plumbed washing machine in.
From booking our slot with Bill to the end was an excellent service.
Would definitely recommend relocate removals and would definitely use them in the future!!

January 30, 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for for such a lovely review, its always nice to hear. Best wishes for you Dad in his New Home,.

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Rated 5 out of 5 stars

Fantastic Removals company!

I would have no hesitation in recommending Relocate Removals. Fantastic communication from Lisa & Beccy (apologies if incorrect). The crew arrived early on move day with a ‘can do’ attitude. Courteous, professional and engaging throughout, they all worked hard and with a smile, nothing was too much trouble! Bill, you’ve got a great team! Thanks for making our move a great experience!!

February 12, 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for taking the time to leave us a review, I will pass your kind words onto the staff & crew, Good Luck in your new home.

Rated 5 out of 5 stars

Really good

Really good - we used Relocate at really short notice (we found the move was happening on Monday and Wednesday we were in). Couldn't fault the eexperience from start to end. Lovely crew!

January 14, 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you so much for your kind feedback. We’re so happy to hear that the move went well!
We wish you all the happiness in your new home :-)

Rated 5 out of 5 stars

Excellent Service

From the moment Guy came round, I felt at ease and knew that we were going to use Relocate Removals.
Arranged with Bill and provisionally booked, as I was waiting on solicitors, but that wasn’t a problem.
Exchanged on the Tuesday and confirmed the move for Thursday.
Bill and his team were excellent from start to finish, the guys worked hard and were careful and listened and asked where we wanted belongings moved to.
Can’t fault’s these guys and would highly recommend if your planning a move in the future.

January 29, 2026
Unprompted review
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Reply from Relocate Removals & Storage

Thank you for taking the time to leave us a review, it is very much appreciated, Good Luck in your New Home

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