Relr Reviews 

470
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 140 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the product quality, describing items as soft, comfortable, and flattering, often highlighting their sculpting properties and versatility for various occasions. Many appreciate the designs and how the clothing makes them feel confident and stylish, with some noting the premium feel and durability of the materials. However, a significant number of people express dissatisfaction with customer service, citing a lack of communication, unfulfilled orders, and difficulties in obtaining refunds. Delivery times are also a common concern, with many experiencing long waits and uncertainty regarding their order status. Some customers also reported receiving incorrect or damaged items, further contributing to their negative experiences.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers consistently praising the beautiful... See more

Order

People report ambiguous experiences with order fulfillment, with many customers expressing significant... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of items, describing... See more

Customer service

Users describe negative interactions with customer service, with many reviewers reporting it as appalling,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

These leggings looked tiny but they stretch perfectly. Soooo soft and comfortable to wear. No knicker line on show and 100% squat proof. Comfy for day wear and they’ve held up well at the gym and duri... See more

Company replied

Rated 4 out of 5 stars

I really love this brand, I had a few issues with communication and delivery however the team were super supportive and ensured my order was sent out in time for my holiday. My order was beau... See more

Rated 4 out of 5 stars

I’m very happy to update my previous review after being contacted by the company. They explained that they were dealing with staffing issues at the time, and my emails were unfortunately being flag... See more

Rated 2 out of 5 stars

I actually love this brand and their stuff. What lets them down massively is issues getting refunds and absolute zero customer service, to a point where I’ve decided to stop buying their stuff. Most r... See more



Contact info

3.3

Average

TrustScore 3.5 out of 5

470 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 24% of negative reviews

Typically replies within 48 hours

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3.3

All reviews

(470)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing amazing amazing

I have followed Emily on Instagram for a long time, it’s weird to say as I stranger but I felt such pride when she released her own brand. I’ve watched her build it through her platform. It’s amazing. The quality of the items received are always such a brilliant standard. I have had bodysuits, a mystery bundle and I think I own every colour of the amazing Lucy shorts! My go to every summer ☀️

May 13, 2025
Unprompted review
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Reply from Relr

Hey Hayley,

Thank you so much for taking the time to leave us a review - and what a lovely one to read! So nice to have you support both Emily and the brand❤️❤️ Thank you for supporting our small brand, it really doesn't go unnoticed!

Charlotte @ RELR

Rated 5 out of 5 stars

Bought some items for my girlfriends…

Bought some items for my girlfriends birthday(i was given a list), she was especially happy with her bodysuits. Ordering was easy and delivery was fast!

May 13, 2025
Unprompted review
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Reply from Relr

Hey Adam,

Thank you so much for taking the time to leave us a review, we really appreciate this! Love that you adhered to the list 😅 So glad she loves her gifts!

Thank you for supporting our small business.

Charlotte @ RELR

Rated 1 out of 5 stars

Faulty item received

Faulty item received. I followed your return and refund policy and emailed your customer service team, but I have yet to receive any response. It’s extremely frustrating to be ignored, especially as a first-time customer who expected a basic level of support. I’ve emailed twice and still no reply.
I’m still waiting to return the order but do not feel it’s fair to pay for a return when the item is faulty and then have a further cost deducted due to returning a faulty item.
I expected more and better quality.
Extremely disappointed and would not recommend due to poor customer service.

May 6, 2025
Unprompted review
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Reply from Relr

Hi,

I'm so sorry to hear this! We clear our inbox daily and regularly check our spam folder, so I'm really sorry to hear this. Please can you email charlotte@elrstyle.com directly so we can take a further look into this for you.

Best wishes,

Charlotte @ RELR

Rated 1 out of 5 stars

The hyped up body suit was a huge…

The hyped up body suit was a huge disappointment! Don’t bother if you are a large chested girly!

July 10, 2024
Unprompted review
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Reply from Relr

Hi Mary,

So sorry to hear you were disappointed with your purchase - reviews make such a difference to small business' like ours, so it's a shame you felt it necessary to leave a 1 star review due to personal preference. We do hope you can see from other reviews how highly our products are rated, so we apologise that they weren't to your taste.

Best wishes,

RELR

Rated 1 out of 5 stars

Horrendous customer service

I love everything that RELR stands for and I love following Emily on Instagram. The clothe are beautiful and great sizing.

However, the customer service is shocking. I had to email about a return I had made and they asked for proof of postage (which I sent). They then told me that they couldn't refund as there was only one parcel on the receipt.
After lots of back and forth, being ignored, I clearly outlined the two parcels on the receipt and FINALLY they confirmed that there was proof of postage there. If I hadn't of sent that and given up, I would have lost £100 due to the incompetent customer service member.

This was my first time using RELR and due to this experience I will never use them again. The customer service team clearly need training on how to read a proof of postage receipt.

Horrendous experience with the customer service team. If you use the company, hopefully you don't need to send anything back.

May 7, 2025
Unprompted review
Relr logo

Reply from Relr

Hi Sophie,

We're so sorry to hear of your experience. This is not our usual high standard, as we hope you can see from our previous reviews, delivering a great customer service is something really important to us. I can see from your conversations with our team, Charlotte has apologised for the human error that occurred, and processed a refund straight away for you. As there was no reply from you, we had hoped this had resolved the issue, so we're sorry to see a 1star review has since been left.

Again, we truly do apologise for any inconvenience caused Sophie, and would love to have you back as part of our RELR community in the future.

Best wishes,

Team RELR

Rated 5 out of 5 stars

The best of the best

The quality, care and customer service of this brand is genuinely unrivalled.
You can tell it’s a brand by women, for women, from all the thought that is put into their clothing to make you feel incredible.
I never feel better than when I’m wearing RELR - a customer for life.

May 3, 2025
Unprompted review
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Reply from Relr

Hey Ann!

Thank you so much for such a lovely review - we are so pleased to hear how happy you are as a customer! So pleased to have you here on our brand's journey ❤️

Rated 5 out of 5 stars

My favourite brand ever

My favourite brand ever! I have at least 17 bodysuits from RELR & I love them all. I have co ords, trousers, leggings and bodysuits. Before Emily founded RELR I had completely lost myself when it came to clothes and wore the same baggy things to hide my body. Now I embrace it in RELR clothes and feel amazing.

Emily is amazing, Charlotte is amazing on customer services and nothing is ever too much trouble. Cannot recommend this brand enough and I rave about it to anyone who’ll listen. While it’s not the cheapest you definitely get what you pay for and the quality is second to none so worth every single penny. Thank you all so much! <3

May 1, 2025
Unprompted review
Relr logo

Reply from Relr

Hey Christie!

What a lovely review! We are so pleased to hear how happy you are as a customer! So pleased to have you here on our brand's journey ❤️ We're so pleased to see you love both the service you have experienced, as well as the products you have received! To hear RELR has helped you find yourself again is just amazing - thank you so much for your support xx

Rated 5 out of 5 stars

Confidence, happiness and quality

If you are like me and used to or still dress in black leggings and a hoodie through every season, please stop and look at this brand. They are true to what they say and every item is “made to make you feel good”. I have discovered RELR ( then ELR ) about 4 yrs ago when they first started and thought it was an advertisement scam but took the risk and made my first order, I haven’t looked back since! I am proud owner of over 50 odd pieces (if not more) from this brand, including the famous shorts and body suits! Everything is worth the money for the quality and confidence it will give you! I now enjoy dressing my body and going on holidays because each piece makes me feel fearless and gives me the confidence I’ve never knew I had, I always get compliments on my outfits, so if you want to feel good and look good just make the first or 100th order and just enjoy!

April 30, 2025
Unprompted review
Relr logo

Reply from Relr

Hey!

Thank you so much for such a lovely review - we are so pleased to hear how happy you are as a customer! So pleased to have you here on our brand's journey ❤️

Rated 5 out of 5 stars

I can’t speak highly enough of RELR

I can’t speak highly enough of RELR, literally own over 15 bodysuits now and the quality is amazing! Charlotte on customer service, WOW! I had ordered yet another bodysuit that somehow was delivered to another address ( no issue, these things happen) emailed customer service and Charlotte sorted it in no time and the very next day the replacement bodysuit arrived! If you are on the fence re placing an order, don’t be! Just do it, you won’t be disappointed x

April 10, 2025
Unprompted review
Relr logo

Reply from Relr

Hey!

Thank you so much for such a lovely review - we are so pleased to hear how happy you are as a customer! We're so pleased to hear you're happy with both the products, and the service you have received! ❤️

Rated 5 out of 5 stars

Thank you RELR!

I recently had a trip to the amalfi coast with new friends and every time I came down ready they loved what I was wearing and 90% of the time my outfit was full RELR without me even noticing! The quality and fit of the shorts, trousers, swimwear and bodysuits are unmatched. From a midsized gal, thank you!!

April 29, 2025
Unprompted review
Relr logo

Reply from Relr

Ahhh what a great review! Love that our small brand has made it to the Amalfi Coast! We hope you had the best time ❤️❤️

Rated 5 out of 5 stars

I aboustly love this brand

I aboustly love this brand for many years I felt conscious of what to wear every day. I went away recently and never felt so good. the body suits hold you in and very good support and so does the orla dress and Evie skirts.
I can't wait for the next drop. I urge everyone to sign up to get first drop due to selling it out so quick that's how much everyone loves this brand. Emily and her team work so hard designing amazing pieces

April 28, 2025
Unprompted review
Relr logo

Reply from Relr

Hi Susannah!

We are so pleased to hear how good you felt - this is exactly what our aim is! Thank you so much for supporting our small brand, it does not go unnoticed ❤️❤️

Rated 5 out of 5 stars

I have so many items from RELR

I have so many items from RELR. The quality is exceptional and absolutely worth every penny. I have bodysuits (multiple), shorts (multiple) a dress,a skirt and have just ordered my first bikini and dare say it won’t be the last!

April 26, 2025
Unprompted review
Relr logo

Reply from Relr

Hey Helen!

Thank you so much for such a lovely review - we are so pleased to hear how happy you are as a customer! So pleased to have you here on our brand's journey ❤️

Rated 5 out of 5 stars

I bought the Orla maxi dress in black…

I bought the Orla maxi dress in black and it’s brilliant, just want it in the white when it’s restocked. I also bought the green scooped neck body suit but returned it as I needed the next size up. I had no issues with returning this item.

March 21, 2025
Unprompted review
Relr logo

Reply from Relr

Ahhh thank you so much for your lovely review Jess, we're so happy to hear you love your pieces and managed to secure the correct size ❤️ thank you again for supporting our small business, it means so much!

Team RELR x

Rated 5 out of 5 stars

My favourite brand! I want everything.

I have purchased from Relr since the floaty shorts days and LOVED them, now I have got some bodysuits and a dress and hope to have the full wardrobe one day! The most gorgeous staples, flattering with brilliant quality. Service is top, customer care, delivery and I just Love everything this brand stands for! My favourite company by far.

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

I have a growing collection of Relr…

I have a growing collection of Relr clothes so far consisting of 15 bodysuits, 2x Olivia trousers, 1 pair of mila trousers, the indie jacket, 2x Chloe shirts and 4 pairs of the Lucy shorts. The quality is great, customer service has always been spot on and can’t wait to see what they come up with next! (Some more pastel colours would be great, for me personally anyway 😉 )

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Love it ! Can’t wait to see more

RELR Style is fantastic! The quality of each piece is truly amazing—crafted with attention to every detail. I'm thrilled they've expanded their size range, making their stunning designs more accessible. Can't wait to see what they create next!

February 21, 2025
Unprompted review

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