SCAM - My delivery never arrived and when I…
My delivery never arrived and when I contacted the support they didn't respond. Of course I lost my money because this is a scam
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My delivery never arrived and when I contacted the support they didn't respond. Of course I lost my money because this is a scam
Until now my package is not delivered...but i received an email that it was delivered.....where is my package??????
I've been using it for 2 years, and it is the best one of all other e-cig in the market.
I have waited for my products to be sent since 3 days ago. I tried to reach out to the support team but there were no replies. I havent received the products yet
2 weeks trying to get support on a lost order (wasn't delivered to me, was probably lost or stolen) and no answer so far. I have sent 4 e-mails already and have only gotten silence (not even an automatic reply).
This is terrible customer care and I won't ever order from RELX again. I will actually buy a competitors product to avoid supporting them.
I have been online shopping for 15 years and this is the worst experience I have ever had. A pity, because I do actually like their products.
It's obvious that this agent is not reviewing the issue thoroughly. The first email to me was the delivery did not proceed because of the address, I replied with the address and then this agent replied to check the parcel with my neighbor. Ridiculous!
Super fast delivery, items are as described. Will continue to buy this product!
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